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Originally Posted by bman1002
(Post 30907058)
That has not happened to me so far. They may not be of much help, but have you contacted Uber support about this? Would not be surprised if it is some kind of bug.
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I'm only using lyft, but I wonder if they're not actually doing something along these lines already? I've noticed that the average rating for the drivers I'm getting has gone up recently, by a significant margin. Over the last few weeks I've only seen two drivers below a 5.0 and they were both 4.9. Also I seem to be getting rides at the airport faster than other people (though, it's hard to tell if these are uber or lyft passengers).
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Originally Posted by ikwia
(Post 30898073)
I’ve been diamond since the rollout. I definitely get MUCH faster pickups at airports (a stated benefit). I base this on years of experiences as well as a few “side by side comparisons” where I’ve been with people who request at the same time as me. Still no upgraded rides. Unlike another poster, I have found the ride price protection quite valuable. The price locked in for my route ($20.49 iirc) is about $2 more than the lowest I’ve paid in the last year, and very much in line with what is typical. Quite often the price protection is actually triggered, including at least one time where the fare would have been over $45. Do be aware that the price protection does have a cap after which you get only a partial discount. Given I was already a heavy Uber user, these are all nice bonuses. For some people, they may be worth switching from a competitor, especially for the faster airport pickups and price protection. The accumulation of Uber cash doesn’t hurt, either. |
I’m well on my way to earning 25,000 points in the 6 month period - and have gotten maybe 2 upgrades. Wish they had some kind of secret level above Diamond - with actual upgrades - but I realize their margins are low. |
Originally Posted by platbrownguy
(Post 30963058)
I am diamond and have had a similar experience. No upgrades at all, but the platinum-level perks of priority airport pickup and price protection have been useful. The price protection is nice because it actually works for a several-block radius around the home and destination address. I frequently save $7 or $8 per trip. But "UberX Diamond" seems to get me the same sorts of drivers I had before, so I'm not seeing any benefit of diamond over platinum. Maybe I should use the "phone support" benefit to complain about the lack of upgrades...
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Status means nothing when it comes to customer support. You're simply "helped" first by an incompetent offshore agent who is probably paid/rated on numbers of closed tickets and not how well they solve problems.
I'm a Platinum, and I had a promo on Uber Eats that did not apply to any restaurants at all in the Uber Eats app. I sent them a question on Twitter, and I got an offshore agent that answered in broken English that "Your promo was applied correctly, and you did not pay for the delivery fee" Well of course I didn't pay for a delivery fee! I didn't place the order because the promo wasn't working! Told them on Twitter thanks for nothing, and I will no longer use Uber Eats in the future because I'm not confident that they'd be able to help if something went wrong with an order. |
I wonder if they can see your status when you interact via Twitter? Never had this problem interacting with Uber via in their in app chat feature. |
I don't think they do, although it's not like it matters. The extent of Uber's twitter interactions are to apologize, and "thank you for your patience, please work with our email team."
So, the Twitter team actually does nothing of value besides handing your issue off to an offshore agent who will give you a BS or canned response just to close the ticket. |
I’ve had five issues with Uber over the last six months. None were simply closed with BS responses. Each resolved satisfactorily with minimal hassle. Diamond status probably helped which is why I questioned the use of Twitter vs in app chat. YMMV. |
Uber's customer support has always been YMMV :D
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Originally Posted by diburning
(Post 31240662)
Uber's customer support has always been YMMV :D
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Originally Posted by Points Scrounger
(Post 31241757)
Indeed - the number of agents one must deal with until they can actually resolve the issue can differ.
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Back to square one it seems
I had until yesterday to bank 500 points in past six months to keep gold status. I was at $460 spending as of last night, needing $40 more for both a $5 credit and renewing gold. Unfortunately, it seems that while I still can get the $5 with $40 more in spending, which is fine via Amex credits, the gold status is now off the table. I show that I need the full $500 in the next 6 months for that. Moreover, with blue status I now have a chance to earn a measly 5% off rides after I complete 6. Yesterday, I was traveling at 50% off.
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Originally Posted by Points Scrounger
(Post 31382102)
gold status is now off the table.
Peace in the Middle East would be easier than getting Uber to grant an exception. |
Not only are the people you contact not empowered to grant the exception you're looking for, they're outsourced and don't seem to care about anything. I wouldn't be surprised if they're paid by the number of closed tickets (or some efficiency metric) and not by quality of resolution.
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