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Cannot book on Radissonhotels.com after "upgraded" site.

Cannot book on Radissonhotels.com after "upgraded" site.

Old Aug 13, 19, 7:18 pm
  #1  
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Join Date: Dec 2013
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Cannot book on Radissonhotels.com after "upgraded" site.

Ever since the website was "updated for better experience", the only thing that works on it is My Account. I cannot book or even look for a rate anymore. I tried Safari and Google Chrome. Any idea why it is not working?
I cannot even put destination and dates etc in search fields without first pressing on Search. Then it gives me bunch of errors like not valid destination, then freezes.
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Old Aug 16, 19, 10:51 pm
  #2  
 
Join Date: Nov 2001
Location: USA, JPN, GBR
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Yeah, I noticed that too. I don't know why pressing "search" brings up a box with the search parameters instead of having it right there on the page. The website looks pretty, but its functionality doesn't seem to have changed. If anything, as you've experienced, it's gotten worse. Now THAT'S mind-boggling. Why can't any of these big hotel chains have decent websites?

It seems as though they have A LOT of kinks to work out.
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Old Aug 16, 19, 11:00 pm
  #3  
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Radisson must had hired Hilton`s IT incompetent "geniuses", who made the site a disaster. It worked just fine before, now I have to book elsewhere, and Radisson has to pay to third party sites (although I prefer to pay Radisson directly and don`t wish them to lose on commissions) - I don`t have a choice.

Last edited by ACR2013; Aug 16, 19 at 11:02 pm Reason: g
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Old Aug 17, 19, 11:14 am
  #4  
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Using Firefox, I can book and I can cancel but I can't modify. So I had to cancel and rebook a couple stays just to modify them.

Meanwhile, they're giving bonus points for booking using their app. Maybe the app isn't as bad as the new website?
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Old Aug 20, 19, 4:13 pm
  #5  
 
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Originally Posted by ACR2013 View Post
Radisson must had hired Hilton`s IT incompetent "geniuses", who made the site a disaster. It worked just fine before, now I have to book elsewhere, and Radisson has to pay to third party sites (although I prefer to pay Radisson directly and don`t wish them to lose on commissions) - I don`t have a choice.
I had gotten so used to Hilton's old site that I didn't even realize how much better it was than others (Marriott, BW, IHG, Radisson...), with SPG being an exception. I don't why they changed it. Radisson's old site was far from fine, IMHO, but I do admit that it at least functioned. It boggles the mind why you can't search for multiple rate types in one go.

Originally Posted by sdsearch View Post
Using Firefox, I can book and I can cancel but I can't modify. So I had to cancel and rebook a couple stays just to modify them.

Meanwhile, they're giving bonus points for booking using their app. Maybe the app isn't as bad as the new website?
Trust me, the app is pretty bad. I couldn't figure out why the "Extras" section went blank. Apparently, they discontinued Extras in June. 2 months later, the app still has that section.
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Old Aug 20, 19, 10:57 pm
  #6  
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Originally Posted by Tennen View Post
Trust me, the app is pretty bad.
I didn't ask if the app was bad. I asked if the app was possible a bit less bad than the definitely bad website. Being better than the current Radisson website seems to be a very low bar to cross.
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Old Dec 1, 19, 5:48 pm
  #7  
 
Join Date: Oct 2005
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I am seeing very different pricing on the app vs the web. As much as $20 difference for identical / simultaneous searches. Better pricing on the web consistently.
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