E-rewards [Master Thread]
Nov 24, 2018, 10:54 am
#3541
Suspended
Join Date: Jan 2015
Location: Bregenz, Austria
Programs: AA, BAEC, Alaska, Flying Blue, United, IHG, Hilton
Posts: 2,950
This issue seems quite widespread. Is it just Hilton points that are disappearing into the vortex, or are other types of redemption also not being honoured? I have to wonder whether the bills are being paid.
Nov 24, 2018, 12:07 pm
#3542
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,253
I redeemed for United on 11/23 and the miles appeared in my United account in a few hours. Alaska and BA redemptions around the 11th were deposited in 2-5 days like they usually are, so I'd be inclined to say the problem is with Hilton and not e-rewards.
Nov 24, 2018, 5:49 pm
#3547
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,634
Hilton is a mess right now (on Hilton’s end). They had a system upgrade almost a month ago that was supposed to last two days and to this day, many things still don’t work correctly like points posting, stay credit, points redeposit, and new status recognition.
Nov 25, 2018, 8:16 am
#3548
Join Date: Mar 2008
Location: PVD
Programs: AA-P, B6, DL, SW, SPG_M-P, AGR-S+
Posts: 289
This is what Hilton answered after I inqured about the status of the points 2 weeks after the transfer from e-rewards.Thank you for your inquiry regarding e-reward. We appreciate you taking the time to contact us.
I would like to request you to please contact e-reward customer support, as checked the account points are not yet exchanged. As always, thanks for traveling with us and please let us know if you have any other questions. You can reach us any time at [email protected].
So it seems the points just disappeared in cyberspace. Off to complain to e-rewards
I would like to request you to please contact e-reward customer support, as checked the account points are not yet exchanged. As always, thanks for traveling with us and please let us know if you have any other questions. You can reach us any time at [email protected].
So it seems the points just disappeared in cyberspace. Off to complain to e-rewards
Nov 25, 2018, 8:46 am
#3549
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,100
Well, I haven't heard back yet from e-rewards and we're still well within the 1 month timeframe, so let's see how this plays out.
Together with my missing 3x2000 Avios, that have been "reissued" or not...
Together with my missing 3x2000 Avios, that have been "reissued" or not...
Nov 27, 2018, 8:15 am
#3550
Join Date: Jan 2015
Posts: 783
All my redemptions get paid on the usual next Tuesday morning so I think the bills are paid but Hilton end is not crediting at present.
Dec 3, 2018, 7:11 am
#3553
Join Date: Jan 2015
Posts: 783
Dec 3, 2018, 8:54 pm
#3554
Join Date: Feb 2012
Programs: HH Dia, IHG Dia Amb, MB Ti, WoH G, OWE
Posts: 270
Received an automated reply after lodged a report to my Hilton credit not yet posted since last week. Now, waiting 6 weeks timeframe before another follow-up.
Not received your reward?
After you have redeemed your earnings will be transferred into your selected partner account within 6 weeks, or converted into a gift card ready to use soon as it’s received. Electronic gift cards can take up to 24 hours to arrive, while physical gift cards will be dispatched within 6 weeks.
If you have claimed points/miles and after 6 weeks they are still not showing on your partner account, please respond to this message confirming when you redeemed, your correct partner number as well as the first and last name on your partner account.
If this is regarding a missing gift card, please respond to this e-mail confirming the name of the reward and the date that you claimed it.
After you have redeemed your earnings will be transferred into your selected partner account within 6 weeks, or converted into a gift card ready to use soon as it’s received. Electronic gift cards can take up to 24 hours to arrive, while physical gift cards will be dispatched within 6 weeks.
If you have claimed points/miles and after 6 weeks they are still not showing on your partner account, please respond to this message confirming when you redeemed, your correct partner number as well as the first and last name on your partner account.
If this is regarding a missing gift card, please respond to this e-mail confirming the name of the reward and the date that you claimed it.
Dec 4, 2018, 1:47 pm
#3555
Join Date: Mar 2011
Programs: AA LifeTime PLT (2.982 MM, But 3MM+ Total), HHonors GOLD, IHG AMB
Posts: 787
Waiting 34 days since my Hilton redemption ($125 E-Rewards to 7000 Hilton Honors points) and still nothing---I did it on Nov 1. Hilton has sent me numerous "case numbers" etc., E-Rewards first emailed a while back saying it takes 3 weeks, new email today from E-Rewards says it takes 6 weeks. The email said, "Hilton Honors has changed the points delivery process and time and now It can take up to 6 weeks for the points to be posted into your HH account, since is the first time these credits are rewarded manually."
Much better when they just posted instantly. Much better when it was Hilton H Honors. "What's the div?" (said the barber in the 1973 film "High Plains Drifter"). Will let ya'll know when I get 'em.
Much better when they just posted instantly. Much better when it was Hilton H Honors. "What's the div?" (said the barber in the 1973 film "High Plains Drifter"). Will let ya'll know when I get 'em.
