May 25, 2017, 2:47 pm
Last edit by: KENNECTED
Understanding your rating
Ratings allow us to ensure a great experience with Uber for both riders and drivers. Just like you rate drivers, drivers can rate riders on a scale of 1-5 stars after each trip.
How your rating is calculated
Your rating is an average of the ratings you’ve received from drivers, and is measured out of 5 stars. Ratings are anonymous, so neither you nor your driver will ever see an individual rating you’ve received.
Very few people have a perfect rating, so don’t despair if your average isn’t 5.0. Things that seem small to you can matter to your driver - it’s easy to accidentally slam a door if you’re not thinking about it. Knowing a little more about the things that affect a driver’s happiness can help you be a 5-star rider.
Short wait times.
Drivers love when riders are ready to go when they arrive at the pickup location. That includes making sure the location you entered is actually where you’ll be.
Courtesy.
Simple but true - it’s important that riders treat drivers and their cars the way they’d expect to be treated themselves. A positive attitude and considerate use of the car go a long way. That slice of pizza can wait.
Safety.
Drivers want to make sure everyone in their car is safe. Drivers shouldn’t be encouraged to break any laws. For example, every rider in the car should have their own seatbelt.
Why your rating matters
Ratings foster mutual respect between riders and drivers. This strengthens our community and helps everyone get the most from Uber. Just as you expect drivers to treat you with respect, drivers hope to feel the same acknowledgement from riders. A high rating is about more than bragging rights among your friends; it’s a sign that people enjoyed their time with you. Keep up the good work!
Ratings allow us to ensure a great experience with Uber for both riders and drivers. Just like you rate drivers, drivers can rate riders on a scale of 1-5 stars after each trip.
How your rating is calculated
Your rating is an average of the ratings you’ve received from drivers, and is measured out of 5 stars. Ratings are anonymous, so neither you nor your driver will ever see an individual rating you’ve received.
Very few people have a perfect rating, so don’t despair if your average isn’t 5.0. Things that seem small to you can matter to your driver - it’s easy to accidentally slam a door if you’re not thinking about it. Knowing a little more about the things that affect a driver’s happiness can help you be a 5-star rider.
Short wait times.
Drivers love when riders are ready to go when they arrive at the pickup location. That includes making sure the location you entered is actually where you’ll be.
Courtesy.
Simple but true - it’s important that riders treat drivers and their cars the way they’d expect to be treated themselves. A positive attitude and considerate use of the car go a long way. That slice of pizza can wait.
Safety.
Drivers want to make sure everyone in their car is safe. Drivers shouldn’t be encouraged to break any laws. For example, every rider in the car should have their own seatbelt.
Why your rating matters
Ratings foster mutual respect between riders and drivers. This strengthens our community and helps everyone get the most from Uber. Just as you expect drivers to treat you with respect, drivers hope to feel the same acknowledgement from riders. A high rating is about more than bragging rights among your friends; it’s a sign that people enjoyed their time with you. Keep up the good work!
What's Your Uber Passenger Rating?
Jul 25, 2022, 9:26 pm
#271
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Lyft: 5.0* from 340 trips
Uber: 4.99* with 1,337 trips in 2,504 days as a member. Your current Uber rating is calculated from the last 500 rides and from their raw data, I have 496 @ 5* and 4 @ 4*. I am surprised that I don't have anything lower than that, as on rare occasions I will get mouthy with a driver that is either intentionally driving out-of-the-way or is driving dangerously. Also, I rarely tip.
Uber: 4.99* with 1,337 trips in 2,504 days as a member. Your current Uber rating is calculated from the last 500 rides and from their raw data, I have 496 @ 5* and 4 @ 4*. I am surprised that I don't have anything lower than that, as on rare occasions I will get mouthy with a driver that is either intentionally driving out-of-the-way or is driving dangerously. Also, I rarely tip.
Jul 27, 2022, 11:37 am
#272
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
Lyft: 5.0* from 340 trips
Uber: 4.99* with 1,337 trips in 2,504 days as a member. Your current Uber rating is calculated from the last 500 rides and from their raw data, I have 496 @ 5* and 4 @ 4*. I am surprised that I don't have anything lower than that, as on rare occasions I will get mouthy with a driver that is either intentionally driving out-of-the-way or is driving dangerously. Also, I rarely tip.
Uber: 4.99* with 1,337 trips in 2,504 days as a member. Your current Uber rating is calculated from the last 500 rides and from their raw data, I have 496 @ 5* and 4 @ 4*. I am surprised that I don't have anything lower than that, as on rare occasions I will get mouthy with a driver that is either intentionally driving out-of-the-way or is driving dangerously. Also, I rarely tip.
I know a couple people that do rideshare part time and if a passenger gets mouthy with them (though in your case it's justified if they are driving out the way but these guys would never do that) they figure they are getting a low rating anyway and they want to make sure they never pick up that passenger again (they said if you rate a passenger or a driver 1 or 2 stars you'll never get matched with them again) they'll give them one or two stars.
They also won't give five stars to a passenger who doesn't tip unless it's a high demand period where they are making a lot and the passenger is paying a high enough fare that not tipping is justified.