bad service on the ground, normal?

Old Jan 28, 19, 3:00 am
  #1  
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bad service on the ground, normal?

I flew OVB-SVO-AMS last friday on aeroflot in business. I noticed a huge difference between service on the ground, which is almost non-existent, and service in the air.
Was especially surprised at OVB that the girl behind the business class checkin spoke no english at all. Is that normal?

Also lounges at SVO were all terribly overcrowded and not very clean. When compared with the KLM lounges at Schiphol it makes KLM look like a 5 star hotel. Was I just unlucky with the friday evening rush hour at SVO?
wijnands is offline  
Old Jan 28, 19, 6:50 am
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That's normal at Aeroflot. They are great at getting out feet back to the ground, literally and figuratively. Welcome to the club.
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Old Jan 28, 19, 11:28 pm
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Bit of a shame since they do a pretty impressive short haul business class.
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Old Jan 29, 19, 5:09 am
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Originally Posted by wijnands View Post
Was especially surprised at OVB that the girl behind the business class checkin spoke no english at all. Is that normal?
yes i had this case , but as i speak a bit russian i was able to understand

Originally Posted by wijnands View Post
Also lounges at SVO were all terribly overcrowded and not very clean. When compared with the KLM lounges at Schiphol it makes KLM look like a 5 star hotel. Was I just unlucky with the friday evening rush hour at SVO?
depends which lounges and what time of the day , i usually avoid some of them cause catering is the same everywhere (as far as ive noticed) , but couches/seats are better in gallery lounge for instance
fifty_two is offline  

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