Radisson Best Price guarantee

Old May 27, 12, 8:02 am
  #61  
 
Join Date: Dec 2002
Location: Eden Prairie, MN, USA
Posts: 205
Received two BRG's at hotel # 1 & felt confident.

Next two at hotel #2 the rate disappeared from Hotels.com just prior to the 48-hour mark that CC tries to respond by. It had been there for days. Denied.

Next claim at hotel #1 availability disappeared entirely (reservetravel) for multiple dates around mine just prior to the 48-hour mark. It had been there for days. Denied. This was a non-cancellable rate.

Bottom line ... Be careful with the BRG's. Best to do these only with fully cancellable room rates as CC controls when they respond and has plenty of time to remove the rate or room from the OTA entirely if they choose for your room type & date of arrival.
DealsRock is offline  
Old May 27, 12, 8:24 am
  #62  
 
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,875
Does done a BRG for radisson Dubrovnik junior suite. Price was 282€ lower price found was 181.80€ had to call in and also send screen shots , got it in the end and then upgraded to executive suite . I stayed many hotels but this room is WOW and for 140€ plus the 50k bonus points for the current promo in super happy.
Shanye2233 is offline  
Old May 28, 12, 8:49 am
  #63  
 
Join Date: Mar 2011
Posts: 96
Originally Posted by chistery View Post
How does the BRG work with prepaid rates? If successful, will they credit the difference immediately?
Is anyone able to answer this question?
bksmm is offline  
Old May 28, 12, 11:00 am
  #64  
 
Join Date: Mar 2011
Posts: 159
Originally Posted by DealsRock View Post
Bottom line ... Be careful with the BRG's. Best to do these only with fully cancellable room rates as CC controls when they respond and has plenty of time to remove the rate or room from the OTA entirely if they choose for your room type & date of arrival.
You just need to take the extra effort to take screen shots. The initial email you send them does not allow attachments. They'll deny your claim, but then you can fax them supporting documents and they'll honor BRG.
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Old May 28, 12, 11:03 am
  #65  
 
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,477
Odd thing with my prepaid rate. I submitted and won a BRG claim but still no charge on my card, despite the rate being prepaid and the BRG T&Cs saying it'll be taken.

My friend who booked after me for the same hotel and date, submitted a claim, and won had the full charge taken off his card, but no refund so far.

I have CC Gold status, but can't see why that would matter.
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Old May 29, 12, 2:37 pm
  #66  
 
Join Date: Jun 2011
Location: BOS
Programs: AA EXP
Posts: 7,711
Originally Posted by chistery View Post
Odd thing with my prepaid rate. I submitted and won a BRG claim but still no charge on my card, despite the rate being prepaid and the BRG T&Cs saying it'll be taken.
If you think that's weird, I checked out yesterday and nothing is pending on my card.
Originally Posted by Ambraciot View Post
Is this an unusual post BRG rate summary?
Sun May 27, 2012 $0.00 USD
Room 1 Cost $0.00 USD
Estimated Taxes $1.00 USD
Estimated Additional Fees $0.00 USD
Total Estimated Cost
for 1 Room $1.00 USD
Special Requests: VALID BORG- $77.68 USD LESS 25% = $58.26 USD
I'm actually pretty ambivalent between them giving me a free night or giving me the 50k promo bonus points, either way it's a good deal.
I assume most people don't see the following in their my recent stays page before getting charged for a room?
ROOM: 1 King bed - Non-Smoking - Sleep Number®bed - DeluxeSofa Best Online Guaranteed Rate : 0.00 US Dollar (USD) Per night Tax excluded For 1 nights per room 0.00 US Dollar (USD) Per night Tax excluded For 1 nights per room
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Old May 29, 12, 2:51 pm
  #67  
 
Join Date: Feb 2012
Location: LAX
Posts: 292
Originally Posted by Ambraciot View Post
If you think that's weird, I checked out yesterday and nothing is pending on my card.


I assume most people don't see the following in their my recent stays page before getting charged for a room?
Hmm let us know if the bonus points post.
FlyHigh23 is offline  
Old May 29, 12, 3:22 pm
  #68  
 
Join Date: Oct 2010
Location: Santa Barbara, CA
Posts: 1,277
Successful BRG for Albuquerque Park Inn.

Couldn't find a lower price on the standard room, but Expedia had a lower price on the Executive room, and with the 25% guarantee brings it down below the standard room price.

