RyanAir = UselessAir
:mad:Bought Ryanair tickets from Cork to Gatwick last September. Billed to my credit card and paid. Tried to print out itinerary and was told can’t as I owe money. Used their Internet talk to agent who says I never paid so my ticket CXLed. Tried to rebook but after 9-attempts all failures as now they say my credit card not accepted. Called my bank – no hits so once again these thieves can’t get their act together. What a waste! Went ahead and bought flights on AerLingus without any problems using the same credit card denied by RyanAir. Will now dispute the September charge by these incompetents.
Lesson learned – never use RyanAir if there are any alternatives |
Consider yourself fortunate that you did not give Ryanair any money before coming to the same realisation as most travellers... "never again"...
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US Air = Useless Air, as far back as at least the early 1970s.
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my credit card was billed back in September........... the payment Useless Air now says I never made!
I thought "never again" was the old SABENA Airlines!? so Useless, please start services to the US as the day afterwards you'll find yourself hereinafter termed Defendant in a class action Federal lawsuit
Originally Posted by craigthemif
(Post 24707387)
Consider yourself fortunate that you did not give Ryanair any money before coming to the same realisation as most travellers... "never again"...
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never had the displeasure of flying on Useless Air #1, but there's always room for Useless Air #2 :D
Originally Posted by MSPeconomist
(Post 24707405)
US Air = Useless Air, as far back as at least the early 1970s.
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Originally Posted by leeky
(Post 24707578)
my credit card was billed back in September........... the payment Useless Air now says I never made!
I thought "never again" was the old SABENA Airlines!? so Useless, please start services to the US as the day afterwards you'll find yourself hereinafter termed Defendant in a class action Federal lawsuit |
Originally Posted by cfischer
(Post 24711887)
if they charged you credit card then I would take action. Ticket issues and credit card charged is a binding contract. Write to the national enforcement bodies to get this resolved.
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Originally Posted by leeky
(Post 24706814)
:mad:Bought Ryanair tickets from Cork to Gatwick last September. Billed to my credit card and paid. Tried to print out itinerary and was told can’t as I owe money. Used their Internet talk to agent who says I never paid so my ticket CXLed. Tried to rebook but after 9-attempts all failures as now they say my credit card not accepted. Called my bank – no hits so once again these thieves can’t get their act together. What a waste! Went ahead and bought flights on AerLingus without any problems using the same credit card denied by RyanAir. Will now dispute the September charge by these incompetents.
Lesson learned – never use RyanAir if there are any alternatives |
Holy Crap! This happened to me yesterday!!! I was flying from Stansted UK to Valencia Spain. I got there about 1.5 hours before having checked in online. The kiosk wouldnt let me print it out and the mobile app didnt work. I had to pay 15 pounds to get a printed ticket. There was no physical way to board my plane without paying them money!
Never again. I wrote an email to my entire company forbidding anyone to use Ryanair for travel. Going forward all expenses submitted on Ryanair will be denied. We are not a huge company, but with offices in the UK and Spain, we used them fairly frequently. |
Assuming you're in the UK. Take all your documentation and bring it to the small claim court, also assuming your credit card doesn't refund you the money.
Clearly a breach of contract, as they've taken your money and denied you the services you paid for. |
Originally Posted by Parikh1234
(Post 24714703)
Holy Crap! This happened to me yesterday!!! I was flying from Stansted UK to Valencia Spain. I got there about 1.5 hours before having checked in online. The kiosk wouldnt let me print it out and the mobile app didnt work. I had to pay 15 pounds to get a printed ticket. There was no physical way to board my plane without paying them money!
Never again. I wrote an email to my entire company forbidding anyone to use Ryanair for travel. Going forward all expenses submitted on Ryanair will be denied. We are not a huge company, but with offices in the UK and Spain, we used them fairly frequently. |
Originally Posted by Spoddy
(Post 24714933)
Assuming you're in the UK. Take all your documentation and bring it to the small claim court, also assuming your credit card doesn't refund you the money.
Clearly a breach of contract, as they've taken your money and denied you the services you paid for. |
Originally Posted by callum9999
(Post 24714938)
What a brilliant solution... Ryanair doesn't notice anything has happened yet your staff are now forced to take inconvenient (why else would they be using them!) flights for the rest of their careers. I'm sure they're thrilled.
Sometimes taking the high road is not as easy as it sounds. |
Originally Posted by Parikh1234
(Post 24714703)
Never again. I wrote an email to my entire company forbidding anyone to use Ryanair for travel. Going forward all expenses submitted on Ryanair will be denied. We are not a huge company, but with offices in the UK and Spain, we used them fairly frequently.
Ryanair doesn't have kiosks - so you didn't follow the rules, and paid (the now much-reduced) airport check-in fee. But of course it's not your fault!!! |
Originally Posted by Spoddy
(Post 24714933)
Assuming you're in the UK. Take all your documentation and bring it to the small claim court, also assuming your credit card doesn't refund you the money.
Clearly a breach of contract, as they've taken your money and denied you the services you paid for.
Originally Posted by Parikh1234
(Post 24714951)
Is this even possible. We have a legal team that sits around anyway and does nothing. I am sure their contract has fine print for this as they probably get taken to small claims court all the time.
Your case, I'm afraid to say, has a familiar ring of someone who didn't check Ryanair's terms in full before travelling, and they do enforce them brutally. As pointed out above, they don't have kiosks. I've never had problems with their app, but I have actually used it to check in when getting the BP on it, sounds like you checked in online but didn't print the BP. I don't know if you can get the BP on the app if you don't use it for checking in. As also pointed out, the GBP 15 fee is way lower than it used to be. I've seen a lot of this kind of post about FR on various consumer forums, and in many cases it was "user error" (failing to read and follow the terms in full). Maybe not in your case and you were just unlucky. If it's your company, you do of course have the right to set your travel policy, but if your staff were travelling successfully on FR, you might ask yourself (or them) how they managed it... |
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