Rental car breakdown
Sep 3, 2019, 10:18 pm
#1
Original Poster
Join Date: Sep 2019
Posts: 2
Rental car breakdown
wanted to share my recent car rental with you while traveling to Spain. I am unable to find any information online and therefore sharing my story as well as seeking information and advice
We rented a car in Barcelona with Enterprise ( booked through priceline), and used the Chase Saphire Reserve to cover the insurance. We were driving to San sebastian and our car started making some noise closer to our destination. We made it to the destination , but next day morning the car did not start. We called enterprise and they sent a mechanic to check. He was also not able to start the car and towed it. We went to the Enterprise office at San sebastian and the guy told us the car had an issue and we can take a replacement car. To our knowledge, we believe enterprise gave us a faulty car. However, enterprise just sent us a bill for 4500 euros to cover the damage cost. We are clueless at this point - will we have to pay this out of pocket, can chase cover this or how do we fight it with the rental company , especially since they have limited support staff in English. Any guidance will be helpful.
We rented a car in Barcelona with Enterprise ( booked through priceline), and used the Chase Saphire Reserve to cover the insurance. We were driving to San sebastian and our car started making some noise closer to our destination. We made it to the destination , but next day morning the car did not start. We called enterprise and they sent a mechanic to check. He was also not able to start the car and towed it. We went to the Enterprise office at San sebastian and the guy told us the car had an issue and we can take a replacement car. To our knowledge, we believe enterprise gave us a faulty car. However, enterprise just sent us a bill for 4500 euros to cover the damage cost. We are clueless at this point - will we have to pay this out of pocket, can chase cover this or how do we fight it with the rental company , especially since they have limited support staff in English. Any guidance will be helpful.
Sep 3, 2019, 10:22 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,993
wanted to share my recent car rental with you while traveling to Spain. I am unable to find any information online and therefore sharing my story as well as seeking information and advice
We rented a car in Barcelona with Enterprise ( booked through priceline), and used the Chase Saphire Reserve to cover the insurance. We were driving to San sebastian and our car started making some noise closer to our destination. We made it to the destination , but next day morning the car did not start. We called enterprise and they sent a mechanic to check. He was also not able to start the car and towed it. We went to the Enterprise office at San sebastian and the guy told us the car had an issue and we can take a replacement car. To our knowledge, we believe enterprise gave us a faulty car. However, enterprise just sent us a bill for 4500 euros to cover the damage cost. We are clueless at this point - will we have to pay this out of pocket, can chase cover this or how do we fight it with the rental company , especially since they have limited support staff in English. Any guidance will be helpful.
We rented a car in Barcelona with Enterprise ( booked through priceline), and used the Chase Saphire Reserve to cover the insurance. We were driving to San sebastian and our car started making some noise closer to our destination. We made it to the destination , but next day morning the car did not start. We called enterprise and they sent a mechanic to check. He was also not able to start the car and towed it. We went to the Enterprise office at San sebastian and the guy told us the car had an issue and we can take a replacement car. To our knowledge, we believe enterprise gave us a faulty car. However, enterprise just sent us a bill for 4500 euros to cover the damage cost. We are clueless at this point - will we have to pay this out of pocket, can chase cover this or how do we fight it with the rental company , especially since they have limited support staff in English. Any guidance will be helpful.
Was it a diesel car? Did you put petrol/gas in it?
Do you the written receipts for any fuel you put in it?
Do you have photo's of it?
Claim on your insurance?
Sep 3, 2019, 10:25 pm
#3
Original Poster
Join Date: Sep 2019
Posts: 2
It was a petrol car and that's what we fueled. They sent us a bill which has charges for almost everything from battery change to gearbox change. The battery cannot die when we drove the car for less than one day after taking it ( we picked the cat at 230 pm and reported next morning at 10).
the issue is since it's a car breakdown, insurance might not cover it ( not an accident ) . Can provide more details on the charges.
the issue is since it's a car breakdown, insurance might not cover it ( not an accident ) . Can provide more details on the charges.
Sep 3, 2019, 10:35 pm
#4
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,830
wanted to share my recent car rental with you while traveling to Spain. I am unable to find any information online and therefore sharing my story as well as seeking information and advice
We rented a car in Barcelona with Enterprise ( booked through priceline), and used the Chase Saphire Reserve to cover the insurance. We were driving to San sebastian and our car started making some noise closer to our destination. We made it to the destination , but next day morning the car did not start. We called enterprise and they sent a mechanic to check. He was also not able to start the car and towed it. We went to the Enterprise office at San sebastian and the guy told us the car had an issue and we can take a replacement car. To our knowledge, we believe enterprise gave us a faulty car. However, enterprise just sent us a bill for 4500 euros to cover the damage cost. We are clueless at this point - will we have to pay this out of pocket, can chase cover this or how do we fight it with the rental company , especially since they have limited support staff in English. Any guidance will be helpful.
We rented a car in Barcelona with Enterprise ( booked through priceline), and used the Chase Saphire Reserve to cover the insurance. We were driving to San sebastian and our car started making some noise closer to our destination. We made it to the destination , but next day morning the car did not start. We called enterprise and they sent a mechanic to check. He was also not able to start the car and towed it. We went to the Enterprise office at San sebastian and the guy told us the car had an issue and we can take a replacement car. To our knowledge, we believe enterprise gave us a faulty car. However, enterprise just sent us a bill for 4500 euros to cover the damage cost. We are clueless at this point - will we have to pay this out of pocket, can chase cover this or how do we fight it with the rental company , especially since they have limited support staff in English. Any guidance will be helpful.
https://cdn.f9client.com/api3/file/1...a3cad4b103b149
What else is not covered?
...
Wear and tear, gradual deterioration, or mechanical breakdown
Sep 3, 2019, 10:36 pm
#5
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,993
A transmission/gearbox fault would not normally stop a car from starting. Auto or manual?
Noise from where? (but can be hard to determine if you are not mechanically inclined)
Rough running and/or not starting often fuel and/or ignition problems
Did it rain or good weather (~ignition)?
How many km's did you drive?
Noise from where? (but can be hard to determine if you are not mechanically inclined)
Rough running and/or not starting often fuel and/or ignition problems
Did it rain or good weather (~ignition)?
How many km's did you drive?