Dear penner42,

Thank you for taking the time to write.

We appreciate your submission of a best online rate guarantee form. We
have researched your claim and found you are correct in finding a lower
rate on another website. We have confirmed the lower rate less 25% for
you. Your rate is now $44.74 per night plus tax. This email will serve
as your confirmation for the best online rate guarantee. Your
confirmation number of XXXXXXX will remain the same. Please keep this
information for your records.
penner42 is offline  
Old May 29, 12, 10:26 pm
  #69  
 
Join Date: Mar 2012
Location: BRU / SCQ / LUX
Programs: Iberia, BAEC GOLD/ Priority Club : ROYAL Amb / Miles and More: SEN
Posts: 866
Hello,

Some questions :

1) If room with breakfast has a lower rate than room without breakfast, do they honour it?

2) Does an honoured BRG count towards points and so towards the promotion?

Because sometimes winning 10 euro for losing 300 is not worht it :-)
mgo72 is offline  
Old May 29, 12, 11:51 pm
  #70  
 
Join Date: Mar 2011
Posts: 369
Originally Posted by mgo72 View Post
Hello,

Some questions :

1) If room with breakfast has a lower rate than room without breakfast, do they honour it?

2) Does an honoured BRG count towards points and so towards the promotion?

Because sometimes winning 10 euro for losing 300 is not worht it :-)
1. No. Has to be the exact same room and addons.

2. Yes
Campath is offline  
Old May 30, 12, 3:33 am
  #71  
 
Join Date: Apr 2003
Location: Hong Kong
Posts: 612
Hello, I'm still a bit unsure about this Radisson/Carlson BRG and how it's handled. Details: Radisson shows for its BKK hotel, 7 day advance purchase for Superior Room/1 person, no breakfast, rate of thai baht 1979 (US$66).

An OTA (agoda.com) has rate for same type Superior room, immediate payment upon booking of rate thai baht 1964.

Granted difference minor but seems I should be granted the BRG claim, meaning new rate of 1964 less 25% or thai baht 1473.

Then how does Radisson/Carlson handle my credit card already being charged the Radisson booked rate of 1979? Do they refund the difference or how is the new rate of 1473 charged, assuming BRG approved.

Or should I book a no prepayment rate? But then the OTA rate for equivalent conditions doesn't qualify for the BRG claim, ie it's higher than Radisson's rate.

I do understand I will get the normal points for one booking plus the bonus points of 50,000.

Thanks for any advice.
tangoll is offline  
Old May 30, 12, 7:29 am
  #72  
 
Join Date: Feb 2012
Location: LAX
Posts: 292
Has anyone reported receiving the BRG Rate and having the rate taken off their card, if their original rate was NOT a prepaid rate?

I found some great rates that need to be booked by a certain date prior (not prepaid) but I'm not sure which weekend works best so I was hoping to book multiple weekends and cancel the reservations for the weekends I don't need.
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Old May 31, 12, 12:45 pm
  #73  
 
Join Date: Jun 2011
Location: BOS
Programs: AA EXP
Posts: 7,711
Originally Posted by FlyHigh23 View Post
Hmm let us know if the bonus points post.
They just posted...

May 31, 2012 Earn Radisson - San Jose , CA US Points|Radisson Big Night Giveaway 50,000 Point Bonus 50,000
May 31, 2012 Earn Radisson - San Jose , CA US Points|Online Booking Member Bonus Points 1,000
_______________________
They ended up charging my card the $1 for taxes... I got a decent room at a good hotel in the middle of a convention for $1, plus they gave me 51,000 CC points...

Last edited by Ambraciot; May 31, 12 at 2:22 pm
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Old May 31, 12, 3:01 pm
  #74  
 
Join Date: Feb 2012
Location: LAX
Posts: 292
Originally Posted by Ambraciot View Post
They just posted...



_______________________
They ended up charging my card the $1 for taxes... I got a decent room at a good hotel in the middle of a convention for $1, plus they gave me 51,000 CC points...
Nice!
FlyHigh23 is offline  
Old Jun 7, 12, 2:00 pm
  #75  
 
Join Date: Jun 2011
Location: AL
Programs: All of the Above
Posts: 1,349
Any recommendations on the best sites to check for a BRG? I've tried all the norms, but a PM with some others would be greatly appreciated!
DavidAL is offline  

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