US Bank/Club Carlson Free night

Old Aug 13, 15, 4:03 pm
  #1  
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Join Date: Sep 2012
Location: PHL
Programs: AA Gold, Hilton Gold, RR Gold
Posts: 478
US Bank/Club Carlson Free night

I received a letter in the mail today from US Bank thanking me for being a valued card member. In the letter they stated that they are giving me one free night in a standard room at any Carlson Rezidor hotel worldwide for my continued support. The footnote says the e-cert will be emailed to me in 6-8 weeks.

Has anyone else received one of these letters? I haven't heard much about it.
McSam18 is offline  
Old Aug 13, 15, 4:40 pm
  #2  
 
Join Date: Jul 2003
Location: WAS/ Silver Spring, MD,USA
Programs: UA/AA
Posts: 850
I received the same letter in the mail about an hour ago. I know it will certainly be put to good use.
Maybe they are trying to hang onto people who have held the card for a couple of years after seeing many accounts closed this year.
Paiteaw is offline  
Old Aug 13, 15, 7:30 pm
  #3  
 
Join Date: Sep 2011
Location: ORD/MDW
Programs: DL-Gold, UA-*S, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-Titanium
Posts: 2,793
When was/will your AF come due? I'm wondering whether it is tied to card renewal.
FindAWay is offline  
Old Aug 13, 15, 8:09 pm
  #4  
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Join Date: Sep 2012
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Originally Posted by Paiteaw View Post
I received the same letter in the mail about an hour ago. I know it will certainly be put to good use.
Maybe they are trying to hang onto people who have held the card for a couple of years after seeing many accounts closed this year.
Originally Posted by FindAWay View Post
When was/will your AF come due? I'm wondering whether it is tied to card renewal.
The kicker to this is that I've had the card for less than half a year. First time having the card too.

I'll definitely put it to good use too, especially since it's useable worldwide unlike the $10k yearly spend cert.
McSam18 is offline  
Old Aug 14, 15, 4:50 am
  #5  
 
Join Date: Apr 2003
Posts: 114
Husband and I both received the letter yesterday; not expecting it but looking forward to using these certificates.
Hope the e-mail with the certificates arrives soon.
Also each just got our cards a few months ago.
barbh2 is offline  
Old Aug 14, 15, 10:01 am
  #6  
 
Join Date: Jan 2005
Posts: 79
Got my letter today, wife did not receive one on her card yet. We also have the business card. Anyone receiving letters for those?
scoobaboy is offline  
Old Aug 14, 15, 5:54 pm
  #7  
 
Join Date: May 2012
Posts: 27
For those receiving the letters, did you call or email US Bank about the change in benefits previously?
jay4 is offline  
Old Aug 14, 15, 5:56 pm
  #8  
 
Join Date: Apr 2001
Location: DFW
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Originally Posted by Paiteaw View Post
I received the same letter in the mail about an hour ago. I know it will certainly be put to good use.
Maybe they are trying to hang onto people who have held the card for a couple of years after seeing many accounts closed this year.
Originally Posted by McSam18 View Post
The kicker to this is that I've had the card for less than half a year. First time having the card too.

I'll definitely put it to good use too, especially since it's useable worldwide unlike the $10k yearly spend cert.
Me, too. I received my card earlier this year. It will be great to squeeze one more (high value) free night out of CC before I cancel the card.
aamilesslave is offline  
Old Aug 14, 15, 5:59 pm
  #9  
 
Join Date: Jan 2013
Location: 212
Programs: Marriott Titanium, Hilton Gold, UA Silver
Posts: 501
We received the letter even though we downgraded to the No-Fee version of the card a few months ago. We also did call and complain when the took away the BOGO feature. They only gave us a small 2,500 point as compensation (April) and then later in July (without us asking) they topped it up another 5,000 to match the 7,500 pt standard compensation that everyone else got.

For those that haven't gotten their letter yet:

"U.S. Bank is committed to providing service excellence to our cardholders. In appreciation of your continued support and for being a loyal Club Carlson Visa cardholder, we are pleased to provide you with one E-Certificate for one night in a standard room at any Carlson Rezidor hotel worldwide. Your E-Certificate will be delivered in an email from Club Carlson."

Fine Print: E-Certificate is valid for one night in a standard room, double occupancy. Your E-Certificate will be sent to the email address in your Club Carlson Account Profile in approximately 6-8 weeks. E-Certificates expire 12 months from date of issuance. U.S Bank is not responsible for the E-Certificate fulfillment. See E-Certificate for complete terms and conditions."
Songer5 is offline  
Old Aug 14, 15, 7:12 pm
  #10  
 
Join Date: Apr 2003
Posts: 114
Originally Posted by jay4 View Post
For those receiving the letters, did you call or email US Bank about the change in benefits previously?
Neither my husband or I ever called or e-mailed US Bank about the recent change in benefits but we both got the letter in the mail.
barbh2 is offline  
Old Aug 14, 15, 7:16 pm
  #11  
 
Join Date: May 2014
Location: OMA
Posts: 20
Got one in the mail for both the wifey and I. Only had the card 8 months or so.
dhermsen is offline  
Old Aug 14, 15, 9:50 pm
  #12  
 
Join Date: Oct 2014
Posts: 34
I received this letter despite cancelling the card 2 months ago. Wonder if I'll get that email. Im not banking on it.
JJLeahy47 is offline  
Old Aug 15, 15, 6:12 am
  #13  
 
Join Date: Dec 2009
Location: NYC/CT
Programs: AA, UA, SPG
Posts: 78
I received about receiving a free c-cert for being a valued customer. I'm not complaining here I'll put the cert to good use.
myc2004 is offline  
Old Aug 15, 15, 9:37 am
  #14  
 
Join Date: Jul 2013
Programs: SPG Gold/HH Diamond/CC Gold/Hyatt Explorist
Posts: 306
I received the letter for both my personal & business accounts. What an awesome surprise. Received 7,500 retention points on both accounts earlier this year as well. The free nights will be as good as 140,000 bonus points so 155,000 total points due to this devaluation.

Would love to have the last night free benefit still around but this certainly doesn't hurt! Check your mail everyone!
Nehawk is offline  
Old Aug 15, 15, 11:10 am
  #15  
 
Join Date: Jan 2006
Location: MSP
Programs: SAA, DL, BA, UA, IHG, SPG
Posts: 160
I closed my account a couple months ago, got the AF credited back, and received this letter yesterday. Here's to hoping I get the email with the cert as well!
aviationwiz is offline  

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