Overcharged for GiftCertificates.com Order
 

Used promo code for $$ off and order confirmation reflected the discount. Today on getting my credit card statement, the amount charged to my credit card was the full amount without discount. Is anyone else seeing this happen to them?

All of our orders checked out correctly, even got confirmed correctly, but then about an hour after that we would receive a "new" confirmation email with the full amount, no discount listed.

Still waiting for our credit card statements. We will probably just dispute the charges as we have all the correct receipts/confirmations/etc. They could decided to not award miles, that's their prerogative, but that cannot retroactively decide to charge more after you "checkout" and they should have to face the consequences from the credit card companies.

A good reason to save a screen shot of every checkout on sites that could be shady.....

I do this for every web site except amazon.com which I have grown to fully trust.

Yes, same here. Screenshots and the initial email order confirmation all show the discounted price, but a second confirmation shows the full price, and that's what got charged to my CCs. I'll try to rectify this with Giftcertificates.com via email (calling is not fun), and then I'll dispute with my CC.

Are you actually getting responses via email? Our last 2 emails have gone unanswered (7 and 15 days) and calling them is worse than flipping a coin on a decent shot to talk to someone competent (after the obligatory long hold time).

I feel we have given them too many chances already and their next communication should be with someone more powerful than they-like Amex or Citibank, etc.

Amazon does have a pretty decent track record...but I still wouldn't "fully trust" any retailer. Most of the good ones will make good, but that screen shot still helps the best ones to "remember" to do the right thing when there are screw-ups.

Maybe this is naive, but I sent them an email and am giving the benefit of the doubt for another week. After all, it's likely they have a lot of staff on vacation, especially ones with the power to fix billing errors. My story is they offered me the one-day 15% off sale by email. I made the purchase, received a confirmation email showing the correct amount, yet I was charged the full amount. You can dispute charges up to 60 days after receiving your CC statement.

Sometimes people just have bad customer service and are not necessarily crooks.

I no longer trust them either. They backed out on a black Friday deal on Wiis that was supposed to include some extras, but claimed the page never listed the items. Noone seems to have a printout from during checkout, so many of us are waiting for the BBB to resolve it.

As for gc.com, I saved all my receipts. I called in early on for 2 of my orders and after over an hour a nice but very slow to understand gentleman said he'd put in a refund request. The rest of my orders I used virtual credit cards with limits, but 2 of them I think they caught on because they have not sent the supercerts yet. I may call today and sit on hold for the expected 2+ hours.

Giftcertificates.com says they will fix my billing error in 3-5 business days. Hold time was 45 minutes.

Forget about it... calling is the worst you can do because you ave no reciept for it.

Send an email, if no answer comes call AMEX and they sort it out !

It looks like I am having the same problem with the discount not being applied. Also, how long does it take for the miles to post after the purchase is confirmed? Spec, AA?

I've bought 4 large supercertificates and have had problems with every one of them.
I do call, however (in spite of the long waits - 1hour 10minutes and 45minutes) and have spoken to reps who either have put on their supervisor or just taken all the information verbally (I'm pretty sure they know what's on the receipt that gets printed after the online sale) and say they will "escalate" it and get the problem resolved....but they need to send it to another department. This morning I asked if I could fax a copy of the computer confirmation I printed out but they said the other department was not where they were so they would contact me if they needed that.
The first time I saw this discrepancy (thinking I was getting a 10% discount when I ordered and paid) I canceled the supercertificate since they said I couldn't get the discount. After that (and after reading FT) I got smart and decided that if I had a receipt, then they better honor it. Actually on my last redemption - a blurb came up for me to enjoy 10% off - so I ordered another 10% of gift cards. During today's telephone call the agent told me the 10% was not good on redemptions. I said I wasn't the one who put it on my computer screen - it was offered to me during my shopping spree. We'll see what happens. I sincerely believe it to be fraud on their part if they refuse to honor it.
But - the caveat - I print out all "receipts" and make note of all my conversations.
In the beginning - I also wrote an email to which I received no response. Since then - I find things to do while I wait on the phone. Now I just hope all the miles and bonus miles post as I always entered the site through the AA shopping portal and still the bonus banner (most recently 10poff200) was on the site. When talking to them they tried to say it was a one day only bonus....but if it's on the site and shows up on checkout - how can it not be legitimate?
Anyway - sorry to be so longwinded and disjointed. Up until this last call today, however, everything has been taken care of to my satisfaction. I am anticipating the same for my last purchase. Just don't give up!

Well the SUPER1507 code is dead now. IMHO due to people calling in while it was still alive. As one person noted someone at CG.com indicated the code was valid until 1/1.

Another deal prematurely dead - IMHO.

I already emailed 2 days ago. No, calling is not the worst thing. It may get my request processed faster.

Filing a dispute so soon during a double-holiday week is a little nuts. For future reference, if you have a serious dispute and want to win it, you should be sending a paper letter certified return receipt, not email as you suggest. For comparison, I have a billing error with another company this week, and they are not fixing it until after Jan. 1st.

I did get a polite rep by the way.

Not true.

GC solicited me with this offer, and here are the terms & conditions they provided. If it lasted more than 1 day, you're just lucky. No one killed it for you.

Save 15% Today Only!
Offer valid only on December 23, 2007. Limited to one use per customer on an order over $100. Valid only on GiftCertificates.com™ e-SuperCertificate® Gifts. Offer not valid on previous purchases or corporate pricing. Offer is not combinable with any other promotion or offer.

As I posted here min posted as the non-discount amount too. I called to cancel my order - 90 minutes on hold!!! They were happy to cancel but were surprised when I asked for a notification and confirmation number - had to be me on hold :confused: I really don't trust that. I got a number but it feels it is made up.

Will be interesting to know whether th refund posts and in what amount - full or discounted? My feeling is I will be disputing the charge once my statement is generated.

These guys are just unprofessional. their site stinks. their customer service is non-existent - staff on vacation during probably their busiest time of the year :confused: I don't buy it.

I refuse to use GC.com again.