Passenger Rating Dinged for Not Tipping by the time Uber Drive rates you
I've gotten dinged twice in the last week now that I keep a closer eye on my rating since it is now prominently displayed. Just for background -- i'm 100% no problems on my trips -- waiting for them on-time, nonchalant talk etc, no detours, etc etc. Once i get to my destination, I typically do certain things etc and will rate AND tip the uber driver later in the day. I've now noticed that my ratings have gone down twice when I did this. Do the uber drivers presume I wasnt going to tip them? Now do I need to be proactive and tip them immediately once i get to my destination (which is just ridiculous)?
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Originally Posted by novaguy30
(Post 28936327)
I've gotten dinged twice in the last week now that I keep a closer eye on my rating since it is now prominently displayed. Just for background -- i'm 100% no problems on my trips -- waiting for them on-time, nonchalant talk etc, no detours, etc etc. Once i get to my destination, I typically do certain things etc and will rate AND tip the uber driver later in the day. I've now noticed that my ratings have gone down twice when I did this. Do the uber drivers presume I wasnt going to tip them? Now do I need to be proactive and tip them immediately once i get to my destination (which is just ridiculous)?
Possibly another case of 5 for 5. If you don't bribe them in cash, they resort to petty things like this. |
Originally Posted by kb9522
(Post 28937171)
No. They don't know if you tipped or not, or how much if you did.
Possibly another case of 5 for 5. If you don't bribe them in cash, they resort to petty things like this. As for the OP, feeling compelled to tip is rewarding this bad behavior. I'd rather see my rating drop into the 3s than be extorted into tipping because of nonsense like this. If riders push back, Uber will react. Uber drivers should only be able to rate a rider within 2 minutes of the ride ending. |
As I understand it, they must rate the outgoing passenger before they're allowed to accept the next fare.
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If true, they're still allowed to go back in and change the rating as much as a week later, which defeats the purpose of that requirement.
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Originally Posted by joe_miami
(Post 29018059)
They obviously know if you tipped. There's a clear pattern of sub-5 ratings for people who don't immediately tip when the ride is over.
As for the OP, feeling compelled to tip is rewarding this bad behavior. I'd rather see my rating drop into the 3s than be extorted into tipping because of nonsense like this. If riders push back, Uber will react. Uber drivers should only be able to rate a rider within 2 minutes of the ride ending. Just going to poke some holes in your theory, as you aren't providing any evidence to back what you are saying. I take 80+ uber rides a month and almost never get matched with the same driver. So what are the odds that: A) Each driver reviews all the routes that were tipped, takes the time to search through the numerous rides they got that day, find all the routes that didn't tip, then change the rating for the passenger. B) That a majority of drivers do the above mentioned since the odds of getting the same passenger in a big city are slim. In no way are you being extorted to tip. That is a baseless and ridiculous claim. Feeling compelled to tip may come from great service (especially compared to that of taking a taxi which is much more expensive and typically a much worse experience) or the fact that Uber does not charge enough for their rides in some markets in order to prevent other ride share services like Lyft to take over that market.. This is where the riders win and the drivers lose. If drivers start to leave in masses then the riders will eventually lose. So by tipping, perhaps you do it in order for the service to sustain itself or you don't want to be left with people who are the bottom of the barrel drivers that perhaps can't keep any other type of job. |
Originally Posted by joe_miami
(Post 29018932)
If true, they're still allowed to go back in and change the rating as much as a week later, which defeats the purpose of that requirement.
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Originally Posted by Astrophsx
(Post 29019879)
This is based off of what, your opinion? As far as I've read through the information put out by Uber through the media, drivers can see which routes they were tipped on... not which riders.
Just going to poke some holes in your theory, as you aren't providing any evidence to back what you are saying. I take 80+ uber rides a month and almost never get matched with the same driver. So what are the odds that: A) Each driver reviews all the routes that were tipped, takes the time to search through the numerous rides they got that day, find all the routes that didn't tip, then change the rating for the passenger. B) That a majority of drivers do the above mentioned since the odds of getting the same passenger in a big city are slim. In no way are you being extorted to tip. That is a baseless and ridiculous claim. Feeling compelled to tip may come from great service (especially compared to that of taking a taxi which is much more expensive and typically a much worse experience) or the fact that Uber does not charge enough for their rides in some markets in order to prevent other ride share services like Lyft to take over that market.. This is where the riders win and the drivers lose. If drivers start to leave in masses then the riders will eventually lose. So by tipping, perhaps you do it in order for the service to sustain itself or you don't want to be left with people who are the bottom of the barrel drivers that perhaps can't keep any other type of job. |
Originally Posted by alanslegal
(Post 29020099)
As a driver, I read about this a few weeks ago (here on FT) that you can go back and re-rate a rider (never ever knew such a thing existed before hand or even if its true as I have never even thought about re-rating anyone) .... but why would any driver do so anyway? By the time they log in, do what they need to rightly or wrongly and waste a few minutes of their life that they won't get back, or a few minutes that could have picked up their next ride .... then it sounds pretty silly use of time imo.
