Uber car reeked of MJ - what to do?
Apr 1, 2017, 3:32 pm
#16
Join Date: Apr 2017
Posts: 2
Funny last night this happened to me. A Iittle into ride we noticed pot smell. My wife made a comment to the driver after the ride and I gave a 2 star rating. I woke up to an email from Uber support saying my account was under review for suspicion of having controlled substances.
Unbelievable. Lesson learned I should have left a comment immediately and tweeted ubersupport.
Unbelievable. Lesson learned I should have left a comment immediately and tweeted ubersupport.
Apr 2, 2017, 2:56 pm
#17
Join Date: Jul 2014
Location: WAS
Posts: 125
I've had my fair share of problems with sub-par Uber rides lately, that's amazing though that they put your account under review, because when I complained about my driver running multiple red lights I only received a standard "We're sorry your trip didn't meet expectations".
Apr 7, 2017, 3:00 pm
#18
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC
Posts: 6,091
If you're actually concerned that it's the DRIVER who has been smoking pot, why would you get in the car and potentially risk a serious incident?
I would've mentioned the smell and if he seemed at all impaired and I felt uncomfortable about riding with him, I would've made up an excuse about a sensitivity or allergy and cancelled the ride. And depending on where I was headed, I may not want to walk in having picked up the smell from the car.
Also, give an honest rating. It was obviously not a 5 since you felt bothered enough by it to complain vent here, but neither was it a 1. Rate the ride a 3 or 4 due to the very strong smell in the car, but note that he got you there safely and on time.
I would've mentioned the smell and if he seemed at all impaired and I felt uncomfortable about riding with him, I would've made up an excuse about a sensitivity or allergy and cancelled the ride. And depending on where I was headed, I may not want to walk in having picked up the smell from the car.
Also, give an honest rating. It was obviously not a 5 since you felt bothered enough by it to complain vent here, but neither was it a 1. Rate the ride a 3 or 4 due to the very strong smell in the car, but note that he got you there safely and on time.
Apr 8, 2017, 4:51 am
#19
Join Date: Apr 2017
Posts: 2
If you're actually concerned that it's the DRIVER who has been smoking pot, why would you get in the car and potentially risk a serious incident?
I would've mentioned the smell and if he seemed at all impaired and I felt uncomfortable about riding with him, I would've made up an excuse about a sensitivity or allergy and cancelled the ride. And depending on where I was headed, I may not want to walk in having picked up the smell from the car.
Also, give an honest rating. It was obviously not a 5 since you felt bothered enough by it to complain vent here, but neither was it a 1. Rate the ride a 3 or 4 due to the very strong smell in the car, but note that he got you there safely and on time.
I would've mentioned the smell and if he seemed at all impaired and I felt uncomfortable about riding with him, I would've made up an excuse about a sensitivity or allergy and cancelled the ride. And depending on where I was headed, I may not want to walk in having picked up the smell from the car.
Also, give an honest rating. It was obviously not a 5 since you felt bothered enough by it to complain vent here, but neither was it a 1. Rate the ride a 3 or 4 due to the very strong smell in the car, but note that he got you there safely and on time.
plus he missed the exit. Could have been a simple mistake. A low rating ride it definitely was.
Not to mention the DRIVER is the one that accused me of having a controlled substance. Ut was not u till my response back to Uber telling me my account was under review that I made it known the driver was likely the one.
Apr 10, 2017, 2:20 pm
#20
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC
Posts: 6,091
Given I noticed the smell shortly after we entered the freeway and it was at speed with the driver window down that the smell occurred I'm not sure asking to get out of the car and cancel log the trip was really possible. Maybe you would like to be dropped off on the side of the freeway but not me.
plus he missed the exit. Could have been a simple mistake. A low rating ride it definitely was.
Not to mention the DRIVER is the one that accused me of having a controlled substance. Ut was not u till my response back to Uber telling me my account was under review that I made it known the driver was likely the one.
plus he missed the exit. Could have been a simple mistake. A low rating ride it definitely was.
Not to mention the DRIVER is the one that accused me of having a controlled substance. Ut was not u till my response back to Uber telling me my account was under review that I made it known the driver was likely the one.
Sorry about your situation. Definitely some room for improvement in terms of how these situations are handled.
Apr 10, 2017, 2:39 pm
#21
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,715
If you're actually concerned that it's the DRIVER who has been smoking pot, why would you get in the car and potentially risk a serious incident?
I would've mentioned the smell and if he seemed at all impaired and I felt uncomfortable about riding with him, I would've made up an excuse about a sensitivity or allergy and cancelled the ride. And depending on where I was headed, I may not want to walk in having picked up the smell from the car.
Also, give an honest rating. It was obviously not a 5 since you felt bothered enough by it to complain vent here, but neither was it a 1. Rate the ride a 3 or 4 due to the very strong smell in the car, but note that he got you there safely and on time.
I would've mentioned the smell and if he seemed at all impaired and I felt uncomfortable about riding with him, I would've made up an excuse about a sensitivity or allergy and cancelled the ride. And depending on where I was headed, I may not want to walk in having picked up the smell from the car.
Also, give an honest rating. It was obviously not a 5 since you felt bothered enough by it to complain vent here, but neither was it a 1. Rate the ride a 3 or 4 due to the very strong smell in the car, but note that he got you there safely and on time.
However after walking 15 min. though freezing temps at night just to find the vehicle, I made the command decision to take the ride rather than cancel. I had to balance the risk with potentially waiting another 15-30m during the post-game surge (in unfamiliar surroundings with a child). Walking was not an option. The driver did not appear to be impaired, and in fact we had a nice discussion about the NBA.
As for the rating, this is not yelp where I often arrive at a composite rating of several factors (i.e. 5 for food, 1 for service, etc.). MJ smoke is an automatic fail, similar to ignoring my instructions to take a specific route).
Given I noticed the smell shortly after we entered the freeway and it was at speed with the driver window down that the smell occurred I'm not sure asking to get out of the car and cancel log the trip was really possible. Maybe you would like to be dropped off on the side of the freeway but not me.