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-   -   E-Rewards Question (https://www.flyertalk.com/forum/s-p-m/702533-e-rewards-question.html)

bigricky4 Jun 10, 2007 9:12 am

E-Rewards Question
 
I have $100.34 in E-Rewards points. If I redeem $100.00 will I lose the remainder plus any more points that I accumulate in August when they do their yearly sweep? Anybody have the answer?

Points Scrounger Jun 10, 2007 11:02 am

I think they do that at the end of June, no?

Often they give waivers to high earners, but if not I think your "penalty" would be 75% (of $.34): 26 cents.

marlin Jun 10, 2007 11:04 am

I see my membership year ending on June 30, 2007. Does that mean I lose 25 percent of the points after that date?

Lurker1999 Jun 10, 2007 11:25 am

It means you lose 75% of your accumulated points and keep 25% on June 30th, 2007. Spend them on June 29th for whatever you can and hope they release enough surveys before then to get up to the $25 level to cash in for some miles.

aviationjlr Jun 10, 2007 11:28 am

so wait wait wait I never knew about the amount expiring?? I have roughly 40.00 and I have gotten several rewards, all my miles are used up. I really should get some flowers or something. hmm :confused:

I think it sucks you can only use the miles rewards once a year.

tfmpa Jun 10, 2007 11:30 am

Here's the rule from the website. The expiration date depends on when you join, and you should have 30 days from the end of your membership year to redeem. If you look at "my account" on the erewards web page it will list your expiration date, and the dollar amount subject to the expiration.

Section 8) Expiration of e-Rewards Currency

All Members of e-Rewards will be assigned a Membership Year based upon the date of enrollment in the e-Rewards program ("Membership Year"). As described below, Member's initial Membership Year will be between 12 and 15 months in duration. Each subsequent Membership Year will be 12 months in duration. Each Membership Year will end on the last day of a calendar quarter and shall be determined according to the Member’s enrollment date as follows:
Members whose enrollment date is on or before December 31, 2002 shall be assigned a Membership Year ending on June 30 of the year following enrollment and June 30 of each year thereafter.
Members whose enrollment date is on or after January 1, 2003 shall be assigned a Membership Year ending on the last day of the calendar quarter in which the Member enrolled of the year following enrollment and on the last day of the calendar quarter of each year thereafter. For example:
Those who enroll between January 1 and March 31, 2007 shall be assigned a Membership Year ending on March 31, 2008 and then on March 31 of each year thereafter.
Those who enroll between April 1 and June 30, 2007 shall be assigned a Membership Year ending June 30, 2008 and then on June 30 of each year thereafter.
Those who enroll between July 1 and September 30, 2007 shall be assigned a Membership Year ending September 30, 2008 and then on September 30 of each year thereafter.
Those who enroll between October 1 and December 31, 2007 shall be assigned a Membership Year ending December 31, 2008 and then on December 31 of each year thereafter.
All e-Rewards Currency earned during any Membership Year must be redeemed within 30 days following the end of the Membership Year. (For example: A Member who enrolls on August 21, 2006 is assigned a Membership Year ending on September 30, 2007 and must redeem Currency earned during the Membership Year running from August 21, 2006 to September 30, 2007 by no later than October 30, 2007.)
Following the end of the 30 day period, as set forth in Section 8.b. above, seventy-five percent (75%) of any unused e-Rewards Currency remaining in a Member's account that was earned during the just-ended Membership Year will expire, and will be removed from the Member's account. The remaining twenty-five percent (25%) of the e-Rewards Currency earned by the Member during the past Membership Year shall be automatically transferred into such Member's account balance for the next Membership Year. For example: At midnight of July 30, 2007, Member has $100 of unredeemed e-Rewards Currency earned in the Membership Year ending June 30, 2007, and $5 of unredeemed e-Rewards Currency earned between July 1 and July 30 2007, for a total account balance of $105 in e-Rewards Currency. On the morning of July 31, 2007, Member will have a total account balance of $30 in e-Rewards Currency: $5 earned in July 2007, plus $25 (25% of $100) rolled over from the Membership Year ending June 30, 2007.
At e-Rewards' sole discretion, e-Rewards may choose to waive or defer enforcement of the expiration of Member’s e-Rewards Currency.

Sweetone Jun 11, 2007 1:00 pm


Originally Posted by aviationjlr (Post 7880245)
I think it sucks you can only use the miles rewards once a year.

I agree, but you can go for HHonors points which can be converted to AA miles.

KathyWdrf Jun 11, 2007 2:49 pm


Originally Posted by Sweetone (Post 7885503)
I agree, but you can go for HHonors points which can be converted to AA miles.

The conversion in that direction is BAD, though. Better to use the HHonors points for hotel stays. @:-)

I agree that the yearly expiration and loss of 75% of one's points is perhaps THE worst feature of e-rewards. :td: But, quite often, people are given reprieves from the expiration rules, without even asking. If you end up being stuck with points and no way to redeem them, consider e-mailing e-rewards and asking for this. It can't hurt.

ChinaShrek Jun 11, 2007 2:59 pm

A lot of people have had luck getting their e-rewards points put back in their account after they expire by sending an email and asking them.

mikey1003 Jun 11, 2007 3:09 pm

This is why I stopped wasting time with E Rewards

Points Scrounger Jun 11, 2007 3:25 pm

Just a reminder
 
There is now a reward at Borders: $5/month credit for three consecutive months (non-combinable and cannot be "rolled over") for $15 of e-rewards. Available once per calendar year.

PSGlenn Jun 18, 2007 12:22 pm

My anniversary is the end of May. At the beginning of May I received an email from erewards offering to extend my expiration for another year if I would update my profile. I did, and sure enough the points did not expire! Great since my 3 month waiting period for more Hilton poinds was June 8!
I think they are tryinf to be more customer focused than in the past.

mvoight Jun 18, 2007 3:36 pm


Originally Posted by PSGlenn (Post 7921083)
My anniversary is the end of May. At the beginning of May I received an email from erewards offering to extend my expiration for another year if I would update my profile. I did, and sure enough the points did not expire! Great since my 3 month waiting period for more Hilton poinds was June 8!
I think they are tryinf to be more customer focused than in the past.

If they really wanted to be customer focused they would end expirations for active accounts.

KathyWdrf Jun 18, 2007 4:09 pm


Originally Posted by PSGlenn (Post 7921083)
My anniversary is the end of May. At the beginning of May I received an email from erewards offering to extend my expiration for another year if I would update my profile. I did, and sure enough the points did not expire! Great since my 3 month waiting period for more Hilton poinds was June 8!
I think they are tryinf to be more customer focused than in the past.

This "trying to be more customer focused" is NOT new. They have been doing this for AT LEAST the past couple of years, if not more. (There are a myriad of other threads on e-rewards in this forum, and you'll find the same questions and discussions on some of them as on this one.)

I agree with mvoight that they ought to eliminate the annual 75% of points expiration....

bigricky4 Jun 18, 2007 9:38 pm

Thanks everyone. I redeemed $100 and will take my chances on the rest.


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