Uber Select - outrageous rip off
 

Why did you choose select over X? (Just curious, in no way excusing anything)

Did they not deliver what they promised with Uber Select?

The picture even shows you the type of car. Why do they have to speak English? Why are you outraged?

The OP's experiences are reminding me of "Everything Happens To Aaron."

OP chose Select and knew the rate and the vehicle. Drivers do not need to be English-speaking.

Not sure what the outrage is about other than spending $75 for something he could have had for $35 had OP simply pressed another button.

I never understand why people choose Select when basically the same service is available for cheaper as X

???
"Select" vs "X" refers to the car type. I don' think I've ever seen any marketing that suggests it also refers to the "service" or type of driver.
I think Uber's "premium" service is called "Black" (tho the marketing names do vary by market).

Even in NYC the Taxi and Limousine Commission no longer requires you to speak English to get a TLC license that you need for rideshare as well as Taxi's/Limos since 2016.

Then you've gotten very lucky. Those vehicles are usually in the Uber Black category, and they're unusual for Black in my experience (more typically higher-end SUVs or Lincoln MKZ).

Also, what on earth are "higher society types of conversation"? Were you distressed that your Uber driver didn't have an opinion on the most interesting pieces in Sotheby's upcoming auction of Regency silver?

Uber never had a good definition of "Premium," or at least it was diluted years ago. In fact, over 4 years ago, I ordered a Black for a special occasion, and 4 of us could barely squeeze in an older small-ish MBZ. But my sometimes-humble self just reverted to the usual X, and now mostly Pool, and sometimes even Express Pool. You'd sometimes be amazed at the level of stimulating advanced chats I've had with some of the lowly Express Pool drivers. It is almost as if I'm being picked up in the hills in a town car instead of in the flats in a Prius.

But you know, Everything Happens To Aaron. Good thing that's not my name.

I drive on a freeway everyday by the airport into the city. Traffic is crazy and people are all on cell phones and distracted. I pass uber cars where there are two people crammed in the back of a Nissan Versa or Kia Rio while the driver is trying to get Waze to tell him which way to go. Sudden lane changes, semis squealing brakes, etc.

Most standard Uber/Lyfts around here are tiny cars. I wouldn't have much of a problem in city traffic, but I am willing to pay more to ride in a nicer and usually more substantial car on the interstate.

As much as someone tries to convince you that small cars are safer, the rules of physics still apply. If the back of your head is 3 inches from the rear window of a tiny hatch back, a rear end accident will not end well.

Your mileage may vary, but that is why I choose Select. I am not looking for the cheapest at the expense of my health.

That would be about 10 MPH around here, on average, if you're talking about commute times.

If you want "premium", you're better off booking thru some company other than Uber. Groundlink always has discounts, not my favorite but is consistent.

Or booking Uber Black, which is the service that's designed to be comparable to typical black car services.

Supposed to be, but not reliably so, at least in my sample size of 1.

I've found it to be pretty darn similar, using many of the same car service companies, as the companies that Groundlink uses. Not quite comparable to the very top tier of car services (i.e. the folks that charge $200 for Manhattan to JFK).

Just cancel the ride until you see the vehicle type you want to pay for, and rebook again.

Kind of like HUCA in Uber speak.

Yes, but he still wouldn't know if the driver is capable of the "higher types of conversation" he seems to expect...

I think your expectations are way high. UBER classify XL certain high end cars that meet their criteria. That same car can also function in X, poo, and express poo (driver terms for the service) as well if the driver choose too. The driver qualifies for UBER based on its background check. The requirement for English speaking and "high end" conversation is not mandatory to become an UBER driver. Drivers can certainly do their best to try and please the rider in order to perhaps get a nice tip. In the end, you are booking a ride to take you from A to B, the UBER app shows you the car and driver that will be picking you up, you have the option to cancel and get another one at no cost if done timely, just like the driver can have the option to cancel once he sees you stumbling out of a bar and he does not want to risk dealing with a rider might puke on his car. XL is geared towards higher end market that might want an exclusive high end service. The bus/taxi/shuttle driver does not to be conversationalist in order to get and do the job, however it does help to impress the passenger and perhaps get a tip.

If you felt disappointed on the car, you could have canceled, if you felt the driver should have been perhaps a bit more attentive, you should send a complaint to UBER detailing what happened, however, even if you do so, UBER will not advise the driver on what happened, all he will get is a "professionalism" notification saying that a rider was not too happy with him, but no further detail regarding the incident. Feedback is key, and UBER lacks a bit of it. I do agree with you that an XL driver should be a bit more attentive as passengers are paying a higher fare for the "experience". I myself have seen several cars that I'm surprised are being used by drivers, in particular a Tesla in ORD, and a late model corvette as well. As a driver, the XL ride will pay more, but at the same time there are not that many XL requests as opposed to X. You do not make money while the car is parked waiting for pick up request, hence while I might qualify for XL, I'll take X and offer the same service and attention to the rider.

You mean select, right? Since XL is just "X, but but big." Seats up to 6 pax.

Correct.

Blacklane?

I got a Select this weekend that was a top-trim black-on-black leather Toyota Camry. Is a Camry really a Select car? I guess because of the trim level. I'm not complaining. It was only $10 more than X, I got home safe, it was a REALLY nice Camry, and I'm not looking for highbrow conversation from my driver (;)).

I get upgraded to Select every so often and it's always been a lux marque, even if low-end within that marque. I suppose a top-trim Camry might be just as comfortable (or perhaps more so) than others.

In any case, I find Uber Support pretty responsive to customer feedback.

I got the opposite. I booked an Uber Express Pool from my house near Campbell CA to Berkley for $36 and got a Mercedes CLK all to myself as well as a BMW 1 series to a local destination. Amtrak or BART would have costed more go figure with Uber to and.from Amtrak and BART to my destination . On the return I got a standard car with one drop-off in Redwood City also for $36. Of course I tipped.