Uber account has been hacked
Jan 15, 2018, 6:09 pm
#1
Original Poster
Join Date: Jun 2001
Location: Houston, TX
Posts: 4,329
Uber account has been hacked
Does anyone have a way to contact Uber? I got an email saying
I did not make any change and I am stuck in an endless loop with them saying I need to communicate with my confirmed email. I am trying to report that my account has been hacked and my email has been changed.
The following information on your Uber account has recently been updated:• emailIf you did not make this change or need assistance, please visit
Jan 15, 2018, 6:52 pm
#2
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,026
Their Twitter support is much better than their email support. Suggest you Tweet them @uber_Support
Jan 16, 2018, 7:49 pm
#4
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,852
Does anyone have a way to contact Uber? I got an email saying
I did not make any change and I am stuck in an endless loop with them saying I need to communicate with my confirmed email. I am trying to report that my account has been hacked and my email has been changed.
I did not make any change and I am stuck in an endless loop with them saying I need to communicate with my confirmed email. I am trying to report that my account has been hacked and my email has been changed.
Jan 21, 2018, 9:50 pm
#5
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
Because they're outsourced to the Philippines. (I'm not saying that a nation full of people are ignorant, I'm saying that the contracted company hires people who are ill-equipped to handle customer support because the agents aren't fluent in English)
The social media team is US based. They're quite limited in what they can do, but they may be able to direct your concerns to someone in the Philippines who may be able to understand your problem.
The social media team is US based. They're quite limited in what they can do, but they may be able to direct your concerns to someone in the Philippines who may be able to understand your problem.
Jan 21, 2018, 10:20 pm
#6
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,852
Because they're outsourced to the Philippines. (I'm not saying that a nation full of people are ignorant, I'm saying that the contracted company hires people who are ill-equipped to handle customer support because the agents aren't fluent in English)
The social media team is US based. They're quite limited in what they can do, but they may be able to direct your concerns to someone in the Philippines who may be able to understand your problem.
The social media team is US based. They're quite limited in what they can do, but they may be able to direct your concerns to someone in the Philippines who may be able to understand your problem.
Jan 22, 2018, 7:43 am
#7
Original Poster
Join Date: Jun 2001
Location: Houston, TX
Posts: 4,329
I am still not sure that everything is fixed but reaching out to the Twitter team at least got me out of the endless loop. When I log into my account all my previous ride history is missing. I tried using Uber on Friday night and it wouldn't take any of my stored credit cards When I reached out to Uber they said that my account had been flagged because my cards are associated with a duplicate account. It appears they can't figure out who I am in their system. Ended up using Lyft so I could get home rather than Uber.
Jan 23, 2018, 9:45 am
#8
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640