EBG member stop flying SAS/Star alliance
Oct 28, 2009, 11:10 am
#1
Original Poster
Join Date: Oct 2009
Posts: 1
EBG member stop flying SAS/Star alliance
After saving points for several years, me and my girlfriend planned to spend 140,000 points on flights to Dubai. When booking I was told the tax / fuel surcharge since July means that in addition to the 140k points we would have to pay £314 per passenger extra! When asking how that could be when BA and Emirates are selling flights at roughly the same cost on same date including tax/fuel; no reply.
How can it be legal to change the terms retroactively? If I'd known this 5 years ago I would have chosen someone else for my 200 flights during these years. I certainly will going forward
Mats
How can it be legal to change the terms retroactively? If I'd known this 5 years ago I would have chosen someone else for my 200 flights during these years. I certainly will going forward
Mats
Oct 28, 2009, 12:16 pm
#2
Join Date: Mar 2008
Programs: SAS Diamond, Hilton Diamond, IHG RA Spire
Posts: 423
Welcome to the club of frustrated EuroBonus members. In my opinion, points are now only good for hotel stays (weekends) and First Class lounghaul, even though there will be surcharges for the latter it's still value for money (considering original price).
Oct 29, 2009, 11:26 pm
#3
Join Date: Oct 2009
Location: Sweden
Programs: LH SEN, SK Silver, PC Platinum, FB Platinum, BA
Posts: 35
Totally agree with you... therefore I changed to M&M and at least got op-up frequently since then... award ticket was the huge benifit of EB before, now only hotels left...
Oct 30, 2009, 1:00 am
#5
Join Date: Mar 2004
Location: In the skies of the world
Programs: SAS Gold, FB Gold, BA Gold, EY Silver
Posts: 3,167
I still don't understand why they don't give the option to pay the fuel surcharge (and possibly taxes) using points?!
The whole concept of getting a free ticket (which you may have "worked" quite hard to accomplish) is totally ruined when you have to pay taxes that equal nearly a cheap economy class ticket on the same route.
The whole concept of getting a free ticket (which you may have "worked" quite hard to accomplish) is totally ruined when you have to pay taxes that equal nearly a cheap economy class ticket on the same route.
Oct 30, 2009, 6:30 am
#6
Join Date: Jan 2008
Location: Norway
Programs: SK*G, FB Plat, BA-GGL
Posts: 245
that is just outrageous. £319 Fuel charge + 70.000 points to Dubai is a robbery.
I understand why they need the 25% rule, and why thay put it on V-class and all that. I have no problem with it, and still use SAS and BA as much as I can.
But devaluating points as much as this is... well, a robbery!
BA's return ticket LHR-DXB is £393.
Norwegian return ticket OSL-DXB is about £290.
I understand why they need the 25% rule, and why thay put it on V-class and all that. I have no problem with it, and still use SAS and BA as much as I can.
But devaluating points as much as this is... well, a robbery!
BA's return ticket LHR-DXB is £393.
Norwegian return ticket OSL-DXB is about £290.
Oct 30, 2009, 6:57 am
#7
Join Date: Mar 2008
Programs: SAS Diamond, Hilton Diamond, IHG RA Spire
Posts: 423
Keep sending complaints to SAS every time you come across outrages examples like this. It doesn't take any longer than posting anything on here. It probably won't change anything, but hopefully prevent it from getting any worse. And believe me; Core-SAS is capable of making things a lot worse.
Oct 31, 2009, 5:29 am
#8
Join Date: Sep 2002
Location: Travelling the skies over Europe
Programs: Lufthansa Senator, Hilton Diamond VIP, Marriott Gold Elite, Hertz President's Circle
Posts: 1,819
Points are still worth it if you do C awards... fees are generally the same... but the saved cost of the ticket price is naturally tenfold...
