Retention offer on the US Bank card?

Old Jan 14, 17, 2:29 pm
  #1  
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Join Date: Mar 2016
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Retention offer on the US Bank card?

My $75 annual fee is due in a few weeks on the US Bank Club Carlson Visa. I'm debating whether or not to cancel. I haven't had much use for this card after they got rid of the free night with every booking. I only kept it another year for the e-cert retention offer. Any stories of current retention offers?
FlyerYaar is offline  
Old Jan 15, 17, 12:04 am
  #2  
 
Join Date: Sep 2006
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Guess I was wondering the same but then again the 40,000 point anniversary points make it worth it to keep it for me even without the retention. I don't think US Bank is known for their spectacular retention offers though.
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Old Jan 15, 17, 1:12 am
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I've been offered 2,500 bonus points in the past (and I took them!).
progapanda is offline  
Old Jan 22, 17, 2:09 pm
  #4  
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I'll give it a try. Any idea what the US Bank retention phone number is?
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Old Feb 8, 17, 10:16 am
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Join Date: Oct 2007
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I tried to get a retention deal and was offered nothing
dburns is offline  
Old Feb 9, 17, 3:48 am
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Join Date: Feb 2011
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Originally Posted by dburns View Post
I tried to get a retention deal and was offered nothing
Really interesting, considering the benefits keep being cut with losing the last award night free and the 2-for-1 rate. You'd think they would so something to sweeten the deal, why would anyone keep this card now?
Lyssa is offline  
Old Apr 15, 17, 12:03 pm
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Join Date: Aug 2013
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Called the number on the back of card, asked for retention. He said there was no retention department, but transferred me to a supervisor. The supervisor was able to offer me an additional 7,500 points for keeping the card (on top of the normal 40,000 renewal bonus). Accepted the offer since I use CC for impromptu trips. I have very minimal spend on the card, and a couple stays each year.
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Old May 18, 17, 9:46 am
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Join Date: Dec 2012
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I called CS. I was able to get an extra 2,500 points. They call them satisfaction points. I have to use the card one to prove my satisfaction to get them. So, it is not necessarily connected to the renewal (?) though my call was to get a retention.
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Old May 19, 17, 8:33 am
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Join Date: Oct 2007
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Another data point: Tried for a retention offer, nothing available/offered
dburns is offline  
Old Nov 20, 17, 4:34 am
  #10  
 
Join Date: Nov 2017
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datapoint

Called 11/20/17. Nothing offered.
koalay is offline  
Old Dec 21, 17, 4:17 pm
  #11  
 
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Same here - they said the only way to waive the Annual Fee was to cancel the card. Umm...sure. After the dilution of benefits, I stopped using the card. I actually resuscitated it a bit recently when I thought I was going to be traveling through Scandinavia next year, where my usual Hilton/IHG options are pretty weak. Given that I'm not doing that trip anymore, I didn't hesitate to give up this card.
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Old Dec 24, 17, 5:48 pm
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Join Date: Feb 2011
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Originally Posted by koalay View Post
Called 11/20/17. Nothing offered.
Try send the secured message instead. DP: Club Carlson Credit Card Retention Offer
flybie is offline  
Old Jan 4, 18, 4:05 pm
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Join Date: Dec 2000
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I called CS in early Dec. after my $75 AF posted. The rep entered my request for a waiver of AF into the computer, which said YES instantly . I had spent about $10,500 in the past year.
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Old Jan 7, 18, 6:47 pm
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Originally Posted by Brendan View Post
I called CS in early Dec. after my $75 AF posted. The rep entered my request for a waiver of AF into the computer, which said YES instantly . I had spent about $10,500 in the past year.
Did you get to keep renewal points? To me they're worth the annual fee and status.
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Old Jan 7, 18, 8:50 pm
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Join Date: Dec 2000
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My status renewal for 2018 has been confirmed. My 40K renewal points are due on when my statement closes in early February, so I shall see. True, they are worth >> $75.
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