Go Back  FlyerTalk Forums > Miles&Points > Car Rental Programs and Ride Services > Rental Car Discussion
Reload this Page >

How many days past rental can the company claim rental car damage?

How many days past rental can the company claim rental car damage?

Old Jul 26, 19, 11:39 am
  #1  
Original Poster
 
Join Date: Aug 2017
Posts: 490
How many days past rental can the company claim rental car damage?

Did a car rental, scratched the bumper (noticeable scratch larger than 2-3 inches). When we returned the car rental at detroit airport, the agent did what seemed like a thorough walkthrough (checking tires, windshield etc) but did NOT notice the scratch for whatever reason, gave us a receipt and off we went. (I am sure they didn't see the scratch because I was closely tracking their walkthrough eye movement, ready to get an incidence report/supporting docs etc in case they do notice it to claim it off my credit card insurance).

This was about a week ago. We haven't heard of any extra charges / pending extra charges on our credit card etc.

It has been 10 days already, and while I doubt they'll notice it now given that its a busy airport rental location - what is the "statute of limitations" of sorts on this? What I don't want is getting a charge after many months have passed since our credit card won't cover it unless the claim is done within a month of original rental. So what is a reasonable timeframe for them to claim I made the scratch during the car rental and it wasn't damaged after we had returned the car and gotten a walkthrough with a receipt and all?

Any first-hand experiences of the company coming after you after many weeks would be appreciated, and how you proceeded (did you dispute with them saying hey it has been many weeks so are you sure its me).
nomiiiii is offline  
Old Jul 26, 19, 11:46 am
  #2  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,644
There is no "statute of limitations". There have been reports of people being contacted months after the incident with damage claims. That said, a bumper scratch could be written off as normal wear & tear, especially at the major rental companies who are often more forgiving about those sorts of things. Odds are, you won't hear from them so I'd recommend just assuming that's the case and moving on with your life and not worrying about it.
trooper likes this.
AutoSlash is offline  
Old Jul 28, 19, 6:16 pm
  #3  
 
Join Date: Mar 2006
Location: Lexington KY/Coronado, CA
Posts: 862
AutoSlash is spot on. That being said, I always hang onto my rental car receipts for at least six months. Many times the car rental companies don't bother dealing with damage until the car has been retired from fleet. Many car rental agencies, especially at large airport locations, now use a fairly sophisticated system of cameras at the exit gate that can photograph literally every inch of the car. Even if the check-in agent didn't catch it, they'll have a fresh photo of the car next time it's rented.
SixAlpha is offline  
Old Jul 28, 19, 8:25 pm
  #4  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 21,465
Originally Posted by AutoSlash View Post
There is no "statute of limitations". There have been reports of people being contacted months after the incident with damage claims. That said, a bumper scratch could be written off as normal wear & tear, especially at the major rental companies who are often more forgiving about those sorts of things. Odds are, you won't hear from them so I'd recommend just assuming that's the case and moving on with your life and not worrying about it.
While it won't matter to the OP -- who rented in Michigan -- I know of at least one state that strictly limits the time a car-rental company has to notify the driver of any claimed damage. See New York General Business Law section 396-Z(3):

https://www.nysenate.gov/legislation/laws/GBS/396-Z
guv1976 is offline  

Thread Tools
Search this Thread