Green Motion - Bad Experience
May 11, 2016, 5:39 pm
#1
Original Poster
Join Date: Jan 2013
Location: Hong Kong
Posts: 1
Green Motion - Bad Experience
I rented a car from Green Motion at Edinburgh Airport. When I returned my car they said they found a 1.5mm crack on the windshield and thus charged me £96. I rented car in various occasions and this is really the first time I was "punished" by a 1.5mm crack from the windshield and this is just insignificant. I think it is fair if the crack is big enough to impact other drivers but I think in this case this is like a SCAM to me. I really have reservation to use this Green Motion again.
Dec 6, 2016, 3:18 am
#3
Join Date: Dec 2016
Posts: 1
Shady Outfit
I also had an unpleasant experience with them.
The mark is actually well less then the stipulated 15mm. It was so small, it was very likely it was there when we picked it up. If I did not have a plane to catch, I would have contested the matter on the spot.
The agreement reads:
“At the point of collection please ensure you take adequate opportunity to confirm the condition of your car. Any change in the condition will be attributed to your hire and charges may apply. We operate a damage control system using price matrix. This is available for your inspection on request. For your benefit the summary below confirms what constitutes damage and may , therefore, be chargeable at the end of the rental. Bodywork – Scratches – ANY scratch over 15mm will be charged in line with our matrix. Body – Dents – ANY dent will be charged in line with our matrix.”
The mark is actually well less then the stipulated 15mm. It was so small, it was very likely it was there when we picked it up. If I did not have a plane to catch, I would have contested the matter on the spot.
The agreement reads:
“At the point of collection please ensure you take adequate opportunity to confirm the condition of your car. Any change in the condition will be attributed to your hire and charges may apply. We operate a damage control system using price matrix. This is available for your inspection on request. For your benefit the summary below confirms what constitutes damage and may , therefore, be chargeable at the end of the rental. Bodywork – Scratches – ANY scratch over 15mm will be charged in line with our matrix. Body – Dents – ANY dent will be charged in line with our matrix.”
Dec 11, 2016, 12:01 am
#4
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,147
That said, 1.5mm is tiny and certainly not something I'd expect a charge for. I'd be taking this up with your credit card company - either as a chargeback (warranted I'd say, especially given the comments regarding this company on the internet), or via an insurance claim presuming your credit card offers insurance of some form. I can't see them paying out on the claim, but if they don't then that would justify a chargeback!
Jun 30, 2018, 4:55 am
#5
Join Date: Apr 2014
Location: Hertfordshire, UK
Programs: SQ,CX,LX
Posts: 343
Holy thread resurrection!!
News today that a couple of car rental consolidation sites (one was Holiday Autos) have blacklisted Green Motion for dubious practices and receipt of a large number of complaints about claims for non-existent damage. I also see that at least one of the hire car insurance companies will also not cover Green Motion hires.
News today that a couple of car rental consolidation sites (one was Holiday Autos) have blacklisted Green Motion for dubious practices and receipt of a large number of complaints about claims for non-existent damage. I also see that at least one of the hire car insurance companies will also not cover Green Motion hires.