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25K Promo miles from AA/DirecTV never given.

25K Promo miles from AA/DirecTV never given.

Old Apr 24, 17, 9:41 pm
  #1  
Original Poster
 
Join Date: Mar 2007
Location: Central PA
Posts: 67
25K Promo miles from AA/DirecTV never given.

Hello. I have used the search function and have only found posts that are several years old. I see that this is an ongoing saga. In Aug/2016 I received a promotional email from AAdvantage for 25,000 AA miles for new DirecTV customers. I called the phone number to Direct that was on this email. I became a new customer, received a confirmation e/mail & confirmation # from Direct. A month later I received an email from Direct stating "congratulations, your 25,000 AA miles are on the way". Now 8 months later, no miles have posted.

I have contacted Directv several times via e/mail and twice by phone. Today my inquiry was "escalated" to a AT&T residential account specialist. She told me that I should be contacting AA - that the offer was "co-branded" but the offer of miles was from American/AAdvantage. She provided me with a phone number which she said came directly from the "co-branded source of the email". Surprisingly the phone number is still functional, but after 23 rings the call is ended with no one picking up (tried this twice).

I am just wondering what your thoughts are regarding what the AT&T account specialist told me - that my gripe should be with AA and that the miles should be awarded by AA, not Direct. If this is so, why have all the communications except for the original promo sent to me by Direct?

Has anyone had a successful resolution to this same issue?

Thank you to anyone who takes the time to respond.
nittfan is offline  
Old Apr 29, 17, 5:48 pm
  #2  
 
Join Date: Mar 2011
Programs: AA LifeTime PLT (2.982 MM, But 3MM+ Total), HHonors GOLD, IHG AMB
Posts: 785
Originally Posted by nittfan View Post
I am just wondering what your thoughts are regarding what the AT&T account specialist told me - that my gripe should be with AA and that the miles should be awarded by AA, not Direct. If this is so, why have all the communications except for the original promo sent to me by Direct?
You're AA Gold according to your profile, just contact AAdvantage by email on the AA website. You should have done that 6 months ago.
Spock Seat is offline  
Old Sep 1, 17, 7:43 am
  #3  
 
Join Date: Apr 2014
Posts: 33
Did you ever get any resolution to this?

I signed up for their 50,000 promotion in June and all they have done is give me the run around
banquero is offline  
Old Sep 2, 17, 8:46 am
  #4  
 
Join Date: Jul 2002
Location: DTW
Programs: Hhonors Diamond, IHG Platinum
Posts: 435
Whenever this happens to me, the runaround for what I am owed, I stop talking to the wall (company) and write one generic letter that explains the issue, with dates and specifics. I then send a copy to the BBB, the state AG consumer division, the FTC and in this case probably the FCC. You may also want to contact your credit card and dispute the amount over the regular price you paid to get the miles. There is always a premium on the cost to get the offer. I promise you, in less than 30 days as they start getting all the communications from the agencies, your miles will post.

Just did this with an unnamed free hotspot company that assured me there are no exceptions for their policy. Guess who was the exception? Problem solved. I have no patience for time wasters and rip-offs!

Last edited by kathiel; Sep 2, 17 at 8:47 am Reason: Proper punctuation.
kathiel is offline  
Old Sep 5, 17, 11:40 am
  #5  
 
Join Date: Apr 2014
Posts: 33
For those who haven't had their Directv miles post:

Call the Directv Customer Service line. There is a 90% chance that you will get someone who doesn't know what they are talking about. They will most likely tell you it isn't their dept and they have to transfer you. Don't let them transfer you, tell them to consult their "knowledge base" and they should escalate a ticket to affinity. They will then give you a confirmation number and someone from affinity will call you within 7 days to get you your miles. It took only 1 day after speaking with person in affinity dept to get my 50k miles posted.
banquero is offline  
Old Sep 13, 17, 11:12 am
  #6  
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Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA Plat & 1MM, Marriott LT Gold, HHonors Gold, Hyatt Explorist & IHG Plat Amb
Posts: 12,022
Never got mine either (many years ago) despite repeated inquiries and a letter. They simply don't care once you sign the contract and none of the CS people have any understanding of the mileage promos. I've learned the better course is to get cash rebates or discounted rates which they all know about and generally honor. In fact they even print the promo on your bill now ("$50 off month 7 of 12") which is far more transparent than most.
Boraxo is offline  
Old Sep 15, 17, 4:01 pm
  #7  
 
Join Date: Sep 2013
Location: Phoenix, AZ
Programs: Southwest A-list & Companion Pass, Enterprise, Hilton, Wyndham, etc
Posts: 224
I think there must be a school of "How to rip off your customers" that all the marketing people at Fortune 500 companies attend.

I've had problems, similar to those described above, with Spectrum, COX and ADT getting Visa Gift cards out of them. They set up obstacles that increasing numbers of customers trip over to the point that only the deranged (like me) manage to actually collect.

I suspect AT&T has presentations from 20 something jerks showing how much of the company's money their brilliant obstacle policy has saved them. "We had to pay out only 6% of the promos!" But, I suspect, none of these bozos includes in their calculations the customer service costs from people pursuing the thing for hours up to and beyond the bitter end. Nor the reputation cost, answering AG complaints, the risk of class action lawsuits, etc.

And the marketing value of all such promotions must suffer as it become widely known that AT&T doesn't pay its just debts.
bobunf is offline  

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