Do you 'HUCA' when you get a low-rated driver?

Old Nov 24, 15, 7:07 pm
  #1  
Original Poster
 
Join Date: Nov 2013
Location: NUQ
Programs: UA Gold, Hilton Gold, Marriott Gold, IHG Platinum, National Executive Elite
Posts: 3,820
Do you 'HUCA' when you get a low-rated driver?

Today I was matched with a 3.8-starred driver on Uber. I immediately "hung up and called again" -- cancelled and requested a new driver, which turned out to be the same guy!

So I HUCA'd a second time... and got the same moron a third time!

Drivers must manually accept requests. My guess is this guy understood I didn't want him; he repeatedly accepted my requests because he wanted to keep up his "acceptance rate," a metric on which Uber may deactivate drivers.

After my third time cancelling on the guy, he sent me this canned text, which I suspect may be contributing to his poor rating:
davie355 is online now  
Old Nov 24, 15, 7:41 pm
  #2  
 
Join Date: Nov 2004
Location: Grand County, Colorado
Programs: IHG Plat, HH D, UA GS, Perm BonVoyed
Posts: 1,921
Wow. I have yet to HUCA an Uber.
RoyalFlush is offline  
Old Nov 24, 15, 7:44 pm
  #3  
FlyerTalk Evangelist
Hyatt Contributor Badge
 
Join Date: Jun 2005
Location: QLA
Programs: SBUX Gold
Posts: 14,506
Sometimes you just have to take the one you don't want, like it's busy or you're in a remote area. But yes, I do HUCA because they have a low rating for a reason (unless they are a brand new driver with bad first impressions).

You didn't tell us how the ride was.
IceTrojan is offline  
Old Nov 24, 15, 7:46 pm
  #4  
 
Join Date: Jul 2011
Location: North America
Posts: 1,959
I have some friends who drive for uber and they cancel on low rated riders all the time. Most won't accept below a 4.4, especially at night time.
CodeAdam10 is offline  
Old Nov 25, 15, 3:01 am
  #5  
 
Join Date: Jun 2012
Location: New England
Programs: DL GM, UA, B6, AA, WN, AS, AGR
Posts: 3,703
I only did it once. The driver had a 1.8 rating. I contacted Uber, and they said that the driver is new, and within a grace period, so he was allowed to drive with such a rating. I wasn't going to take any chances.
diburning is offline  
Old Nov 25, 15, 8:51 am
  #6  
Original Poster
 
Join Date: Nov 2013
Location: NUQ
Programs: UA Gold, Hilton Gold, Marriott Gold, IHG Platinum, National Executive Elite
Posts: 3,820
IceTrojan, I did not end up riding with this 3.8★.

diburning, I once accepted a 2★ driver when I needed a ride from the SEA airport lightrail. The driver spoke little English, pulled up in a beater minivan, drove 20 under the speed limit, slammed on his brakes at every red light, and missed every other turn.
davie355 is online now  
Old Nov 26, 15, 8:45 am
  #7  
 
Join Date: Mar 2013
Posts: 75
Originally Posted by davie355 View Post
...

Drivers must manually accept requests. ..
Yep, drivers do have to manually accept. In fact, it used to be that drivers can generally see how many are looking at the app before a request comes in. They do not see details of the riders, just locations, etc. It is the same way with riders. They can see that drivers are in the area, just no specific details.


Depending on where you place your pin or pickup, the closest driver is supposed to get the ping once u submit a request. It doesn't always work this way though, as the UBER computers factor in other details when routing requests.


If it happens again, try moving your pin a bit, but sending a text to your driver with the address of your actual location. And by moving your pin, I don't mean to put the pin downtown if you are in the 'burbs. lol Just a bit off and you should be fine (sometimes).
lurkgoddess is offline  
Old Nov 27, 15, 12:54 am
  #8  
 
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, SPG GLD, HH Diam
Posts: 2,754
During a London Tube strike earlier in the year I got stuck with a 2 star driver -- most dangerous ride I've ever experienced -- never again! The guy shouldn't have been on the roads.
SFO_FT is offline  
Old Feb 1, 16, 4:06 pm
  #9  
 
Join Date: Feb 2007
Location: LAX
Programs: AA/DL/MR/National/MGM/Amex
Posts: 662
A couple of years ago my wife and I used 2* ubers (plural) in Houston. Uber was relatively new in Houston and they were clearly taking anyone who would sign up. None of the drivers we saw in our few days there had a rating we would have used in LA, but we had no other option. It wasn't bad but not what we are used to.

A few weeks ago we used a 2* uber here in LA, but it was the drivers second day on the job. We figured we'd give him a shot. After spending 20 minutes learning about his narc-anon schedule, being saturated with smoke smell, and nearly being hit by other cars at least twice, we will never make that mistake again. HUCA it is.
wonderbret is offline  
Old Feb 2, 16, 6:59 pm
  #10  
 
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
My minimum rating is a 4.7. I have found that any driver with a 4.6 or below has cause for that rating.

Either their vehicle smells of smoke, they do not properly follow GPS etc.

This system has not failed me yet.

Why accept a poorly rated driver if you are not in a rush?
Miami305 is offline  
Old Jan 10, 17, 4:58 pm
  #11  
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
 
Join Date: Oct 2001
Location: Los Angeles
Posts: 25,334
I should have read this thread prior to being picked up today by a 4.4 rating driver. His car reeked of cigarette smoke. I mentioned something and he pulled out a can of vile smelling air freshener spray. I would have jumped out had it not been raining and I was eager to get home. He changed lanes dangerously, held his cell GPS in his left hand , which he continued to look at throughout the trip and when I asked him to slow down as he was speeding, He said "no speak english." He swerved hard to avoid hitting another vehicle. I considered having him pull in to a nearby fire station and calling for another ride from there. This was an Uber Select, Infititi Q. I never use Uber X as I find the Select drivers to be more professional.
Gave driver 1 star and described problem using "help" menu. Within a few minutes they notified me I was receiving a full refund and they were reviewing the driver's record.
obscure2k is offline  
Old Jan 11, 17, 3:41 pm
  #12  
 
Join Date: Jun 2012
Location: New England
Programs: DL GM, UA, B6, AA, WN, AS, AGR
Posts: 3,703
I've noticed that Uber will still match me with drivers that I've given 2 stars to. Apparently I can't be generous, and must give a driver 1 star or else I have a chance of being matched with that driver again.
diburning is offline  
Old Jun 17, 17, 1:21 pm
  #13  
 
Join Date: Aug 2004
Location: Let me check my Logbook
Programs: Southwest Rapid Rewards; AAdvantage; Alaska Mileage Plan; Wyndham Rewards; Choice Hotels
Posts: 1,736
I've never done HUCA because of a rating but I have done HUCA due to surge pricing.
Loose Cannon is offline  
Old Jun 17, 17, 2:02 pm
  #14  
 
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,816
I've never been matched to a driver with a low enough rating for me to cancel and try again... My threshold would probably be 4.5 but I can't recall ever being matched to a driver with a rating that low.

I have had a few drivers that did not deserve the rating they had, and was happy to help correct that record.
kb9522 is offline  
Old Jun 19, 17, 1:07 pm
  #15  
 
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
Originally Posted by Loose Cannon View Post
I've never done HUCA because of a rating but I have done HUCA due to surge pricing.


Repeatedly ordering rides in a specific area only serves to drive up surge.
Miami305 is offline  

Thread Tools
Search this Thread