3,000 bonus points with Extras Partners

Old Nov 24, 17, 7:15 am
  #16  
 
Join Date: Aug 2010
Location: Budapest
Programs: A3 *G, Hilton Diamond, Radisson Gold, Accor Gold
Posts: 184
I received the email to participate in this promotion on October 23 and followed the Extra tab on the app and made an iTunes purchase.

I saw where the T&C state the points should post 7-10 days after purchase. My points have not posted after a month so I used the Live Chat function to correspond with an agent.

The agent told me she could not locate anything in the T&C for the promotion that indicate I would receive 3,000 bonus points after my first purchase. She recommended that I email customer service and attach a screen shot of the email (which I did).

Will update when reply received.
xichang08 is offline  
Old Dec 3, 17, 11:56 pm
  #17  
 
Join Date: Aug 2010
Location: Budapest
Programs: A3 *G, Hilton Diamond, Radisson Gold, Accor Gold
Posts: 184
Originally Posted by xichang08 View Post
I received the email to participate in this promotion on October 23 and followed the Extra tab on the app and made an iTunes purchase.

I saw where the T&C state the points should post 7-10 days after purchase. My points have not posted after a month so I used the Live Chat function to correspond with an agent.

The agent told me she could not locate anything in the T&C for the promotion that indicate I would receive 3,000 bonus points after my first purchase. She recommended that I email customer service and attach a screen shot of the email (which I did).

Will update when reply received.
No reply to my email but when checking my account today noticed 3,000 points were added November 29 and listed as Discretionary Point Addition.
xichang08 is offline  
Old Dec 28, 17, 1:24 am
  #18  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 8,208
Had to chase CC, but I also received 3,000 points as Discretionary Point Addition.

(shame they aren't doing the same for the 15K promo)
craigthemif is offline  
Old Jan 4, 18, 3:51 pm
  #19  
 
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Chairman's, Hertz Au+ , IHG Au, Hyatt, Honors Au (Amex), Marriott Life Au, Accor
Posts: 6,649
I Bought It Now for $188 on Ebay via the Carlson app on Nov. 27 & was promised 1128 points @ 6pp$ + 3000 bonus within 30 days (Dec. 27,) but I too have been Scrooged! So today I've used Carlson's Email Us on their Website to report this. I included the link in Expat_852's OP for reference. I shall report here when I get points &or a response. Thank you all.
Brendan is offline  
Old Jan 5, 18, 11:29 am
  #20  
 
Join Date: Oct 2003
Location: KOA
Programs: DL Silver/MM, HH Gold, Hyatt Explorist, IHG Plat, Marriott Gold
Posts: 2,241
Originally Posted by Brendan View Post
I Bought It Now for $188 on Ebay via the Carlson app on Nov. 27 & was promised 1128 points @ 6pp$ + 3000 bonus within 30 days (Dec. 27,) but I too have been Scrooged! So today I've used Carlson's Email Us on their Website to report this. I included the link in Expat_852's OP for reference.
I also made an eBay purchase and have not seen any points yet, so I just sent a similar email to CC.
Richard1148 is offline  
Old Jan 6, 18, 9:58 am
  #21  
 
Join Date: Oct 2003
Location: KOA
Programs: DL Silver/MM, HH Gold, Hyatt Explorist, IHG Plat, Marriott Gold
Posts: 2,241
Here is the response to my email:

Dear Richard,

Thank you for taking the time to write and for being a Club Carlson Member!
Please allow 30 days for the points to show on your account.
I appreciate the opportunity to assist you. If I have not met all of your needs, please let me know.
Richard1148 is offline  
Old Jan 31, 18, 12:23 pm
  #22  
 
Join Date: Oct 2003
Location: KOA
Programs: DL Silver/MM, HH Gold, Hyatt Explorist, IHG Plat, Marriott Gold
Posts: 2,241
I just checked my account today and was pleased to see that the 3000 points plus another 16 points for my ebay purchase had posted, just under the wire within the 30 days of the email from CC.
Richard1148 is offline  
Old Jan 31, 18, 2:50 pm
  #23  
 
Join Date: Aug 2017
Posts: 730
Due to us-visa credit cards, I have 3 different club carlson accounts with 3 different emails.

I had made 3 ebay purchases under each account (80 cents each of some crap). Only one of the 3 posted
nomiiiii is offline  
Old Feb 1, 18, 4:18 pm
  #24  
 
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Chairman's, Hertz Au+ , IHG Au, Hyatt, Honors Au (Amex), Marriott Life Au, Accor
Posts: 6,649
I got my 1128 points for "Partner Points - eBay - Nov 27 2017" on Jan. 17, then a "Discretionary Point Addition" of 3000 points on Jan. 20 along with an email from Club Carlson to apologize, which said the 1128 should have automatically triggered the 3000. To my pleasant surprise, I got another "Discretionary Point Addition" of 3K on Jan. 30 ! Perhaps from another employee who did not know of the one of Jan. 20.
Brendan is offline  
Old Mar 10, 18, 8:51 pm
  #25  
 
Join Date: Dec 2011
Location: DTW
Programs: TK E+, DL, WY, Radisson R
Posts: 2,125
So now no more 3000 bonus points, but for purchases at eBay using the app (if it shows up), so I just want to double check, you get 5 points per dollar for any purchase and another 6 points using the app? So, a total of 11 points per dollar?
vincewy is offline  
Old Mar 12, 18, 10:05 pm
  #26  
 
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Chairman's, Hertz Au+ , IHG Au, Hyatt, Honors Au (Amex), Marriott Life Au, Accor
Posts: 6,649
Vincewy, I got 6 pp$ total naturally (but slowly.) Gee, if I can get 5 pp$ using a laptop, I'd rather do that & avoid the PITA of using the app. (small keys, etc.!)
Brendan is offline  
Old May 25, 18, 8:31 pm
  #27  
 
Join Date: Aug 2011
Programs: SPG Gold, Marriott Gold, Hilton Gold, Club Carlson Gold
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Originally Posted by vincewy View Post
So now no more 3000 bonus points, but for purchases at eBay using the app (if it shows up), so I just want to double check, you get 5 points per dollar for any purchase and another 6 points using the app? So, a total of 11 points per dollar?
3000 is up to 12/31/2018
slickvik is offline  
Old May 31, 18, 2:54 pm
  #28  
 
Join Date: Aug 2011
Programs: SPG Gold, Marriott Gold, Hilton Gold, Club Carlson Gold
Posts: 1,656
I spent $1.40 on iTunes, got 8 points in 3 days, but told to wait 4 weeks from that date for the 3,000 bonus.
slickvik is offline  
Old Jun 25, 18, 11:55 am
  #29  
 
Join Date: Aug 2011
Programs: SPG Gold, Marriott Gold, Hilton Gold, Club Carlson Gold
Posts: 1,656
Had to call in after 4 weeks to get the points posted
slickvik is offline  
Old Jul 20, 19, 5:53 pm
  #30  
 
Join Date: Jan 2014
Location: TYS/BNA/ATL
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Posts: 1,451
It seems that extras tab is now empty for more than a week. First eBay disappeared, and then all the others, and the last time I received points was in the beginning of June for purchases in April. Two other purchases which were made later didn't post at all.
yugi is offline  

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