Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Jan 28, 2015, 4:16 am
#1561
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
Now my customer called me the day before travel and cancelled the meeting. [..] The ticket stayed locked, unchangeable and will just expire when I do not show up.
Jan 28, 2015, 7:00 am
#1562
Join Date: Sep 2012
Location: AGH
Posts: 5,960
Anyway, I probably should have called OT. Will do next time although I found their hotline the last couple of times I dealt with them rather help- and useless.
Feb 2, 2015, 12:26 am
#1563
Join Date: Feb 2013
Location: OSL
Programs: SK Diamond, LH SEN, KL Ivory, AY Basic, OZ silver
Posts: 1,103
Ok, just to post an OptionTown upgrade success here, I just got confirmed that I got a Y+ seat to SFO.
As both the ticket and the upgrade had been issued long before the announced 'enhancements' in EB, it will be fun to try getting the full points now.
As both the ticket and the upgrade had been issued long before the announced 'enhancements' in EB, it will be fun to try getting the full points now.
Feb 2, 2015, 1:54 am
#1564
Join Date: Sep 2009
Location: Stockholm
Programs: SK-EBD*G, AF Ivory, Hertz Pres Circle, SPG, Carlson Concierge, Hilton Gold, Accor Platinum
Posts: 222
No need to worry, I had the same situation to PEK in early Jan. During European business hours it took less than 2 hours between my mail to SAS support and additional points being posted on my account.
Feb 2, 2015, 6:47 am
#1565
Join Date: Jul 2005
Programs: KL Platinum, SAS Silver
Posts: 140
Feb 2, 2015, 7:08 am
#1566
Join Date: Sep 2009
Location: Stockholm
Programs: SK-EBD*G, AF Ivory, Hertz Pres Circle, SPG, Carlson Concierge, Hilton Gold, Accor Platinum
Posts: 222
did you just write to [email protected]? We were family of four i guess i should get my extra 8k total points..
Feb 2, 2015, 7:56 am
#1567
Join Date: Feb 2013
Location: OSL
Programs: SK Diamond, LH SEN, KL Ivory, AY Basic, OZ silver
Posts: 1,103
That's good news. I've also read quite different experiences here, so I'll keep my fingers crossed.
Feb 4, 2015, 7:08 am
#1568
Join Date: Mar 2014
Programs: BA Gold, A3 Gold
Posts: 163
If I get upgraded on a European flight isn't there a high chance I will end up in the middle seat, as upgrades occur very close to depature and they will take my upgrade especially when the flight is pretty full?
I figure in this case it's better to stay in the back for a 2,5h flight.
I figure in this case it's better to stay in the back for a 2,5h flight.
Feb 4, 2015, 7:16 am
#1569
Join Date: Sep 2012
Location: AGH
Posts: 5,960
To my experience the Upgrade process seems to be different than on long haul, I have been upgraded a lot of times on European routes to Plus even though Go wasn't full - never ended up in the middle seat as well. All upgrades cleared 2 or 3 days in advance and I could just select a good seat during OLCI. Perhaps the elite seat blocking did the rest then.
Anyway, with the new earnings it is not a very attractive offer anymore... Nobody does it for better service
Anyway, with the new earnings it is not a very attractive offer anymore... Nobody does it for better service
Feb 4, 2015, 9:49 am
#1570
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,591
If I get upgraded on a European flight isn't there a high chance I will end up in the middle seat, as upgrades occur very close to depature and they will take my upgrade especially when the flight is pretty full?
I figure in this case it's better to stay in the back for a 2,5h flight.
I figure in this case it's better to stay in the back for a 2,5h flight.
To my experience the Upgrade process seems to be different than on long haul, I have been upgraded a lot of times on European routes to Plus even though Go wasn't full - never ended up in the middle seat as well. All upgrades cleared 2 or 3 days in advance and I could just select a good seat during OLCI. Perhaps the elite seat blocking did the rest then.
Anyway, with the new earnings it is not a very attractive offer anymore... Nobody does it for better service
Anyway, with the new earnings it is not a very attractive offer anymore... Nobody does it for better service
Feb 4, 2015, 12:16 pm
#1571
Join Date: Mar 2014
Programs: BA Gold, A3 Gold
Posts: 163
To my experience the Upgrade process seems to be different than on long haul, I have been upgraded a lot of times on European routes to Plus even though Go wasn't full - never ended up in the middle seat as well. All upgrades cleared 2 or 3 days in advance and I could just select a good seat during OLCI. Perhaps the elite seat blocking did the rest then.
Feb 4, 2015, 6:22 pm
#1572
Join Date: Feb 2013
Location: OSL
Programs: SK Diamond, LH SEN, KL Ivory, AY Basic, OZ silver
Posts: 1,103
Depends if you need to re-qualify for status on the relatively cheap. As confirmed above: it's not for better service that one chooses Plus...
I got a few intra-Europe flights on the waiting list with UTo. Since I already got 90.000 points booked and confirmed for requal this year (year ends September 30), I actually started to wonder why on earth I did that. A few for the novelty value of being able to do so on intra-Europe flights, but furthermore I think I'm stupid: there's no additional value for those 31 Euro.
I got a few intra-Europe flights on the waiting list with UTo. Since I already got 90.000 points booked and confirmed for requal this year (year ends September 30), I actually started to wonder why on earth I did that. A few for the novelty value of being able to do so on intra-Europe flights, but furthermore I think I'm stupid: there's no additional value for those 31 Euro.
Feb 5, 2015, 6:30 am
#1574
Join Date: Sep 2010
Location: CPH, BRU
Programs: LH SEN* (*G), EBG (*G)
Posts: 792
Thanks, you're probably right. I got intrigued as it was only 30 EUR, but all I'll get for this is the meal, fast track and 200% miles (instead if 100%) with A3, which is about 950 more in this case. So now I am thinking if it's really worth it. Though 30 EUR isn't a that big loss. Only thing I really wanted to avoid is ending up in the middle seat
Feb 7, 2015, 3:04 am
#1575
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 607
Does OT work if I book a ticket via Wideroe to one of the smallest airports in Norway? Main routes are with SAS like HEL-OSL-KKN and the rest with Wideroe, but all in the same ticket. Thanks.
