Clueless? Airport surcharge not disclosed in estimate

Old May 21, 17, 1:57 pm
  #1  
Original Poster
 
Join Date: Dec 2009
Posts: 20
Clueless? Airport surcharge not disclosed in estimate

Looking for experienced Uber riders to comment.

I took an Uber from SFO (Termimal 3) to downtown San Francisco yesterday.

The estimate (clearly from SFO) was a bit under $26.
The trip was "routine" and swift (traffic smooth, no delays, 70+ MPH highway driving).
The charge was $33.51.
The breakdown -
Subtotal $27.96
Booking Fee (?) $ 1.75
SFO Airport Surcharge (?) $ 3.80

I was surprised the Surcharge was not included in the estimate.

Looking at the Uber website <https://www.uber.com/fare-estimate/> now
From: SFO Airport Terminal 2 - Lower Level, San Mateo County, CA
To: My home address in San Francisco, CA
uberX THE LOW-COST UBER

Base Fare $2.00
+Per Minute$0.22
+Per Mile$1.15
Booking Fee $1.75
Minimum Fare $6.75
Cancellation Fee $5.00
The rider fare will be the price presented before the trip or based on the rates above and other applicable surcharges and adjustments.

Sooooooo,
Why do they not disclose the Surcharge *before* asking for the ride?
Rich999 is offline  
Old May 22, 17, 7:42 am
  #2  
 
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
Originally Posted by Rich999 View Post
Looking for experienced Uber riders to comment.

I took an Uber from SFO (Termimal 3) to downtown San Francisco yesterday.

The estimate (clearly from SFO) was a bit under $26.
The trip was "routine" and swift (traffic smooth, no delays, 70+ MPH highway driving).
The charge was $33.51.
The breakdown -
Subtotal $27.96
Booking Fee (?) $ 1.75
SFO Airport Surcharge (?) $ 3.80

I was surprised the Surcharge was not included in the estimate.

Looking at the Uber website <https://www.uber.com/fare-estimate/> now
From: SFO Airport Terminal 2 - Lower Level, San Mateo County, CA
To: My home address in San Francisco, CA
uberX THE LOW-COST UBER

Base Fare $2.00
+Per Minute$0.22
+Per Mile$1.15
Booking Fee $1.75
Minimum Fare $6.75
Cancellation Fee $5.00
The rider fare will be the price presented before the trip or based on the rates above and other applicable surcharges and adjustments.

Sooooooo,
Why do they not disclose the Surcharge *before* asking for the ride?
Message Uber about this. You'll likely be given the runaround, but after a few (3+) emails, you are likely to get a credit tossed your way as their version of "customer service."
Miami305 is offline  
Old May 24, 17, 6:43 am
  #3  
 
Join Date: Oct 2007
Posts: 192
Thanks for the heads-up. Are their any other airports out there that are known to add Uber surcharges? I travel a bit and haven't paid much attention to the fare breakdown until now. Wondering if I've been charged at SFO and elsewhere too.

-db
dburns is offline  
Old May 25, 17, 6:07 am
  #4  
 
Join Date: May 2017
Location: Atlanta
Programs: Uber, Lyft, Skymiles, Thanksagain, Hertz Gold Presidents Club
Posts: 54
Originally Posted by dburns View Post
Thanks for the heads-up. Are their any other airports out there that are known to add Uber surcharges? I travel a bit and haven't paid much attention to the fare breakdown until now. Wondering if I've been charged at SFO and elsewhere too.

-db
Almost every airport (certainly every major one) charges a surcharge. So one point for you and one point against you.

Point 1: It seems really odd that the SFO fee was NOT included in the estimate. It's possible that there are different rules in SFO but here in the ATL it IS included.

Point 2: The website simply tells you the rates. If your route take you through an unexpected toll it will added to your final total and will NOT be inside of your estimate.

Points aside the SFO surcharge is a known toll and seems odd that it was left out.
john2g1 is offline  
Old May 25, 17, 12:05 pm
  #5  
 
Join Date: Aug 2011
Programs: AA EXP, Amex Plt, AA AC
Posts: 169
At DFW you get charged the toll fee afterwards. This should also be in the estimate since it knows where you live if you are going to have to take the toll road.
50ae is offline  

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