US Bank/Club Carlson Free night
#1
Original Poster
Join Date: Sep 2012
Location: PHL
Programs: AA Gold, Hilton Diamond
Posts: 480
US Bank/Club Carlson Free night
I received a letter in the mail today from US Bank thanking me for being a valued card member. In the letter they stated that they are giving me one free night in a standard room at any Carlson Rezidor hotel worldwide for my continued support. The footnote says the e-cert will be emailed to me in 6-8 weeks.
Has anyone else received one of these letters? I haven't heard much about it.
Has anyone else received one of these letters? I haven't heard much about it.
#2
Join Date: Jul 2003
Location: WAS/ Silver Spring, MD,USA
Programs: UA/AA
Posts: 857
I received the same letter in the mail about an hour ago. I know it will certainly be put to good use.
Maybe they are trying to hang onto people who have held the card for a couple of years after seeing many accounts closed this year.
Maybe they are trying to hang onto people who have held the card for a couple of years after seeing many accounts closed this year.
#4
Original Poster
Join Date: Sep 2012
Location: PHL
Programs: AA Gold, Hilton Diamond
Posts: 480
I'll definitely put it to good use too, especially since it's useable worldwide unlike the $10k yearly spend cert.
#8
Join Date: Apr 2001
Location: DFW
Programs: AA EP 3MM, UA Silver, Bonvoy LT TIT, Hyatt Explorist, HH Silver, Caesars PLT
Posts: 7,259
#9
Join Date: Jan 2013
Location: 212
Programs: Marriott Titanium, Hilton Gold, UA Silver
Posts: 502
We received the letter even though we downgraded to the No-Fee version of the card a few months ago. We also did call and complain when the took away the BOGO feature. They only gave us a small 2,500 point as compensation (April) and then later in July (without us asking) they topped it up another 5,000 to match the 7,500 pt standard compensation that everyone else got.
For those that haven't gotten their letter yet:
"U.S. Bank is committed to providing service excellence to our cardholders. In appreciation of your continued support and for being a loyal Club Carlson Visa cardholder, we are pleased to provide you with one E-Certificate for one night in a standard room at any Carlson Rezidor hotel worldwide. Your E-Certificate will be delivered in an email from Club Carlson."
Fine Print: E-Certificate is valid for one night in a standard room, double occupancy. Your E-Certificate will be sent to the email address in your Club Carlson Account Profile in approximately 6-8 weeks. E-Certificates expire 12 months from date of issuance. U.S Bank is not responsible for the E-Certificate fulfillment. See E-Certificate for complete terms and conditions."
For those that haven't gotten their letter yet:
"U.S. Bank is committed to providing service excellence to our cardholders. In appreciation of your continued support and for being a loyal Club Carlson Visa cardholder, we are pleased to provide you with one E-Certificate for one night in a standard room at any Carlson Rezidor hotel worldwide. Your E-Certificate will be delivered in an email from Club Carlson."
Fine Print: E-Certificate is valid for one night in a standard room, double occupancy. Your E-Certificate will be sent to the email address in your Club Carlson Account Profile in approximately 6-8 weeks. E-Certificates expire 12 months from date of issuance. U.S Bank is not responsible for the E-Certificate fulfillment. See E-Certificate for complete terms and conditions."
#10
Join Date: Apr 2003
Posts: 114
#14
Join Date: Jul 2013
Programs: SPG Gold/HH Diamond/CC Gold/Hyatt Explorist
Posts: 310
I received the letter for both my personal & business accounts. What an awesome surprise. Received 7,500 retention points on both accounts earlier this year as well. The free nights will be as good as 140,000 bonus points so 155,000 total points due to this devaluation.
Would love to have the last night free benefit still around but this certainly doesn't hurt! Check your mail everyone!
Would love to have the last night free benefit still around but this certainly doesn't hurt! Check your mail everyone!