May 25, 2017, 2:47 pm
Last edit by: KENNECTED
Understanding your rating
Ratings allow us to ensure a great experience with Uber for both riders and drivers. Just like you rate drivers, drivers can rate riders on a scale of 1-5 stars after each trip.
How your rating is calculated
Your rating is an average of the ratings you’ve received from drivers, and is measured out of 5 stars. Ratings are anonymous, so neither you nor your driver will ever see an individual rating you’ve received.
Very few people have a perfect rating, so don’t despair if your average isn’t 5.0. Things that seem small to you can matter to your driver - it’s easy to accidentally slam a door if you’re not thinking about it. Knowing a little more about the things that affect a driver’s happiness can help you be a 5-star rider.
Short wait times.
Drivers love when riders are ready to go when they arrive at the pickup location. That includes making sure the location you entered is actually where you’ll be.
Courtesy.
Simple but true - it’s important that riders treat drivers and their cars the way they’d expect to be treated themselves. A positive attitude and considerate use of the car go a long way. That slice of pizza can wait.
Safety.
Drivers want to make sure everyone in their car is safe. Drivers shouldn’t be encouraged to break any laws. For example, every rider in the car should have their own seatbelt.
Why your rating matters
Ratings foster mutual respect between riders and drivers. This strengthens our community and helps everyone get the most from Uber. Just as you expect drivers to treat you with respect, drivers hope to feel the same acknowledgement from riders. A high rating is about more than bragging rights among your friends; it’s a sign that people enjoyed their time with you. Keep up the good work!
Ratings allow us to ensure a great experience with Uber for both riders and drivers. Just like you rate drivers, drivers can rate riders on a scale of 1-5 stars after each trip.
How your rating is calculated
Your rating is an average of the ratings you’ve received from drivers, and is measured out of 5 stars. Ratings are anonymous, so neither you nor your driver will ever see an individual rating you’ve received.
Very few people have a perfect rating, so don’t despair if your average isn’t 5.0. Things that seem small to you can matter to your driver - it’s easy to accidentally slam a door if you’re not thinking about it. Knowing a little more about the things that affect a driver’s happiness can help you be a 5-star rider.
Short wait times.
Drivers love when riders are ready to go when they arrive at the pickup location. That includes making sure the location you entered is actually where you’ll be.
Courtesy.
Simple but true - it’s important that riders treat drivers and their cars the way they’d expect to be treated themselves. A positive attitude and considerate use of the car go a long way. That slice of pizza can wait.
Safety.
Drivers want to make sure everyone in their car is safe. Drivers shouldn’t be encouraged to break any laws. For example, every rider in the car should have their own seatbelt.
Why your rating matters
Ratings foster mutual respect between riders and drivers. This strengthens our community and helps everyone get the most from Uber. Just as you expect drivers to treat you with respect, drivers hope to feel the same acknowledgement from riders. A high rating is about more than bragging rights among your friends; it’s a sign that people enjoyed their time with you. Keep up the good work!
What's Your Uber Passenger Rating?
Jul 4, 2018, 1:41 pm
#241
Join Date: Nov 1999
Location: Tucson, AZ USA
Programs: DL-Platinum / AS-PlatPro / Hyatt - Glob / Hilton-Diamond
Posts: 1,573
Jan 15, 2019, 12:46 am
#243
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
It will be interesting to see what happens in London to ratings for drivers when Uber brings in its 15p per mile "Clean Air" charge. Much gnashing of teeth on soshial meeja about whether Ubers intentions are honourable or not.
Jan 18, 2019, 6:43 pm
#244
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I went back and downrated. Petty? Sue me!
Jan 18, 2019, 8:46 pm
#245
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,128
I had a couple of rides recently where the driver must have given me a 3 or a 4, though I thought everything was just fine with no obvious problem. This afternoon, I was mentioning this to a veteran driver who said that he understood that some drivers refuse to give 5 stars for what they considered to be a short trip; the minute they accept your "local" ride, your rating is due for a ding.
!
!
