Q3 Promo: Free Friday Night or 10k Goldpoints after 2 stays
Oct 23, 2017, 10:18 am
#46
Join Date: Aug 2011
Location: RTM
Posts: 130
I noticed 2 of my bookings made with Free Friday e-certs have changed to bookings with co-payments (i.e. not a 100% discount on the initial rate but a certain fixed fee-discount).
For example, one of my bookings was a EUR299 stay that was reduced to zero during booking (exactly like advertised). Also got a confirmation e-mail showing the EUR0 rate. When checking this particular booking online, it shows as a EUR199 discount (and thus a night costing EUR 299 -/- EUR199 = EUR100).
The other booking doesn't show a discount at all and has a higher rate than initially booked (when ignoring the value of the e-cert)...
I sent an e-mail to Club Carlson asking if they could confirm the free nights and/or adjust the bookings to 0-rates to prevent discussion with the hotels during check in/out. I will post an update here once I have received a reply :-)!
For example, one of my bookings was a EUR299 stay that was reduced to zero during booking (exactly like advertised). Also got a confirmation e-mail showing the EUR0 rate. When checking this particular booking online, it shows as a EUR199 discount (and thus a night costing EUR 299 -/- EUR199 = EUR100).
The other booking doesn't show a discount at all and has a higher rate than initially booked (when ignoring the value of the e-cert)...
I sent an e-mail to Club Carlson asking if they could confirm the free nights and/or adjust the bookings to 0-rates to prevent discussion with the hotels during check in/out. I will post an update here once I have received a reply :-)!
Oct 24, 2017, 4:40 am
#48
Join Date: Aug 2015
Posts: 5
Ineligible free friday stay..
My stay with this free friday e-sert promo is marked as Ineligible.
I believed before that every award night is a stay/night.
Or is this just (five star) hotel mistake?
Update: Customer service says that this free friday e-sert is not a stay/night.
I believed before that every award night is a stay/night.
Or is this just (five star) hotel mistake?
Update: Customer service says that this free friday e-sert is not a stay/night.
Last edited by Sakkis; Nov 2, 2017 at 7:00 am
Oct 29, 2017, 4:04 pm
#49
Join Date: Apr 2010
Location: VIE
Programs: SAS EBS / *A Silver, Hilton Diamond, Radisson VIP, IHG Platinum Ambassador
Posts: 3,770
I noticed 2 of my bookings made with Free Friday e-certs have changed to bookings with co-payments (i.e. not a 100% discount on the initial rate but a certain fixed fee-discount).
For example, one of my bookings was a EUR299 stay that was reduced to zero during booking (exactly like advertised). Also got a confirmation e-mail showing the EUR0 rate. When checking this particular booking online, it shows as a EUR199 discount (and thus a night costing EUR 299 -/- EUR199 = EUR100).
The other booking doesn't show a discount at all and has a higher rate than initially booked (when ignoring the value of the e-cert)...
I sent an e-mail to Club Carlson asking if they could confirm the free nights and/or adjust the bookings to 0-rates to prevent discussion with the hotels during check in/out. I will post an update here once I have received a reply :-)!
For example, one of my bookings was a EUR299 stay that was reduced to zero during booking (exactly like advertised). Also got a confirmation e-mail showing the EUR0 rate. When checking this particular booking online, it shows as a EUR199 discount (and thus a night costing EUR 299 -/- EUR199 = EUR100).
The other booking doesn't show a discount at all and has a higher rate than initially booked (when ignoring the value of the e-cert)...
I sent an e-mail to Club Carlson asking if they could confirm the free nights and/or adjust the bookings to 0-rates to prevent discussion with the hotels during check in/out. I will post an update here once I have received a reply :-)!
Oct 31, 2017, 4:45 am
#50
Join Date: Aug 2011
Location: RTM
Posts: 130
Good to hear that they confirmed the night will be free! One of my hotels (Dubai) is now corrected and showing a night for free. Still awaiting a response from a hotel in Johannesburg!
Nov 1, 2017, 2:07 pm
#51
Join Date: Jul 2009
Location: UK
Programs: BA Silver, ICH Plat, Club Carlson G, SAS S
Posts: 1,175
It's actually even more pathetic than that... in order to "unlock" the promotion rates associated with your E-Cert, you also need to enter promotional code "freefri" in addition to your certificate number. You can then book for nights within the promotional period using your voucher.
I've been told that this works for all Radissons worldwide with the exception of the Edwardian group of hotels in London, who are currently experiencing a problem with their E-Cert reservations (probably because they are the most expensive and they don't want you to use them there!
)
Apparently this is explained within the email confirming the E-Cert but I've not received this yet.
Hope that helps
I've been told that this works for all Radissons worldwide with the exception of the Edwardian group of hotels in London, who are currently experiencing a problem with their E-Cert reservations (probably because they are the most expensive and they don't want you to use them there!
)Apparently this is explained within the email confirming the E-Cert but I've not received this yet.
Hope that helps