FlyerTalk Forums - bad service on the ground, normal?

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bad service on the ground, normal?

I flew OVB-SVO-AMS last friday on aeroflot in business. I noticed a huge difference between service on the ground, which is almost non-existent, and service in the air.
Was especially surprised at OVB that the girl behind the business class checkin spoke no english at all. Is that normal?

Also lounges at SVO were all terribly overcrowded and not very clean. When compared with the KLM lounges at Schiphol it makes KLM look like a 5 star hotel. Was I just unlucky with the friday evening rush hour at SVO?

That's normal at Aeroflot. They are great at getting out feet back to the ground, literally and figuratively. Welcome to the club.

Bit of a shame since they do a pretty impressive short haul business class.

Quote:

Originally Posted by wijnands (Post 30709163)

Was especially surprised at OVB that the girl behind the business class checkin spoke no english at all. Is that normal?

yes i had this case , but as i speak a bit russian i was able to understand

Quote:

Originally Posted by wijnands (Post 30709163)

Also lounges at SVO were all terribly overcrowded and not very clean. When compared with the KLM lounges at Schiphol it makes KLM look like a 5 star hotel. Was I just unlucky with the friday evening rush hour at SVO?

depends which lounges and what time of the day , i usually avoid some of them cause catering is the same everywhere (as far as ive noticed) , but couches/seats are better in gallery lounge for instance