Jan 20, 2019, 5:30 pm
#246
Join Date: Nov 2005
Location: SIN / SFO
Programs: UA GS, SQ PPS, Hyatt Globalist, Marriott Titanium, Hilton Diamond, Accor Gold
Posts: 1,215
4.87 over probably 1000 rides. I never tip. But I am polite, always waiting for the car when it arrives at the exact spot I put the pin, and make it a point to respect the driver and their vehicle.
I give good drivers/cars five stars; cars with any problems (dirty/run-down, mechanical issues, significant damage) but a good driver get a four, drivers that can't seem to follow the nav properly (this is disturbingly common and there's really no excuse for it given I can manage 99% of the time even in strange cities) get a three, and any safety issues get you a one and a note to Uber.
I give good drivers/cars five stars; cars with any problems (dirty/run-down, mechanical issues, significant damage) but a good driver get a four, drivers that can't seem to follow the nav properly (this is disturbingly common and there's really no excuse for it given I can manage 99% of the time even in strange cities) get a three, and any safety issues get you a one and a note to Uber.
Mar 4, 2019, 11:30 am
#247
Join Date: Jan 2012
Location: STS/SFO
Programs: UA MM, AS MVP Gold, Hyatt Globalist, Marriott Titanium, National Exec Elite
Posts: 182
5.00 after about 20 rides. I don't typically tip, but make sure I am at the pickup location before the driver. I use Uber for airport transportation, and I will leave a cash tip if the driver helps with my luggage.
Oct 14, 2019, 7:40 am
#253
Join Date: Oct 2019
Programs: Delta
Posts: 2
Mine is 4.9 on both after I'm too lazy to look up how many trips. I avoid Uber or Lyft unless I can't find a cab. Unless you get a newbie, cab drivers know where they're going and know their city. It's rare an Uber or Lyft driver knows their city and even rarer they know where they're going. They're too dependent on the GPS. Uber';s is wrong a lot & Lyft's just quits working.
Tipping's not mandatory, but I usually tip. This applies to cabs, limos & U/L: I tip for acceptable service. If the driver has a rotten attitude or neither him nor his car has had a bath recently I won't tip. If it's really bad, dirty or smelly, I report to Uber or the local reg. agency on the cabs. Most of them take email complaints on cabs these days. I tip in app or on the card if it's a place where Uber Taxi, Flywheel or Curb isn't available. The U/L drivers tell me the story they hear the most is "I'll tip in app" & most passengers don't, or so they say.
The driver can't change the rating on Uber. He can on Lyft. He gets like a week to do it. I've had my Lyft rating drop & suddenly go up , even though I didn't take a trip on it. I'm guessing it's b\c the driver saw I did actually tip in app. If the driver on Lyft doesn't rate right away, the app just gives you a 5. The driver has to go back & change it. The Lyft driver CAN rate you right away. The Uber driver has to rate you right away if he wants another trip.
I'm always at the location. If it looks like something's not quite right, I text the driver with corrections and updates. I always ask the address where I am before I request a car so I can text it to the driver if I have to. Drivers have shown me where the app sent them to the wrong address a hundred times. I don't eat in the car. Most drivers don't mind a cup of coffee if it has a lid or a bottle of Coke. I say "Good Moring/Afternoon/Evening".
A lot of airports will give you information on cab rates and estimates to popular destinations. I check them against the up front fare that U/L give. If the u/l is a lot less, I might use it, depending on where I want to go. I've been surprised by U/L drivers who don't know how to get to popular destinations. Often, the U/L quote is about the same as the cab quote at airports. This is especially true at DCA. A cab driver there who also does U/L told me it's b\c DCA has a tax for U/L and DC itself has 2 taxes on all U/L rides that come out of or go in DC. There is a cab tax at DCA, but only from it. The same driver told me they pay a gate fee to get in queue, so they can charge the passenger for it. I did find the fare back to DCA is less than from there..
Sep 1, 2020, 4:53 pm
#255
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,888
Started using rideshare regularly again
Lyft - 4.9 stars; 345 rides
Uber - 4.8 stars; probably couple of thousands of rides
Lyft - 4.9 stars; 345 rides
Uber - 4.8 stars; probably couple of thousands of rides