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extremely long wait time to call rewards desk

extremely long wait time to call rewards desk

 
Old Feb 27, 18, 11:57 am
  #1  
Original Poster
 
Join Date: Nov 2007
Location: SFO
Programs: AA lifetime platinum; Hyatt diamond;
Posts: 51
extremely long wait time to call rewards desk

I just called Ritz Carlton rewards desk hoping to redeem for a travel package. Waited 30 minutes before a real person answered the phone! That's crazy!
And it's not rare. The wait time is normally more than 15 minutes based on my experience.
Ritz Carlton is already pretty disappointed. Compared with top brand in Hyatt family, Park Hyatt, Ritz Carlton does not offer complimentary breakfast for top-tier members while PH does. I also got way less room upgrade from R/C. Another weird thing is that Megabonus promotion is intentionally hidden from R/C members, and there's no much promotions for R/C members (I can't recall a single one in last year). The only reason I stayed 10-ish nights at R/C last year is that I got some club lounge access from R/C credit card. Otherwise I don't see much reason I should favor R/C over top-tier brands at other chain.
angelsun is offline  
Old Feb 27, 18, 2:55 pm
  #2  
 
Join Date: Jan 2015
Location: Florida
Programs: Marriott Titanium, Hilton Diamond, DL Gold, UA Silver
Posts: 679
Originally Posted by angelsun View Post
I just called Ritz Carlton rewards desk hoping to redeem for a travel package. Waited 30 minutes before a real person answered the phone! That's crazy!
And it's not rare. The wait time is normally more than 15 minutes based on my experience.
Ritz Carlton is already pretty disappointed. Compared with top brand in Hyatt family, Park Hyatt, Ritz Carlton does not offer complimentary breakfast for top-tier members while PH does. I also got way less room upgrade from R/C. Another weird thing is that Megabonus promotion is intentionally hidden from R/C members, and there's no much promotions for R/C members (I can't recall a single one in last year). The only reason I stayed 10-ish nights at R/C last year is that I got some club lounge access from R/C credit card. Otherwise I don't see much reason I should favor R/C over top-tier brands at other chain.
Ritz has double nights on a paid stay - that's about it for a promotion and only if you are RC Rewards member.
sig05 is offline  
Old Mar 3, 18, 4:22 pm
  #3  
 
Join Date: Sep 2013
Location: IAH
Programs: UA&Mariott Plat Prem.
Posts: 4,036
Reservations took 10 minutes the other day. I was a bit shocked.
TennisNoob is offline  
Old Mar 3, 18, 9:57 pm
  #4  
t1c
 
Join Date: May 2013
Location: DTW
Programs: AMEX, Ritz LT-Plat Prem, Hyatt Plat, SPG Plat, Hilton Diamond, Delta Plat, United Gold, Sixt Plat
Posts: 770
Originally Posted by TennisNoob View Post
Reservations took 10 minutes the other day. I was a bit shocked.
There is a decent influx of SPG users... also the Ritz Team is much smaller than the Marriott team if your calling customer service.
t1c is offline  

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