I too have had good luck with greenpoints, I have had my AA certs delayed severly though, and I agree their order status system doesn't seem to be of much use. I see that 11 AA certs I ordered after their announcement to discontinue them is now showing completed, I hope I get them in the mail soon! I suspect the problems with timely delivery of the AA certs have more to do with AA's fulfilment of GP's needs, I have never had a problem getting DL certs. I am a little concerned about the AS certs thoough, just ordered 4 to trade with another FTer, hope they are not delayed too bad! My missing points (4x out of 25 transactions) have always been posted within a day of my e-mailing them and attaching the order confirmation. I believe though they do require you to wait 3 weeks before they will post missing miles, just to be sure they will not show up. I suspect this has something to do with the company they use to pass them the order info. I know purchases I made toward the end of July took 3-4 weeks to post. Overall GP is my preferred miles earning site.

I have received all my backordered AA certificates as well as my DL certificates. I know I have said this before, it is strange how different people have different experiences with the same company. I have been totally screwed by MyPoints, yet some people rave about their excellent customer service. Go figure. I can honestly say the only thing Greenpoints did that ticked me off was when they raised the points required for the certificates, but they quickly backed down on that. However, for that reason, I do NOT "bank" any points there. Once I hit 2500, I cash in. Maybe (and just a maybe) the sheer number of certificates you order raises a "flag" in their system and requires "manual" handling. For example, some e-commerce sites have a "hold department" for orders over $X.XX to prevent fraud. And the "hold department" manually processes those orders. Just a thought, maybe GP is doing the same to thwart any fraud. And I am NOT saying that anyone here is doing that, just that the number of certificates might be raising the flag at GP.

Keithnj973: I absolutely agree that their system has to have a "flag" recognition of sorts.

My order for 5 AA Certs went without a hitch; my order for 49 was a nightmare. No question in my mind, nor do I think that it is a bad thing.

GP has the right to set standards to ensure their overall viability and profitability. My issue is their lack of consistency with that standard.

Erik

My only experience with them has been ok --- 3 delta certs arrived within a week.

Unfortunately, Greenpoints isn't offering many high-point promotions or surveys lately, but we can hope for a busy pre-holiday season, I guess.

Just recieved my last 11 aforementioned AA certs today via certified mail return reciept requested, seems they are taking no chances with these orders. I wonder what the breaking point might be for a "large" order that gets stalled. My order for 5 certs came 10 days before my 11 cert order, despite being ordered 3 days after. The funny thing is that the order confirmation letters enclosed with the certs were both dated 9/6. Think this is just the USPS or do they get it all ready and then hang onto it for a bit?