Uber Fare Pricing estimate was 50% different
#1
Uber Fare Pricing estimate was 50% different
This may sound petty but I had a recent trip where the UberX rate quoted was $9 but when at the destination the fare came to $13. I know it is only $4 but that is almost a 50% difference. I contacted them and got a canned response. There was no heavy traffic, no extra stops and I entered the accurate destination. Anyone else have this happen to them?
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When you select your vehicle option, the price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride. These fares are calculated dynamically, based on your pickup and drop off locations. Please note that your upfront fare price will include any higher rates that come into effect when demand is high.
I can confirm that you were correctly charged the amount shown when the ride was requested, so you should be all set.
Thanks for taking the time to share your feedback and feel free to reach out any time in the future.
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***
When you select your vehicle option, the price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride. These fares are calculated dynamically, based on your pickup and drop off locations. Please note that your upfront fare price will include any higher rates that come into effect when demand is high.
I can confirm that you were correctly charged the amount shown when the ride was requested, so you should be all set.
Thanks for taking the time to share your feedback and feel free to reach out any time in the future.
***
#2
Suspended
Join Date: Aug 2010
Location: DCA
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Posts: 50,262
I guess it's a he said / she said.
The quoted fare is the final fare and has nothing to do with the traffic or anything other than a change in the destination or stops which you add to the route.
This comes down to a factual dispute between what you say the quoted fare was at the time you selected the ride and what Uber says it was.
You could respond again saying that and see where it gets you or you could dispute $4 of the charge, but some people find that their Uber accounts are locked out when that happens.
The quoted fare is the final fare and has nothing to do with the traffic or anything other than a change in the destination or stops which you add to the route.
This comes down to a factual dispute between what you say the quoted fare was at the time you selected the ride and what Uber says it was.
You could respond again saying that and see where it gets you or you could dispute $4 of the charge, but some people find that their Uber accounts are locked out when that happens.
#4
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
This may sound petty but I had a recent trip where the UberX rate quoted was $9 but when at the destination the fare came to $13. I know it is only $4 but that is almost a 50% difference. I contacted them and got a canned response. There was no heavy traffic, no extra stops and I entered the accurate destination. Anyone else have this happen to them?
***
When you select your vehicle option, the price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride. These fares are calculated dynamically, based on your pickup and drop off locations. Please note that your upfront fare price will include any higher rates that come into effect when demand is high.
I can confirm that you were correctly charged the amount shown when the ride was requested, so you should be all set.
Thanks for taking the time to share your feedback and feel free to reach out any time in the future.
***
***
When you select your vehicle option, the price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride. These fares are calculated dynamically, based on your pickup and drop off locations. Please note that your upfront fare price will include any higher rates that come into effect when demand is high.
I can confirm that you were correctly charged the amount shown when the ride was requested, so you should be all set.
Thanks for taking the time to share your feedback and feel free to reach out any time in the future.
***
In your case, it sounds like Uber's algorithm screwed up, and when it underestimates, it automatically is set to charge you more so that Uber does not eat the extra cost. Keep responding to Uber's bots until you get a real person. It may take multiple (5+) messages to get there.
#5
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,421
This may sound petty but I had a recent trip where the UberX rate quoted was $9 but when at the destination the fare came to $13. I know it is only $4 but that is almost a 50% difference. I contacted them and got a canned response. There was no heavy traffic, no extra stops and I entered the accurate destination. Anyone else have this happen to them?
***
When you select your vehicle option, the price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride. These fares are calculated dynamically, based on your pickup and drop off locations. Please note that your upfront fare price will include any higher rates that come into effect when demand is high.
I can confirm that you were correctly charged the amount shown when the ride was requested, so you should be all set.
Thanks for taking the time to share your feedback and feel free to reach out any time in the future.
***
***
When you select your vehicle option, the price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride. These fares are calculated dynamically, based on your pickup and drop off locations. Please note that your upfront fare price will include any higher rates that come into effect when demand is high.
I can confirm that you were correctly charged the amount shown when the ride was requested, so you should be all set.
Thanks for taking the time to share your feedback and feel free to reach out any time in the future.
***
#6
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,638
Lyft has done this to me too. With up-front pricing, and nothing in the T&C that says that they would charge us more, I have made it a habit of taking a screenshot just before I hit request so that if it does end up being higher, I'd have some sort of evidence when I contact them.
Lyft skims the difference too. I had a driver accidentally end a ride in the middle of the trip while trying to switch apps to show me something (the driver happened to be a friend of a friend). We both contacted Lyft to make sure that he was paid correctly (I was charged the full amount while he was only paid up to the point of ending the ride) Surprise surprise, Lyft sent both of us canned responses. I left him a generous tip anyway to make up for it, so all is well.
Lyft may not be in the media like Uber is for pulling underhanded tactics, but they do pretty much the same things although Lyft is still slightly better.
Lyft skims the difference too. I had a driver accidentally end a ride in the middle of the trip while trying to switch apps to show me something (the driver happened to be a friend of a friend). We both contacted Lyft to make sure that he was paid correctly (I was charged the full amount while he was only paid up to the point of ending the ride) Surprise surprise, Lyft sent both of us canned responses. I left him a generous tip anyway to make up for it, so all is well.
Lyft may not be in the media like Uber is for pulling underhanded tactics, but they do pretty much the same things although Lyft is still slightly better.
