How do I contact a human being at Uber customer support?

Old Nov 8, 19, 1:11 am
  #1  
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How do I contact a human being at Uber customer support?

My issue (related to an inaccurate pickup time that wasnt the drivers fault) is not listed in the help reasons and Id like to speak to a person about it. Already got a bounce back from support at Uber dot com.
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Old Nov 11, 19, 10:13 am
  #2  
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Generally, I don't think you can talk to anyone. Just pick another help reason (sometimes the "I had a problem with an animal" works because you can at least put in comments).
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Old Nov 11, 19, 11:48 am
  #3  
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Twitter works really well. You will still be dealing with a bot in the first round, but if you have a narrowly-defined problem and you make a narrowly-defined request, it is useful. I believe that if you don't get anywhere and respond, it makes its way to a human.

E.g., "I was charged $2 extra in wait time because the pickup time was incorrect. It reads 13:11 and was really 13:20. Please refund the $2"
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