Rate drops on flexible bookings - how to change without cancel+rebook?
Apr 30, 2016, 7:07 am
#1
Original Poster
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,152
Rate drops on flexible bookings - how to change without cancel+rebook?
A month or so ago I made a flexible (best available rate) booking for a few weeks time. Last night I had a quick look, and saw that the price had come down slightly. So, I went to my account, did a "View/Change" on the reservation, did an Edit on the Reservation Details, the new lower rate showed up, and I confirmed the change. Only snag - the confirmation email came through with the old higher price still in it, and the reservation details only showed the hold higher price...
Quick call to the Club Carlson member services line confirmed that the reservation hadn't been changed onto the lower rate, and the only way they could think of to fix it was to cancel my reservation and book me a new one at the lower rate. Was rather a faff and took a while, and this wasn't the first time I've hit this problem
With Hilton and IHG, I find it quite easy to modify my reservation onto a cheaper rate online in the case of the price dropping for a flexible booking. Am I missing something on how to do it for a Club Carlson booking? Or should I just always give up and rebook + cancel myself online?
Quick call to the Club Carlson member services line confirmed that the reservation hadn't been changed onto the lower rate, and the only way they could think of to fix it was to cancel my reservation and book me a new one at the lower rate. Was rather a faff and took a while, and this wasn't the first time I've hit this problem
With Hilton and IHG, I find it quite easy to modify my reservation onto a cheaper rate online in the case of the price dropping for a flexible booking. Am I missing something on how to do it for a Club Carlson booking? Or should I just always give up and rebook + cancel myself online?
Apr 30, 2016, 7:44 am
#2
Join Date: Jun 2012
Location: Oslo
Programs: SAS EBG, IHG Spire Amb, CCG
Posts: 591
A month or so ago I made a flexible (best available rate) booking for a few weeks time. Last night I had a quick look, and saw that the price had come down slightly. So, I went to my account, did a "View/Change" on the reservation, did an Edit on the Reservation Details, the new lower rate showed up, and I confirmed the change. Only snag - the confirmation email came through with the old higher price still in it, and the reservation details only showed the hold higher price...
Quick call to the Club Carlson member services line confirmed that the reservation hadn't been changed onto the lower rate, and the only way they could think of to fix it was to cancel my reservation and book me a new one at the lower rate. Was rather a faff and took a while, and this wasn't the first time I've hit this problem
With Hilton and IHG, I find it quite easy to modify my reservation onto a cheaper rate online in the case of the price dropping for a flexible booking. Am I missing something on how to do it for a Club Carlson booking? Or should I just always give up and rebook + cancel myself online?
Quick call to the Club Carlson member services line confirmed that the reservation hadn't been changed onto the lower rate, and the only way they could think of to fix it was to cancel my reservation and book me a new one at the lower rate. Was rather a faff and took a while, and this wasn't the first time I've hit this problem
With Hilton and IHG, I find it quite easy to modify my reservation onto a cheaper rate online in the case of the price dropping for a flexible booking. Am I missing something on how to do it for a Club Carlson booking? Or should I just always give up and rebook + cancel myself online?
If not, I usual do two edits, changing # of people back and forth, which have resulted in new rate before.