#7
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
However, with that said, drivers who I know that work for both platforms indicate that Lyft's driver support is 100% as bad as Uber's is when it comes to finding ways to gouge drivers.
#8
Join Date: May 2017
Location: Atlanta
Programs: Uber, Lyft, Skymiles, Thanksagain, Hertz Gold Presidents Club
Posts: 54
Respectfully disagree with what I highlighted in your message above. This is the message Lyft wants the public to believe, and their PR department has been very good about pouncing on Uber's mistakes. Also, Uber is run by a complete moron and Lyft isn't.
However, with that said, drivers who I know that work for both platforms indicate that Lyft's driver support is 100% as bad as Uber's is when it comes to finding ways to gouge drivers.
However, with that said, drivers who I know that work for both platforms indicate that Lyft's driver support is 100% as bad as Uber's is when it comes to finding ways to gouge drivers.
*Spoiler alert* No tip is included
As a rider... Both apps are about the same... No wait Uber now hides how much of a supply/demand premium you're paying (surge aka prime time). Lyft on the other hand currently tells you your premium making Lyft slightly better.
#9
Join Date: May 2017
Location: Atlanta
Programs: Uber, Lyft, Skymiles, Thanksagain, Hertz Gold Presidents Club
Posts: 54
This may sound petty but I had a recent trip where the UberX rate quoted was $9 but when at the destination the fare came to $13. I know it is only $4 but that is almost a 50% difference. I contacted them and got a canned response. There was no heavy traffic, no extra stops and I entered the accurate destination. Anyone else have this happen to them?
***
When you select your vehicle option, the price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride. These fares are calculated dynamically, based on your pickup and drop off locations. Please note that your upfront fare price will include any higher rates that come into effect when demand is high.
I can confirm that you were correctly charged the amount shown when the ride was requested, so you should be all set.
Thanks for taking the time to share your feedback and feel free to reach out any time in the future.
***
***
When you select your vehicle option, the price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride. These fares are calculated dynamically, based on your pickup and drop off locations. Please note that your upfront fare price will include any higher rates that come into effect when demand is high.
I can confirm that you were correctly charged the amount shown when the ride was requested, so you should be all set.
Thanks for taking the time to share your feedback and feel free to reach out any time in the future.
***
As a driver I have had two things happen that COULD increase you total (that said $4 is a lot considering).
Situation 1: I was in a bad cell phone spot and the app didn't end the trip until later making it appear as though the final destination was further away.
Situation 2: I forgot to end the trip until later making it appear as though the final destination was further away.
If you check the receipt for your trip it should show your start and end. The receipt comes with a map that shows your trip start and stop locations. If the route doesn't match real life then you have found the problem.
#10
So a lot of the posters neither answered you question OR gave relevant feedback.
As a driver I have had two things happen that COULD increase you total (that said $4 is a lot considering).
Situation 1: I was in a bad cell phone spot and the app didn't end the trip until later making it appear as though the final destination was further away.
Situation 2: I forgot to end the trip until later making it appear as though the final destination was further away.
If you check the receipt for your trip it should show your start and end. The receipt comes with a map that shows your trip start and stop locations. If the route doesn't match real life then you have found the problem.
As a driver I have had two things happen that COULD increase you total (that said $4 is a lot considering).
Situation 1: I was in a bad cell phone spot and the app didn't end the trip until later making it appear as though the final destination was further away.
Situation 2: I forgot to end the trip until later making it appear as though the final destination was further away.
If you check the receipt for your trip it should show your start and end. The receipt comes with a map that shows your trip start and stop locations. If the route doesn't match real life then you have found the problem.
Last edited by prncess674; May 25, 2017 at 7:34 am Reason: misspoke
#11
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
So a lot of the posters neither answered you question OR gave relevant feedback.
As a driver I have had two things happen that COULD increase you total (that said $4 is a lot considering).
Situation 1: I was in a bad cell phone spot and the app didn't end the trip until later making it appear as though the final destination was further away.
Situation 2: I forgot to end the trip until later making it appear as though the final destination was further away.
If you check the receipt for your trip it should show your start and end. The receipt comes with a map that shows your trip start and stop locations. If the route doesn't match real life then you have found the problem.
As a driver I have had two things happen that COULD increase you total (that said $4 is a lot considering).
Situation 1: I was in a bad cell phone spot and the app didn't end the trip until later making it appear as though the final destination was further away.
Situation 2: I forgot to end the trip until later making it appear as though the final destination was further away.
If you check the receipt for your trip it should show your start and end. The receipt comes with a map that shows your trip start and stop locations. If the route doesn't match real life then you have found the problem.
#12
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
This has happened to me on a number of occasions and I've always been able to get the additional money (above the "up-front pricing" quote) returned by Uber.
I use the "I want a refund" option associated with the particular trip, explain that I was offered a fixed price fare of ____ and that my final charge was ____. I identify the exact pick-up and drop-off locations and then tell them that "fixed price means fixed price" and any route, traffic, or weather deviations is not relevant to the meaning of a fixed price.
It's sometimes taken a few follow-ups but I've been reimbursed each time for the excess charge.
I use the "I want a refund" option associated with the particular trip, explain that I was offered a fixed price fare of ____ and that my final charge was ____. I identify the exact pick-up and drop-off locations and then tell them that "fixed price means fixed price" and any route, traffic, or weather deviations is not relevant to the meaning of a fixed price.
It's sometimes taken a few follow-ups but I've been reimbursed each time for the excess charge.