Tilly71

Has anyone else experienced problems with erewards accounts when requesting a forgotten password? I completed the security questionnaire to reset my password but they havnt sent the temp password required?

BillyBaloney

Me as well.

Ilseum

The last time I did this, it took about 6 hours for the email to arrive.

Mary2e

Points showed up in my husbands account today.

I redeemed on April 12 and nothing for me yet.

Tilly71

Thanks, it eventually took 2 hours to arrive?

xcalx

Redeemed 8000 ER for 3000 IB Avios on Saturday, in my Iberia account on Monday.

Redeemed for BA Avios on 31st March didn't reach account until mid May.

Tilly71

Avios redemptions happening overnight now, super fast!

Athena53

Thanks! It's puzzling why they "hide" so many surveys. Up till a few months ago I just waited for the e-mail. Then I thought I was getting them all by going to the site and clicking on "Find a Survey" and using the iPhone app but this morning I clicked on a saved e-mail after the first two tactics yielded nothing and got a $7.50 survey. The $7.50 has already posted.

Tilly71

Does anyone on here redeem from their partners erewards account into their own hilton account so there would be two different redemptions into one HH account?
If so, how regularly do you redeem into one account as I'm trying to work out if hh see redemptions more regularly than once every three months do they investigate and close accounts.

odin99

nm solved on my own

cblaisd

Mine showed up a few days ago, but I noticed that it was not the usual e-Rewards transfer but a "Customer Service Adjustment."

This doesn't bode well for the next redemption.

BillyBaloney

I would not do that. The rule is one redemption per quarter. But, I don't think you have to concern yourself about all that anyway. I'm thinking at this point, e-rewards may be out of business.

I got the "sorry we have a problem" email and was told that my points would post in 7-10 days. That was 12 days ago. No points. No nothing. I informed them that something was wrong back in the first week of April. I got a cold-shoulder email back stating, "...wait 8 weeks, we do not investigate things like this" (I'm paraphrasing).

So - they basically told the customer to go to he88. Then at the end of 8 weeks, they sent emails out stating the problem would be fixed, and it isn't. And the customer service really sucks. I think this may be the end of e-rewards. I haven't done a survey since the beginning of April.

Hey e-rewards, great way to lose customers!

Tilly71

I had a redemption credit to Avios in one day earlier this week, I don't think they are going out of business. A month ago it was taking on average 5 weeks to credit, maybe it's back again as I made another redemption 3 x days ago but nothing as yet.

Shagboy

I just redeemed for United miles and the miles posted to my account in seconds. Never had a problem and I hope I never do.

beachmouse

Redeemed for IHG points about two weeks back and points posted in about 5 days.