Refused any refund from Lyft or credit card

Old Dec 3, 22, 7:40 am
Original Poster
Join Date: Jun 2018
Posts: 13
Refused any refund from Lyft or credit card

Got in the car and noticed the driver was different than the photo. Was in a hurry to a doctor so continued the ride. The driver then speeds 80 in a 55 and has to stop for gas on a 15 mile ride. Overall horrible experience and I didn’t feel safe.

Lyft refused to refund the ride since I got from point A to point B. My credit card company also denied a chargeback when I disputed.

Am I being unreasonable? Anything else I can do?
John Wilson is offline  
Old Dec 5, 22, 10:20 am
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
Yes I don't think you were entitled to a refund. You ate the steak and should pay for it. Totally understandable to file a safety complaint and give the driver a low rating. However, if you were uncomfortable with the ride you should have addressed the speed with the driver or gotten out and terminated the ride. I realize that is easier said then done but after the ride is over you have little recourse. If you were overcharged then I would agree that amount back is due.
neo_781 is offline  
Old Dec 9, 22, 1:21 am
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Join Date: Sep 2006
Location: Toledo, OH
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Posts: 15,320
Can’t remember if Lyft charges wait time or not, if they do you should get a credit for the time he wasted getting gas. otherwise not a lot you can do except rate him low and report his unsafe driving. I am surprised Lyft didn’t you a credit of like $5. Ive never had an issue with Lyft drivers but had problems twice with Uber drivers I gave a one star too and stated the reason and both times Uber gave me a $5 credit for a future ride
jamesteroh is offline  

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