Alamo Counter Rep Wanted To Argue With Me About Insurance
Aug 6, 2015, 5:08 pm
#16
Join Date: Sep 2014
Posts: 777
Strange interaction yesterday when I was picking up an Alamo rental -- the rep at the counter insisted my AMEX Premium Car Rental insurance paid secondary (obviously trying to spook me into buying their CDW). I told him it was primary. He continued to push back until I got fed up and told him that, whether he wanted to continue the discussion or not, that AMEX paid primary and in the (rare) event of some problem there would be no problem for Alamo to work with AMEX. He insisted that they would run any claim through my car insurance company, and that AMEX was "my business".
Are these people nuts?
Are these people nuts?
Consider also most all vehicle rental counter agents are basically a type of sales agent. They usually are given a cut of whatever extras are sold and or performance graded on how much product they move.
In case anyone did not know this; no, counter agents are not asking about insurance, GPS, infant seats or whatever just to be nice.... *LOL*
To prevent this sort of hard sell NYS IIRC requires a notice posted near or on the counter spelling out where credit card insurance fits within the parameters of a vehicle rental. It is also spelling out in the rental agreement.
