All status extended 1 year
Mar 15, 2020, 1:06 pm
#2
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Gold
Posts: 1,968
For completeness the whole email
OUR COMMITMENT TO YOU Dear Members,
Thank you for your continued loyalty and trust in Radisson Hotels in these uncertain times. Our commitment and responsibility towards you have never been stronger as we face the COVID-19 pandemic.
We are continuously monitoring the ever-changing circumstances surrounding the coronavirus and are going above and beyond to keep you, our guests, employees, hotels and offices safe.
Our Commitment to you, our loyal Members
As COVID-19 affects travel plans around the world, we believe our members deserve to use the points that they have acquired and should not be penalized due to circumstances out of their control. As a result, Radisson Hotels is extending its points expiration policy by 6 months (effective March 1, 2020). As an added value, we also extend your elite status through February 2022 to show you our appreciation.
Our Action Plan
Since the outbreak of the pandemic, we have activated our corporate crisis response teams worldwide and have strong processes, robust systems, and dedicated support teams in place.
All our hotels have been fully briefed on essential preparatory and prevention measures. These range from hygiene measures including increased cleaning and sanitizing frequency to guidelines on how to handle suspected or confirmed cases of COVID-19 and, if required, hotel lock downs for quarantine purposes in cooperation with the local authorities.
We are following the recommendations of the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and all relevant authorities for country-specific requirements to ensure the actions we take are comprehensive and suitable.
Your safety as well as the safety of our team members are our highest priority. Our actions demonstrate a firm commitment to deploying appropriate resources to help maintain a healthy environment for our customers and team members.
Our Cancellation Policy
We are constantly updating our global cancellation policy to reflect the latest developments related to COVID-19 and to offer our guests as much flexibility and planning comfort as possible. As the situation will evolve over the coming days, please check our website at https://www.radissonhotels.com/en-us/covid-19 for the latest information.
At the moment, our policy for individual guests allows free modification and free cancellation of all existing and new reservations in all Radisson Hotels worldwide for stays until 30th April 2020. For group reservations, we offer free cancellation for China, South Korea, Japan, Iran, Italy, Belgium, Spain, France and US inbound and outbound travel until 30th April 2020. We also grant free cancellation of bookings impacted by government restrictions.
Please be assured that all our teams are doing their utmost to provide you with the highest levels of service and a safe environment before, during and after your stays with us.
Thank you again for your ongoing trust in Radisson Hotels – in good times, and even more so in these challenging times.
Sincerely,
Federico J. González
CEO, Radisson Hospitality AB
Chairman, Global Steering Committee, Radisson Hotel Group
Thank you for your continued loyalty and trust in Radisson Hotels in these uncertain times. Our commitment and responsibility towards you have never been stronger as we face the COVID-19 pandemic.
We are continuously monitoring the ever-changing circumstances surrounding the coronavirus and are going above and beyond to keep you, our guests, employees, hotels and offices safe.
Our Commitment to you, our loyal Members
As COVID-19 affects travel plans around the world, we believe our members deserve to use the points that they have acquired and should not be penalized due to circumstances out of their control. As a result, Radisson Hotels is extending its points expiration policy by 6 months (effective March 1, 2020). As an added value, we also extend your elite status through February 2022 to show you our appreciation.
Our Action Plan
Since the outbreak of the pandemic, we have activated our corporate crisis response teams worldwide and have strong processes, robust systems, and dedicated support teams in place.
All our hotels have been fully briefed on essential preparatory and prevention measures. These range from hygiene measures including increased cleaning and sanitizing frequency to guidelines on how to handle suspected or confirmed cases of COVID-19 and, if required, hotel lock downs for quarantine purposes in cooperation with the local authorities.
We are following the recommendations of the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and all relevant authorities for country-specific requirements to ensure the actions we take are comprehensive and suitable.
Your safety as well as the safety of our team members are our highest priority. Our actions demonstrate a firm commitment to deploying appropriate resources to help maintain a healthy environment for our customers and team members.
Our Cancellation Policy
We are constantly updating our global cancellation policy to reflect the latest developments related to COVID-19 and to offer our guests as much flexibility and planning comfort as possible. As the situation will evolve over the coming days, please check our website at https://www.radissonhotels.com/en-us/covid-19 for the latest information.
At the moment, our policy for individual guests allows free modification and free cancellation of all existing and new reservations in all Radisson Hotels worldwide for stays until 30th April 2020. For group reservations, we offer free cancellation for China, South Korea, Japan, Iran, Italy, Belgium, Spain, France and US inbound and outbound travel until 30th April 2020. We also grant free cancellation of bookings impacted by government restrictions.
Please be assured that all our teams are doing their utmost to provide you with the highest levels of service and a safe environment before, during and after your stays with us.
Thank you again for your ongoing trust in Radisson Hotels – in good times, and even more so in these challenging times.
Sincerely,
Federico J. González
CEO, Radisson Hospitality AB
Chairman, Global Steering Committee, Radisson Hotel Group
Mar 15, 2020, 2:27 pm
#3
Join Date: May 2007
Location: DFW
Programs: WN A+, AA, HYATT DIAMOND, SPG
Posts: 1,125
Pretty weak extension by comparison to other chains for the points expiration.
Also, no mention of the e-certs. E-certs from Hilton have been given a new expiry date of August 2021, I believe.
I'm going to guess that the e-certs might get a six month extension, too. We'll see.
Still, pretty weak response on the whole, IMO.
Also, no mention of the e-certs. E-certs from Hilton have been given a new expiry date of August 2021, I believe.
I'm going to guess that the e-certs might get a six month extension, too. We'll see.
Still, pretty weak response on the whole, IMO.
May 25, 2020, 3:46 am
#10
Join Date: Aug 2007
Location: CDG / EAP / ZRH
Programs: AF-Platinum for Life / LH-M&M / Radisson Rewards Platinum / IHG Gold
Posts: 242
Feb 25, 2021, 8:16 am
#11
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,041
Has Radisson announced something for 2021? Looks strange that the other chains have announced their lowered targets but Radisson doesn't seem to care?
Feb 28, 2021, 12:45 am
#12
Join Date: Apr 2010
Location: VIE
Programs: SAS EBS / *A Silver, Hilton Diamond, Radisson VIP, IHG Platinum Ambassador
Posts: 3,769
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