Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SASs intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SASs intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
#181
Join Date: Dec 2009
Location: CPH
Programs: SK EBG |CSA OK+ Gold | SPG Gold | CO, BD, QR, AF lowlife
Posts: 607
I used optiontown only 2 weeks ago and I got points for my upgraded class, so I don't think we can conclude that.
#183
Join Date: Jul 2009
Location: KRS
Programs: EBG
Posts: 215
I've used optiontown a few times, and have signed up yesterday, and plan to sign up for additional upcoming flights, but if the points don't come with the upgrade anymore optiontown is useless for me. I am sure someone would have heard something about this if this is truly the case.
#184
Join Date: Mar 2009
Programs: EBG
Posts: 12
ARNEWR0903W07NOV. ATTN CHECK-IN UTOPSGR PLS UPGRADE TO BUSINESS ACC TO PROC SK903 07NOVUPG ALREADY PAID BRGDS REV MGMT
#185
Join Date: Jul 2010
Location: GOT
Posts: 1,167
Fresh news! I've been upgraded to C on ORD-ARN. I do have a special meal this time. It will be interesting to see if I get my upgrade denied because of that. Also, if I check my trip on ViewTrip, this is what was stated on the entry flight to the US.
ARNEWR0903W07NOV. ATTN CHECK-IN UTOPSGR PLS UPGRADE TO BUSINESS ACC TO PROC SK903 07NOVUPG ALREADY PAID BRGDS REV MGMT
ARNEWR0903W07NOV. ATTN CHECK-IN UTOPSGR PLS UPGRADE TO BUSINESS ACC TO PROC SK903 07NOVUPG ALREADY PAID BRGDS REV MGMT
#186
Suspended
Join Date: Sep 2010
Posts: 14
I think their strategy is to upgrade only economy class customers, not the regular business class customers or the customers who also travel occasionally business full fare. Optiontown upgrade is only designed to attract the economy class customers.
Same for me with BT. My opinion is that either Optiontown does not work properly, either Air Baltic prefers to deny from time to time this way of upgrading to customers who also travel occasionnaly Business full fare. If I am right they think we will be induced to buy Business class tickets instead of Optiontown upgrades if they deny us the latter. For me it will work for long distance flights but not for just 2 hours flights.
#187
Join Date: Jun 2010
Location: ARN
Programs: EBG, Hertz Five Star, A-club Gold
Posts: 72
I have signed up for Uto from Economy to Y+ and C, but after that I have rebooked my initial ticket to Y+. I have e-mailed Optiontown to find out if:
1. Does this mess up my Uto sign-up
2. Will I get the M-->Y+ Uto refunded
3. Make sure I still am signed up for Uto Y+ -->C
Optiontown have net responded. Any advice from felow FT:ers. The flight is in approx 1 week.
1. Does this mess up my Uto sign-up
2. Will I get the M-->Y+ Uto refunded
3. Make sure I still am signed up for Uto Y+ -->C
Optiontown have net responded. Any advice from felow FT:ers. The flight is in approx 1 week.
#188
Join Date: Aug 2006
Location: Riga, Latvia, EU
Programs: SK Lifetime EB*G, HHonors Diamond, BalticMiles VIP, Turkish Airlines Miles@Smiles, Club Carlson
Posts: 321
Well, my experience is different. I have very "mixed history" of flying in different classes including full fare business and sometimes first when it exists and is available. Nevertheless sometimes I get Optiontown upgrades and sometimes don't Haven't collected any statistics though. Well, that's just kind of gambling but why not? You don't loose anything beyond small transaction fee.
#189
Join Date: Mar 2009
Programs: EBG
Posts: 12
I got scared at the possibility to be denied the upgrade, so I revert my special meal. No idea if it would have worked.
I arrive at ORD, the lady in the check-in disk says she can't upgrade there. I have to go to the gate. A horrific experience follows in the abysmal security check with no possibility to go through fast track, since I'm still in economy.
When I finally arrive at the gate, they have my boarding pass printed in C with a handwritten note "UTO upgrade". I then head for the lounge, and the dragon says I'm not allowed in since I've done an upgrade.
Checking my EuroBonus account, the trip is recorded as K economy discounted with a meager 1470 points.
#190
Join Date: Dec 2009
Location: CPH
Programs: SK EBG |CSA OK+ Gold | SPG Gold | CO, BD, QR, AF lowlife
Posts: 607
Sounds like a very strange experience. This is not how UTO upgrades usually work. I wonder why you didn't get the proper upgrade as usual?
Try to send UTO an email and hear whats up with that.
Try to send UTO an email and hear whats up with that.
#193
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
I got offered this upgrade for a 5-leg intra-Europe trip. I don't see why I would do this unless I was desperate for miles?
I'm Star Gold so I have the lounge access and business check in. These are all short flights so no meals or drinks, and it would be over 150 to upgrade 4 of the legs (the 5th is SAS metal). Sounds crazy.
I'm Star Gold so I have the lounge access and business check in. These are all short flights so no meals or drinks, and it would be over 150 to upgrade 4 of the legs (the 5th is SAS metal). Sounds crazy.
#194
Join Date: Mar 2001
Location: Copenhagen
Programs: EBS
Posts: 729
Today December 1, got a new E-ticket with the upgrade from M to Y+ CPH-BKK on saturday December the 4, in bookingclass B. I had to call SAS to choose a seat. However I have not recieved any e-mail from Uptiontown.
Can anyone help me with the loadfactor on December the 22 BKK-CPH?
BTW my e-ticket from SAS says B, but, when i check my e-ticket on checkmytrip it still shows bookingclass T but in Economy Premium. Hmmm maybe I should call SAS tomorrow to be sure I will get the ponts for Y+?
On optiontown it also still looks like this "Upgrade decision pending"
Can anyone help me with the loadfactor on December the 22 BKK-CPH?
BTW my e-ticket from SAS says B, but, when i check my e-ticket on checkmytrip it still shows bookingclass T but in Economy Premium. Hmmm maybe I should call SAS tomorrow to be sure I will get the ponts for Y+?
On optiontown it also still looks like this "Upgrade decision pending"
Last edited by bjerregaard; Dec 1, 2010 at 12:07 pm
#195
Join Date: Dec 2009
Location: CPH
Programs: SK EBG |CSA OK+ Gold | SPG Gold | CO, BD, QR, AF lowlife
Posts: 607
SK 972 Departing 12/22/10 - Wednesday
A0 C6 D6 J4 Z1 Y3 S1 B0 E0 M2 H0 Q0 V0 W0 U0 K0 L0 T0 G0
Looking good for an upgrade.
And it is by the way not uncommon to receive the e-ticket before any notification from Optiontown. I've seen it happen both the times I got an UTO upgrade. Got the Optiontown email some hours later than the e-ticket.
A0 C6 D6 J4 Z1 Y3 S1 B0 E0 M2 H0 Q0 V0 W0 U0 K0 L0 T0 G0
Looking good for an upgrade.
And it is by the way not uncommon to receive the e-ticket before any notification from Optiontown. I've seen it happen both the times I got an UTO upgrade. Got the Optiontown email some hours later than the e-ticket.
Last edited by SirRagnar; Dec 1, 2010 at 12:06 pm