Radisson Best Price guarantee

Old Aug 8, 18, 6:30 am
  #496  
 
Join Date: Apr 2012
Location: LAX
Posts: 232
Dont know if Radisson cares about the experience folks have with such lethargic BRG team. Submitted one on Aug 3 still waiting for confirmation ... even mailed after 48 hr window but no response.
domino007 is offline  
Old Aug 13, 18, 4:06 am
  #497  
 
Join Date: Apr 2007
Location: Canary Islands, Spain
Posts: 73
Originally Posted by piblo View Post
Pathetic has been the answer to my claim, last night I received, 6 days later, the negative response that my claim has not been approved for sending it out of the established period of 24 hours from booking, when the truth was that I sent the claim exactly 3 hours after the booking.

Now to protest and wait...6?...14 days? when my stay claimed is within 3 weeks
My case in the end I was lucky, I received the response from Radisson apologizing for the error in the initial response and accepting my claim of Best Price guarantee.
piblo is offline  
Old Aug 15, 18, 7:45 am
  #498  
 
Join Date: Nov 2016
Programs: Hilton Diamond, IHG Spire Ambassador, BA Gold, Travelers Century Club, Hertz President's Circle
Posts: 150
I suppose it's only fair that I post the follow up to my claim:

We are currently experiencing a higher than normal email volume and answer emails in the order they are received, that is why it took longer than expected to reply to your email.
...
The Best Online Rate Guarantee is not meant to make our members frustrated or contempt and I apologize if you feel that way.
In addition, booking directly with Radisson allows you to earn loyalty points, your room type is guaranteed, and we are able to assist in making adjustments to your reservation.
As a goodwill gesture for the delay in our response, I have awarded your Radisson Rewards account
...
Even ignoring the errors such as getting my name wrong at the top of the email, this still leaves Radisson at the bottom of my list.

If I can get the same room significantly cheaper, and if I can't confidently book direct without having to check prices elsewhere, and given that there are no guaranteed benefits for a gold member other than a bottle of water and 15% off F&B, then Radisson is at the bottom of my list.

I _may_ get an upgrade by booking direct, but in my experience this rarely happens. If I can get a better room cheaper at a 3rd party then I can easily beat the value of that free water and a few points.


Knowing that you will not pay more by booking direct should be the bedrock of any hotel loyalty scheme, especially when the benefits of direct booking are mostly not guaranteed.
todderz is offline  
Old Nov 30, 18, 12:49 pm
  #499  
 
Join Date: Mar 2017
Location: USA
Posts: 218
The results sound pretty dismal in this thread. I submitted a claim and am waiting to hear back. I realized that I need to adjust the length (take out a day). Do you think that (if approved) I'd be able to modify it later without losing BRG?
milesforhire is offline  
Old Dec 1, 18, 3:03 am
  #500  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 8,912
Originally Posted by milesforhire View Post
The results sound pretty dismal in this thread. I submitted a claim and am waiting to hear back. I realized that I need to adjust the length (take out a day). Do you think that (if approved) I'd be able to modify it later without losing BRG?
You can't adjust a BRG later. (i.e. change arrival or departure date) You can cancel the whole thing if the original rate permits.
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craigthemif is offline  
Old Oct 13, 19, 3:12 pm
  #501  
 
Join Date: Sep 2009
Location: Wiesbaden, Germany
Programs: RadissonRewards Platinum
Posts: 17
Three bookings - three claims - no answer.

48 h after the claim I sent three mails with the old fashioned documents - no answer.

14 days later I complained that I get no answer on my BORGs - no answer.

The Radisson BORG seems to be nothing more than a joke!
___B___ is offline  
Old Oct 14, 19, 1:20 am
  #502  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 8,912
Originally Posted by ___B___ View Post
Three bookings - three claims - no answer.

48 h after the claim I sent three mails with the old fashioned documents - no answer.

14 days later I complained that I get no answer on my BORGs - no answer.

The Radisson BORG seems to be nothing more than a joke!
Actually the entire Radisson Rewards scheme is a joke.

Even if I wanted to stay at specific Radisson Blu hotels, I'd probably book them these days via hotels.com...
craigthemif is offline  
Old Feb 18, 20, 4:08 pm
  #503  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL GM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 5,264
I now cant even get the website to allow me to submit a claim, trying different browsers. Anyone have this issue?
Adam1222 is offline  
Old Feb 19, 20, 9:25 pm
  #504  
 
Join Date: Jan 2013
Posts: 7
Wasn't working for me either. I asked their twitter account and they told me to email [email protected] Submitted all the information on their online form + added a screenshot. Took 48 hours to get a response of a denial because they claimed they couldn't reproduce the rate and my screenshot didn't have the confirmation screen which showed taxes.

The rate was fluctuating, so I'll give them the benefit of the doubt that the rate was the same as their website when they finally checked it some 2 1/2 days later. When I checked it again later that night, it had gone up since my original claim but still was lower than the rate I booked. I screenshoted the hell out of it and sent it in again. 2nd time got a response after around 24 hours and it was approved! Just be persistent and expect a slow response...
DevilCheese is offline  
Old Jun 14, 20, 12:41 pm
  #505  
 
Join Date: Jan 2018
Location: FCO
Programs: HH Diamond, IHG Platinum, M&M FTL, AZ Ulisse
Posts: 10
are you experiencing also a problem in sending the BRG request?
I filled in every required field but when i click on "send" it doesn't do anything!
FlyingFrancesco is offline  
Old Jun 24, 20, 7:33 pm
  #506  
 
Join Date: Apr 2018
Location: MSP
Programs: Skyteam
Posts: 28
Originally Posted by DevilCheese View Post
Wasn't working for me either. I asked their twitter account and they told me to email [email protected] Submitted all the information on their online form + added a screenshot. Took 48 hours to get a response of a denial because they claimed they couldn't reproduce the rate and my screenshot didn't have the confirmation screen which showed taxes.

The rate was fluctuating, so I'll give them the benefit of the doubt that the rate was the same as their website when they finally checked it some 2 1/2 days later. When I checked it again later that night, it had gone up since my original claim but still was lower than the rate I booked. I screenshoted the hell out of it and sent it in again. 2nd time got a response after around 24 hours and it was approved! Just be persistent and expect a slow response...
^ I reached out to the twitter team, asked to send email and claim was approved based on screenshot in February. BRG was approved in a day.
Originally Posted by FlyingFrancesco View Post
are you experiencing also a problem in sending the BRG request?
I filled in every required field but when i click on "send" it doesn't do anything!
^had same issue with the "send" button. Just reach out to the twitter team, they will create a case for you and ask you to email all details for approval
VBoogie is offline  
Old Nov 11, 20, 4:55 pm
  #507  
 
Join Date: Oct 2020
Programs: aeroplan/avios
Posts: 4
third time no response.

This is the third time i submitted a claim. First 2 times in my previous bookings when i didnt get a response I let it go. But this time there is a 30% difference and I wanted to get a response. 60hours have passed. Messaged on twitter and they also want m to wait upto 5 days. The price online has also increased (still below the one i booked on radisson). I am guessing they purposely wait it out with no responses.
wasiqwaqar is offline  

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