E-rewards [Master Thread]
Feb 23, 2017, 2:29 pm
#2703
Join Date: Feb 2012
Posts: 599
Feb 24, 2017, 4:25 am
#2704
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Plat, Marriott LTT, HH Diamond
Posts: 865
Because I had this happen last night and I was just traveling in the US, where I live. I've never had it happen before...
Feb 24, 2017, 5:17 am
#2705
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I reached out to e-Rewards via Twitter and they got someone to contact me back. They terminated my account claiming that the data they received from me was unusable based on certain quality checks they perform. I wrote in response that I took umbrage with their assessment; especially, given the fact that I had been honestly answering their surveys since 2005. I also felt the timing was convenient as I was increasingly encountering issues getting proper credit for my time. After tallying my redemptions (including my final two redemptions), I received just over $4k in miles, points, etc. For those of you who just opened new accounts, how's that working out?
Feb 26, 2017, 3:05 pm
#2707
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,265
Did another IHG redemption (I need to rebuild my points balance, EQ or not, anyways) and made my screengrab of the T&C at time of redemption. I'll let y'all know how they post, probably on Tuesday morning.
Feb 26, 2017, 6:47 pm
#2708
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Plat, Marriott LTT, HH Diamond
Posts: 865
I reached out to e-Rewards via Twitter and they got someone to contact me back. They terminated my account claiming that the data they received from me was unusable based on certain quality checks they perform. I wrote in response that I took umbrage with their assessment; especially, given the fact that I had been honestly answering their surveys since 2005. I also felt the timing was convenient as I was increasingly encountering issues getting proper credit for my time. After tallying my redemptions (including my final two redemptions), I received just over $4k in miles, points, etc. For those of you who just opened new accounts, how's that working out?
FTF
Last edited by FullTimeFlyer; Feb 26, 2017 at 6:48 pm Reason: Add forgotten thanks!
Feb 27, 2017, 9:31 am
#2709
Join Date: Sep 2006
Location: San Diego
Programs: UA LTP, AA LTG, DL Plat, Marriott LTT, HH Diamond
Posts: 865
Does anyone know when they send the Alaska miles redemptions? (ie, is there a consistent day of the week, etc,, as people describe for many of the partners?)
Tx
FTF
Tx
FTF
Feb 28, 2017, 5:03 am
#2710
Join Date: Dec 2014
Posts: 49
FYI my IHG points NON-qualifying again. 
I've already sent a few complaints after last week redemptions. Gotta do it again... and again... and again. If any of you knows how to get to someone in charge instead of them useless muppets I have to deal with, please do tell.
They did reply that "Our records show that your past e-Rewards points was counted as qualifying points. Please allow for the recent (...) points from e-Rewards to be reflected as qualifying points." but nothing has been done about it anyway...
I've already sent a few complaints after last week redemptions. Gotta do it again... and again... and again. If any of you knows how to get to someone in charge instead of them useless muppets I have to deal with, please do tell.
They did reply that "Our records show that your past e-Rewards points was counted as qualifying points. Please allow for the recent (...) points from e-Rewards to be reflected as qualifying points." but nothing has been done about it anyway...
Feb 28, 2017, 5:36 am
#2711
Join Date: Jul 2004
Location: Washington, DC
Programs: UA Premier Silver, AA, DL, IHG Diamond Amb, Marriott Silver, Hilton Silver, National
Posts: 1,530
FYI my IHG points NON-qualifying again.
I've already sent a few complaints after last week redemptions. Gotta do it again... and again... and again. If any of you knows how to get to someone in charge instead of them useless muppets I have to deal with, please do tell.
They did reply that "Our records show that your past e-Rewards points was counted as qualifying points. Please allow for the recent (...) points from e-Rewards to be reflected as qualifying points." but nothing has been done about it anyway...
I've already sent a few complaints after last week redemptions. Gotta do it again... and again... and again. If any of you knows how to get to someone in charge instead of them useless muppets I have to deal with, please do tell.
They did reply that "Our records show that your past e-Rewards points was counted as qualifying points. Please allow for the recent (...) points from e-Rewards to be reflected as qualifying points." but nothing has been done about it anyway...
Feb 28, 2017, 10:48 am
#2712
Join Date: Feb 2012
Posts: 599
For IHG last week I had to do 3 rounds of email with them to get my elite qualifying posted.
Noticed that people who responded at US night-time (presumably from an outsourced center) just gave generic boiler plate responses which I doubt they even read. After replying back a few times, during US day-time someone replied back and credited me the elite qualifying points.
Noticed that people who responded at US night-time (presumably from an outsourced center) just gave generic boiler plate responses which I doubt they even read. After replying back a few times, during US day-time someone replied back and credited me the elite qualifying points.
Feb 28, 2017, 11:46 am
#2714
Join Date: Jan 2015
Posts: 783