Problems booking standard rooms online

Old Jul 14, 20, 6:30 pm
  #1  
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Problems booking standard rooms online

Near the end of June, I was able to book rooms at a lot of hotels at the standard (i.e. not premium room) rate. I know Radisson had a huge BOGO sale for points that ended 6/30, and I'm wondering if, following that sale, they eliminated a lot of the hotel availability at the standard rates. I've looked for rooms in California, New York, Texas, Asia, and South America, and have yet to come across a single hotel that has standard rooms available for points-only on several dates later in 2020 and through early 2021. Is this a temporary thing, or did Radisson do this sale knowing that they would drastically devalue the points immediately after?
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Old Jul 16, 20, 9:03 am
  #2  
 
Join Date: Jun 2014
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Yeah, this has been going on for at least a week (I posted about it on the 10th on a different thread, and I had noticed it several days before that as well); it seems clear at this point that it is not just a bug, as there's no way that it wouldn't be fixed by now. All I can say is what the hell? I have found good value with Radisson and their CC over the years, but this has deeply eroded my trust and good will towards the brand.
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Old Jul 16, 20, 2:25 pm
  #3  
 
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Standard rooms are not available for points, only premium. Hence the award level. I reported it a week ago, no reply.
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Old Jul 16, 20, 2:51 pm
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I contacted Radisson Rewards on Twitter via DM and they claim it is a known IT issue and they are working on a fix.
I should note this was the second reply they gave me , the first one was a complete fob off.
I’m still not convinced, looks like they are trying to drive revenue bookings imo.
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Old Jul 16, 20, 10:06 pm
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Good to know it might just be an IT issue. I thought it might have to do with the 5000 pt for every stay offer and them not wanting to award 5k points on a 9k category 1 redemption.
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Old Jul 18, 20, 2:34 pm
  #6  
 
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Location: Atlanta, GA
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Still a problem today. Can sometimes get a "points plus cash" rate, or occasionally a premium room points rate, but usually no points rates at all, period! This BETTER be an IT problem and not the "new normal!"
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Old Jul 19, 20, 7:31 am
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I really wish one of the major bloggers with influence would start to cover this issue to put some pressure on Radisson. It has been nearly a month. It would be a complete gutting of the program and even the 40k per year for the credit card annual fee would become a waste of money.
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Old Jul 19, 20, 4:02 pm
  #8  
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I just cancelled my CC. Unless I'm going somewhere with a Category 1 hotel, I can't even get a $60 room with the annual point gift. It's sad how quickly they went from possibly the most generous program, with BOGO rooms when redeeming points as a CC holder, to an almost worthless one.
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Old Jul 20, 20, 9:21 pm
  #9  
 
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CHINESE owned. What do you expect!?

We'll see if it's a devaluation or they are just driving revenue stays by temporarily having an IT bug.
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Old Jul 21, 20, 11:38 am
  #10  
 
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Originally Posted by mile ho View Post
CHINESE owned. What do you expect!?

We'll see if it's a devaluation or they are just driving revenue stays by temporarily having an IT bug.
But then, it is going to kill their 5000 points/stay promo as people before jumping on it, would go ahead and check the redemption rates at properties, and will see 42000 points rate for a $100 room.
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Old Jul 21, 20, 11:53 am
  #11  
 
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Loyalty Lobby just posted about this. Radisson spokesperson said you can call in to book a standard award room. Would love to see if their call center people are really able to find standard award redemption.

Radisson Rewards has identified a system issue that is limiting standard award night from being displayed on the website. In the meantime, members can call the call center directly at 1.800.333.3333 where they can find the full inventory of room redemption options, including standard nights. Radisson Rewards continues to be focused on delivering exceptional value to members.

https://loyaltylobby.com/2020/07/21/...ilable-online/
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Old Jul 22, 20, 7:10 pm
  #12  
 
Join Date: Jan 2009
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Originally Posted by happychic View Post
Loyalty Lobby just posted about this. Radisson spokesperson said you can call in to book a standard award room. Would love to see if their call center people are really able to find standard award redemption.




https://loyaltylobby.com/2020/07/21/...ilable-online/

Have the furloughed all of their IT people? Jesus, the chain is losing money because of this bug.
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Old Jul 25, 20, 8:19 pm
  #13  
 
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Apparently RadissonRewards twitter feed is dead since April 7, and it does feel like there's no-one on the customer service side. Oh-oh, are they going bonkers?
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Old Jul 27, 20, 3:54 pm
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Originally Posted by iggyray View Post
Apparently RadissonRewards twitter feed is dead since April 7, and it does feel like there's no-one on the customer service side. Oh-oh, are they going bonkers?
They still answer DMs
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Old Jul 27, 20, 4:44 pm
  #15  
 
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When I called to book a standard room, it indeed seemed possible. Then I called back at 4:05 PM Pacific time to lock it in, and the call center was closed. The booking was for that night. I used Hilton points instead.
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