I got overcharged by over 100% on the only Uber ride I've taken in the past 5 weeks, by a driver who seems to run scams on airport runs. I reported it to Uber, and less than an hour later, my Uber rating had dropped by almost a quarter of a point. That wasn't a coincidence. The driver obviously went back in and gave me 1 star. |
Originally Posted by joe_miami
(Post 29021278)
Let me guess: Uber driver?
The information you are giving is baseless, uninformed, and just plain wrong. How many rides have you taken to where your score dropped 1/4 of a point from one rating? |
Originally Posted by Astrophsx
(Post 29021653)
No, I am a rider.
The information you are giving is baseless, uninformed, and just plain wrong. How many rides have you taken to where your score dropped 1/4 of a point from one rating? Drivers can change ratings well after the fact. Basic fact, as admitted by an Uber driver here earlier today. You might take "80+ Uber rides per month," but not everyone does. For people who use Uber a couple times per month, one 1-star rating from a scammer driver does a lot of damage. |
Originally Posted by joe_miami
(Post 29021681)
LOL. Nothing I have posted is the least bit "baseless, uninformed, [or] just plain wrong."
Drivers can change ratings well after the fact. Basic fact, as admitted by an Uber driver here earlier today. You might take "80+ Uber rides per month," but not everyone does. For people who use Uber a couple times per month, one 1-star rating from a scammer driver does a lot of damage. I will point out your baseless and uninformed comments.
Originally Posted by joe_miami
(Post 29018059)
They obviously know if you tipped. There's a clear pattern of sub-5 ratings for people who don't immediately tip when the ride is over.
As for the OP, feeling compelled to tip is rewarding this bad behavior. I'd rather see my rating drop into the 3s than be extorted into tipping because of nonsense like this. If riders push back, Uber will react. Uber drivers should only be able to rate a rider within 2 minutes of the ride ending. There is also no clear pattern of sub-5 star ratings for people who don't tip.
Originally Posted by joe_miami
(Post 29021283)
I already explained why drivers do it, in this thread or another one: As retaliation for not tipping or retaliation for reporting any type of scam.
I got overcharged by over 100% on the only Uber ride I've taken in the past 5 weeks, by a driver who seems to run scams on airport runs. I reported it to Uber, and less than an hour later, my Uber rating had dropped by almost a quarter of a point. That wasn't a coincidence. The driver obviously went back in and gave me 1 star. So now you are including changing the score after being reported. You base this off of one anecdotal experience. |
Originally Posted by Astrophsx
(Post 29021780)
Does a lot of damage? LOL First, it indicates how infrequently you use the service. Second, what damage does having a score go down .25 do? If you are hardly using Uber please tell me what noticeable effect it will have to you as a rider?
There is also no clear pattern of sub-5 star ratings for people who don't tip. So now you are including changing the score after being reported. You base this off of one anecdotal experience. |
Originally Posted by joe_miami
(Post 29021844)
Yes, "does a lot of damage." The 4.7 threshold seems to be something of a magic number for Uber, so having one's score tank from 4.9 to 4.7 because of a scammer is damaging.
Originally Posted by joe_miami
(Post 29021844)
And? Are we supposed to pretend that this is some super-tough task?
It is an uninformed comment as you seem to think having a 4.7 passenger rating has a negative impact on a rider and that a majority of Uber drivers do this. I'm sure there a few odd people that might be grumpy old men who have nothing but time to waste to worry about giving ratings on Uber.
Originally Posted by joe_miami
(Post 29021844)
Yes, there is. The internet is chock full of reports of people reporting their Uber ratings dropped after tipping was implemented.
It might be a different story if you said the internet was "chalk full" of drivers recently posting that at the end of the day they sit down for 30 minutes and re-score every route who didn't tip a 1 star. |
Man, for someone who claims not to be an Uber driver, you sure are passionate about defending the worst of Uber.
I guess we’re supposed to believe Uber ratings are meaningless, despite countless reports of people canceling on drivers lower than 4.7 and vice versa, just because you say so. |
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