E-rewards [Master Thread]
May 21, 2019, 1:19 pm
#3752
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,398
Be aware if you get a long survey asking about wireless phones. A good ten minutes into the survey today and I get this message:
The proxy server could not handle the request POST /survey/selfserve/53b/1812786.
Reason: Error reading from remote server
I tried doing the backarrow and refreshing page with no luck. No happy I wasted that much time. I received a similar error a few days ago also ten minutes into a long survey. I'm ready to stop taking surveys over a few minutes long.
Proxy Error
The proxy server received an invalid response from an upstream server.The proxy server could not handle the request POST /survey/selfserve/53b/1812786.
Reason: Error reading from remote server
I tried doing the backarrow and refreshing page with no luck. No happy I wasted that much time. I received a similar error a few days ago also ten minutes into a long survey. I'm ready to stop taking surveys over a few minutes long.
May 25, 2019, 11:39 am
#3753
Join Date: Jan 2015
Posts: 783
Jun 21, 2019, 10:38 am
#3755
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,264
I’m missing points from the 20th but have some things from the 21st appearing correctly. Their underlying survey router has been a little flaky on other platforms recently too
Jun 22, 2019, 1:57 am
#3757
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,026
Same here. Nothing at all posted since then, including partial credits for screened-out surveys. I’ve logged a ticket, the reply to which was “we can see you completed the surveys. Wait 72 hours”
Jun 22, 2019, 3:22 am
#3759
Join Date: Jan 2012
Location: Exeter, UK
Programs: BA Gold. Flying Blue Gold. Hilton Gold, Accor Gold, IHG Plat AMB, Radisson Gold, Marriott Gold
Posts: 220
Same for me. I'm not completing any more until I see the missing points hit my account.
Jun 23, 2019, 11:24 am
#3760
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Also happening for me in the U.K.
Something similar happened about two months ago and after about five days it started working again and all the missing points were posted.
I havent bothered doing a ticket yet, was planning to see if it works itself out
Something similar happened about two months ago and after about five days it started working again and all the missing points were posted.
I havent bothered doing a ticket yet, was planning to see if it works itself out
Jun 23, 2019, 11:27 am
#3761
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Plat, Marriott LTT, HH Diamond
Posts: 865
A couple of changes I've noticed in the last few days:
1. After completing a survey, instead of going to the "rate the survey' screen they've had forever, it just brings up a screen and says you've been credited (and luckily, so far I have indeed still been getting credited). The flow isn't as good, because of taking you to a new survey, you have to get back on your own to the home page and look for a colored button again, or go back to e-mail
2. And possibly related, after a short time in which the button was reliable, I'm seeing that sometimes you have live surveys on e-mails even with a greyed-out button. That fix didn't last long.
FTF
1. After completing a survey, instead of going to the "rate the survey' screen they've had forever, it just brings up a screen and says you've been credited (and luckily, so far I have indeed still been getting credited). The flow isn't as good, because of taking you to a new survey, you have to get back on your own to the home page and look for a colored button again, or go back to e-mail
2. And possibly related, after a short time in which the button was reliable, I'm seeing that sometimes you have live surveys on e-mails even with a greyed-out button. That fix didn't last long.
FTF
Jun 25, 2019, 7:50 am
#3762
Join Date: Dec 2018
Posts: 825
I'm missing $20 in credits from the 20th as well, is it best to open a ticket or just write it off and move on?