Oct 31, 2009, 8:27 am
#9
Join Date: Oct 2008
Location: Dubai
Programs: EY Silver, SPG Platinum
Posts: 240
With these kind of situations with the crazy fuel surcharge and large number of points required, EuroBonus is doing much more bad than good to SAS - and the company should definitely do one of the following to fix the situation of currently scaring their best customers away:
- improve EuroBonus to what it used to be and thus get SAS back to where they used to be as an airline
or
- get rid of EuroBonus (or make it much less important) and SAS leaves Star Alliance in order to focus on the low cost carrier model and try hopelessly competing in this area against Ryanair and Norwegian (like Aer Lingus has done hopelessly in Ireland)
- improve EuroBonus to what it used to be and thus get SAS back to where they used to be as an airline
or
- get rid of EuroBonus (or make it much less important) and SAS leaves Star Alliance in order to focus on the low cost carrier model and try hopelessly competing in this area against Ryanair and Norwegian (like Aer Lingus has done hopelessly in Ireland)
Oct 31, 2009, 8:43 am
#10
Join Date: Sep 2002
Location: Travelling the skies over Europe
Programs: Lufthansa Senator, Hilton Diamond VIP, Marriott Gold Elite, Hertz President's Circle
Posts: 1,819
- improve EuroBonus to what it used to be and thus get SAS back to where they used to be as an airline
or
- get rid of EuroBonus (or make it much less important) and SAS leaves Star Alliance in order to focus on the low cost carrier model and try hopelessly competing in this area against Ryanair and Norwegian (like Aer Lingus has done hopelessly in Ireland)
or
- get rid of EuroBonus (or make it much less important) and SAS leaves Star Alliance in order to focus on the low cost carrier model and try hopelessly competing in this area against Ryanair and Norwegian (like Aer Lingus has done hopelessly in Ireland)
Leaving *A would mean suddenly being competitors to LH with friends. I fear that would eradicate a lot of the rather well running routes to middle Europe, effectively making SK a domestic/Scandinavian airline.
No, to get this traing back on track; increase the benefits that only SK offers... that being alliance network, bonus programme and the likes...
Oct 31, 2009, 10:41 am
#11
Join Date: Feb 2008
Location: The World
Programs: NWA/Delta Diamond,CX GLD,Amex PLT,HH DMND VIP,A-Club PLT,SPG PLT,Marriott SILV,Hertz GLD, SIXT PLT
Posts: 30
It's outrageous!
I went to Brazil on Air Canada and used my EBB frequent flyer number and the return trip on an intercontinental flight in full fare economy class has produced less than 3000 points and to fly to Mexico they require 100000 points on certain days! I think that SAS does not have a future with such greedy mileage accrual policy...
I went to Brazil on Air Canada and used my EBB frequent flyer number and the return trip on an intercontinental flight in full fare economy class has produced less than 3000 points and to fly to Mexico they require 100000 points on certain days! I think that SAS does not have a future with such greedy mileage accrual policy...
Oct 31, 2009, 12:33 pm
#12
Join Date: Nov 2007
Location: PVG
Programs: SK*G, QR*G
Posts: 514
It's outrageous!
I went to Brazil on Air Canada and used my EBB frequent flyer number and the return trip on an intercontinental flight in full fare economy class has produced less than 3000 points and to fly to Mexico they require 100000 points on certain days! I think that SAS does not have a future with such greedy mileage accrual policy...
I went to Brazil on Air Canada and used my EBB frequent flyer number and the return trip on an intercontinental flight in full fare economy class has produced less than 3000 points and to fly to Mexico they require 100000 points on certain days! I think that SAS does not have a future with such greedy mileage accrual policy...
Nov 1, 2009, 1:40 am
#14
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
Win-Win situation, everyone gets what they want. Some people just get it from some other airline than SAS.
Nov 1, 2009, 1:02 am
#15
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,264
I would not choose an airline based solely on what kind of redemption tickets they give. As long as they give enough mileage flying using flexible Y or above to keep the highest level, that is enough.
*A has the best priority luggage scheme among the alliances, apparently also op-ups more frequently than the OW companies I know, and it is always handy to be able to use *A lounges and business/first check-in.
The frequent flyer programs currently are clearly focusing on the quality (and the revenue) of the flights, not the quantity (and losses).
*A has the best priority luggage scheme among the alliances, apparently also op-ups more frequently than the OW companies I know, and it is always handy to be able to use *A lounges and business/first check-in.
The frequent flyer programs currently are clearly focusing on the quality (and the revenue) of the flights, not the quantity (and losses).
