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-   -   Points missing after cancelling an award booking (https://www.flyertalk.com/forum/radisson-international-radisson-rewards/1684112-points-missing-after-cancelling-award-booking.html)

nadir576 May 31, 2015 4:24 pm
Points missing after cancelling an award booking
 
Is there a way I can contact (I already emailed and triedcalling them on US toll free number, closed today) them for missing points. I originally booked a reservation (points) for dec 2016, I just wanted to make a slight change in dates so I cancelled and as per cancellation policy, I should have gotten back all my points back but it seems like points didn't go back to the pool. Now facing with award devaluation, I am pretty pissed that I can't make an award reservation based on old award chart.

xooz May 31, 2015 9:01 pm
Happened to me too. I did figure out that you can modify a reservation and move your date to one in the future if the same award level is available.


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