Anyone else having problems with Ryanair's website? Can't book flights.
Jun 10, 2012, 4:16 am
#1
Original Poster
Join Date: Apr 2002
Posts: 4,130
Anyone else having problems with Ryanair's website? Can't book flights.
I tried to book some flights earlier this week, after the payment screen I didn't get a confirmation (just my itinerary on the right of the screen with a large white blank space to the left).
Same thing just happened (different day, different computer, different browser). This time I also got a weird blank screen halfway through the booking process too (but started again).
Anyone else getting this? Anyway of letting Ryanair know they're failing to take my money (other than calling their expensive customer service numbers or faxing them in Ireland?).
Same thing just happened (different day, different computer, different browser). This time I also got a weird blank screen halfway through the booking process too (but started again).
Anyone else getting this? Anyway of letting Ryanair know they're failing to take my money (other than calling their expensive customer service numbers or faxing them in Ireland?).
Jun 10, 2012, 6:28 am
#2
Join Date: Nov 2010
Location: London
Posts: 1,117
You could try calling them via their head office number in Dublin - +353 1812 1212. From the UK use a call-through service such as Planet Talk Instand which costs 0.5p a minute.
Jun 11, 2012, 9:27 am
#5
Join Date: Jun 2012
Posts: 1
Same thing here. After clicking "Purchase Now", a new window appeared and says that my "session is locked". So I tried and search in the F.A.Q. section in Ryanair website and it says the error occurred due to
1) I have more then 2 browsers that is opened during payment process
2) There is a delay with the bank making payment and I should wait 20 minutes
So I tried to close everything and waited for 20 minutes but still no email or anything. So I try to purchase again but the same thing happen. I have even tried on a different computer but with no result as well.
Anyone in the world manage to book a ticket from Ryanair website?
1) I have more then 2 browsers that is opened during payment process
2) There is a delay with the bank making payment and I should wait 20 minutes
So I tried to close everything and waited for 20 minutes but still no email or anything. So I try to purchase again but the same thing happen. I have even tried on a different computer but with no result as well.
Anyone in the world manage to book a ticket from Ryanair website?
Jun 11, 2012, 10:45 am
#7
Join Date: Dec 2009
Location: MAN
Programs: LH, BA, Hilton
Posts: 1,409
Same thing here. After clicking "Purchase Now", a new window appeared and says that my "session is locked". So I tried and search in the F.A.Q. section in Ryanair website and it says the error occurred due to
1) I have more then 2 browsers that is opened during payment process
2) There is a delay with the bank making payment and I should wait 20 minutes
So I tried to close everything and waited for 20 minutes but still no email or anything. So I try to purchase again but the same thing happen. I have even tried on a different computer but with no result as well.
Anyone in the world manage to book a ticket from Ryanair website?
1) I have more then 2 browsers that is opened during payment process
2) There is a delay with the bank making payment and I should wait 20 minutes
So I tried to close everything and waited for 20 minutes but still no email or anything. So I try to purchase again but the same thing happen. I have even tried on a different computer but with no result as well.
Anyone in the world manage to book a ticket from Ryanair website?
It seems to be a frequent problem though
http://www.ryanair.com/en/questions/...e-payment-page
Jun 11, 2012, 3:21 pm
#8
Original Poster
Join Date: Apr 2002
Posts: 4,130
Thanks for the cache clearing tip, Circumknowitall. Having read a couple of things, only having one browser open, only having one window/tab of that browser open, and having cleared the cache, my booking went through ok.
Having trouble trying to book
Dec 2, 2014, 10:47 am
#11
Join Date: Dec 2014
Posts: 1
I signed up this website specifically to reply to this question. Cause I myself experience this frustration for days.
I knew it's possible to buy tickets from Ryanair because I did it 1 month ago without any trouble.
Then I tried to book a long distant flight at home and it doesn't work. The website kept showing "Contact Info missing" or "Payment Error"
I tried different credit cards, different computers. Nothing works.
Then I went back to use the computer I used 1 month ago and with Mozilla Firefox, still fail. Until I tried Google Chrome, I finally got my tickets. 10 minutes ago!!!Yeah!!!
So the trick is you need to stick to Google Chrome, try on different computers, finally you will get one works. Good luck guys!
I knew it's possible to buy tickets from Ryanair because I did it 1 month ago without any trouble.
Then I tried to book a long distant flight at home and it doesn't work. The website kept showing "Contact Info missing" or "Payment Error"
I tried different credit cards, different computers. Nothing works.
Then I went back to use the computer I used 1 month ago and with Mozilla Firefox, still fail. Until I tried Google Chrome, I finally got my tickets. 10 minutes ago!!!Yeah!!!
So the trick is you need to stick to Google Chrome, try on different computers, finally you will get one works. Good luck guys!
Jan 14, 2015, 3:24 pm
#12
Join Date: Oct 2012
Location: UK
Programs: BA Silver, Marriott Titanium, Accor Plat, IHG Diamond
Posts: 651
I just had the same problem, had to book a flight in emergency (the flight leaves in about 11 hours, and the phone lines are not open right now).
I tried Chrome, Firefox, different computers and different payment cards and th payment still failed.
Finally I tried with Internet explorer with the card that I used first, and logging in to my session on their site, and the payment just went through.
I really don't understand why all of this is even an issue, but I am glad that it got sorted in time.
I tried Chrome, Firefox, different computers and different payment cards and th payment still failed.
Finally I tried with Internet explorer with the card that I used first, and logging in to my session on their site, and the payment just went through.
I really don't understand why all of this is even an issue, but I am glad that it got sorted in time.
