Online Verification Requirement? OTA Booking
To realize a considerable saving, I booked a FR flight through an OTA.
The next day, I receive an email from FR claiming my booking ABCD12 appears "to have been made via a third-party intermediary or BOT which are not authorized by Ryanair to use the Ryanair website or app or to offer our flights for sale." For safety and security reasons, FR demands a verification. It can either be done online for a EUR 0.35 fee or via the ticket desk at least 120 min before departure to check-in free of charge. Is this legit, any experiences? Does.this really wave the punitive fee for airport check-in provided you show 120 min prior to departure? |
There is very little chance that paying 0.35 euros allows you airport check-in for free.
To be honest, I'm surprised FR didn't just cancel your booking or pretend it doesn't exist. What happens if you manage your booking on the Ryanair website? |
Originally Posted by Drage1998
(Post 33526919)
To realize a considerable saving, I booked a FR flight through an OTA.
The next day, I receive an email from FR claiming my booking ABCD12 appears "to have been made via a third-party intermediary or BOT which are not authorized by Ryanair to use the Ryanair website or app or to offer our flights for sale." For safety and security reasons, FR demands a verification. It can either be done online for a EUR 0.35 fee or via the ticket desk at least 120 min before departure to check-in free of charge. Is this legit, any experiences? Does.this really wave the punitive fee for airport check-in provided you show 120 min prior to departure? “[Ryanair] has been notified by customers of a bogus 'discount; scam, where customers purchase discounted Ryanair flights through an intermediary, which has no affiliation to Ryanair. This 'bogus OTA' then uses the customer's payment details to secure their flight booking and stores the customer's payment details for fraudulent use at a later date. …” The full article can be found here: https://www.travelmole.com/news_feat...ews_id=2048000 Are you able to log in to your reservation on ryanair.com? Is the price shown in the reservation the same amount you actually (or thought you) paid? Are there any messages or notices in the reservation? I would call Ryanair using the telephone number on their website, do not call any number in the email you received just in case that email is from scammers. Please report back, this may be helpful for others in the future. |
Originally Posted by Tobias-UK
(Post 33527238)
Your opening sentence sounds alarm bells to me. I cannot see any circumstance where FR would offer its flights for sale at a price below that available on its own platforms.
This has been going on for years and is discussed on several bargain blogs. The OTA books using his own CC directly on ryanair.com through screen scraping. On non-critical tickets, I have used the practice for years. I would be surprised if the issue of such OTA has not come up on this forum. In this particular instance, I used an edreams brand. I flew off a few tickets booked through them in the past. This is the first time I got that sort of verification email from Ryanair. The booking in question can be accessed directly on FR's website. |
Thanks for the explanation Drage1998 , I think that rules out the type of fraud FR were talking about in the article I posted above.
Obviously you cannot ignore FR’s email at risk of being denied boarding so certainly contact them (via their publicly published telephone numbers if you have doubts about the authenticity of the email you have received). By talking to FR you can find out what their issue is and then assure them you will call back (or complete the online verification) in good time. Before you call I would draw your attention to the following in the FR General Terms and Conditions of Carriage. “13.7.1 Payments must be authorised by the cardholder named in the booking. We have the right to request a new form of payment to ensure the payment of your flight is legitimate or cancel your booking without prior notice if we have good reason to suspect that you or the cardholder are involved in fraudulent activities relating to any payments to the Ryanair Group. An activity is deemed to be fraudulent if it is made with the intent to deceive us to secure unfair or unlawful gain, or to deprive us of our legal right to payment.Such suspicion will be based on the following reasons:
I can’t recall any provision in the FR General Terms and Conditions of Carriage that would prevent you from using the ticket you purchased. However the OTA may have committed a breach of FR’s Terms of Use - whether that could cause the ticket to be cancelled is uncertain, but if so that would make the OTA liable for your losses. |
I booked (a few months ago) and travelled (this month) on a Ryanair flight booked via Lastminute.com and apart from Lastminute.com opting to use their self-generated email address for me (required for check-in on the Ryanair website) instead of my own email address, it was otherwise as good as having booked directly with Ryanair (which I had done for the return leg). Just to confirm, the Lastminute fare was lower than Ryanair website.
But more recently, I think there is something about Ryanair discouraging / disallowing booking of their flights via online travel agents, I think their flights no longer appeared on Skyscanner searches that I carried out recently. |
Apart from spite, why does FR care if somebody is willing to subsidise your flight and they still get their money?
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Originally Posted by craigthemif
(Post 33573100)
Apart from spite, why does FR care if somebody is willing to subsidise your flight and they still get their money?
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Originally Posted by CPH-Flyer
(Post 33573792)
If FR gets everyone to book through their own home page FR gets the full chance to
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Originally Posted by craigthemif
(Post 33574677)
Fair enough... except having to navigate through all that junk is one of the reasons why people try to avoid FR. So there is definitely revenue loss as well as ripping off customers...
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Originally Posted by Drage1998
(Post 33526919)
Is this legit, any experiences?
So it seems very legit. |
The software of Ryanair flagged my totally private online direct bookings as an OTA bot. My family do fly quite a bit, but not so much. The problem is, it blocked my payments from the allegedly bot account, so after the "online verification" it would not even allow payment screen to come. I am not out of the situation, and trying customer service has never been a success. While I can register a new account with Ryanair, my trip is under question.
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Originally Posted by pi4er
(Post 34773920)
The software of Ryanair flagged my totally private online direct bookings as an OTA bot. My family do fly quite a bit, but not so much. The problem is, it blocked my payments from the allegedly bot account, so after the "online verification" it would not even allow payment screen to come. I am not out of the situation, and trying customer service has never been a success. While I can register a new account with Ryanair, my trip is under question.
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