Radisson San Juan Closing
Apr 27, 2015, 9:35 pm
#1
Original Poster
Join Date: Jun 2012
Posts: 25
Radisson San Juan Closing
I am booked at the Radisson in San Juan on May 1 and 2 and May 10 and 11. I found this article, but have received no notification from the hotel or Club Carlson. I am getting more and more frustrated with Club Carlson!
http://www.foxbusiness.com/markets/2...rist-district/
http://www.foxbusiness.com/markets/2...rist-district/
Apr 28, 2015, 5:46 am
#2
Join Date: May 2010
Posts: 688
I am booked at the Radisson in San Juan on May 1 and 2 and May 10 and 11. I found this article, but have received no notification from the hotel or Club Carlson. I am getting more and more frustrated with Club Carlson!
http://www.foxbusiness.com/markets/2...rist-district/
http://www.foxbusiness.com/markets/2...rist-district/
Apr 28, 2015, 7:09 am
#3
Join Date: Mar 2013
Programs: HHonors Diamond, IHG Plat, Club Carlson Gold, SPG Gold, Marriott Gold
Posts: 316
I am booked at the Radisson in San Juan on May 1 and 2 and May 10 and 11. I found this article, but have received no notification from the hotel or Club Carlson. I am getting more and more frustrated with Club Carlson!
http://www.foxbusiness.com/markets/2...rist-district/
http://www.foxbusiness.com/markets/2...rist-district/
Apr 28, 2015, 1:27 pm
#4
Original Poster
Join Date: Jun 2012
Posts: 25
Thanks, Namaste. I don't have Hyatt points, but I did get booked at other hotels. Unfortunately, I only have IHG and Club Carlson points and was only able to use points for one night at the Holiday Inn Express.
I contacted Club Carlson elite line and they are supposed to be calling me back. I am leaving the reservations intact until near the last cancellation time just to see if Club Carlson cares. (Ha!)
I contacted Club Carlson elite line and they are supposed to be calling me back. I am leaving the reservations intact until near the last cancellation time just to see if Club Carlson cares. (Ha!)
Apr 28, 2015, 3:03 pm
#5
Original Poster
Join Date: Jun 2012
Posts: 25
Club Carlson's lame reply on Facebook:
Thanks for reaching out. The Radisson Ambassador Hotel is independently owned and operated pursuant to a franchise agreement with Radisson. The hotel has informed us that they are closing for business effective 4/29. If you have any additional questions, please feel free to contact the hotel directly at 1-787-721-7300.
We apologize for any inconvenience this may cause.
I tried to call the hotel numerous times, but no one was answering the phone.
No phone reply from Club Carlson even though they promised one.
Thanks for reaching out. The Radisson Ambassador Hotel is independently owned and operated pursuant to a franchise agreement with Radisson. The hotel has informed us that they are closing for business effective 4/29. If you have any additional questions, please feel free to contact the hotel directly at 1-787-721-7300.
We apologize for any inconvenience this may cause.
I tried to call the hotel numerous times, but no one was answering the phone.
No phone reply from Club Carlson even though they promised one.
Apr 28, 2015, 3:22 pm
#6
Join Date: Jul 2005
Location: Chicago, IL
Programs: AA EP; WN CP;UA SILVER; MARRIOTT TITANIUM; HH DIAMOND; IHG PLAT; RADISSON PLAT; HYATT GLOBAL
Posts: 1,938
Overall unfortunate to see one more Radisson properly closing, but overall this property was subpar and expensive, outdated.
It was good with last night free, but since that died, this property was not worth an award stay.
It was good with last night free, but since that died, this property was not worth an award stay.
May 1, 2015, 8:18 pm
#7
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
Club Carlson's lame reply on Facebook:
Thanks for reaching out. The Radisson Ambassador Hotel is independently owned and operated pursuant to a franchise agreement with Radisson. The hotel has informed us that they are closing for business effective 4/29. If you have any additional questions, please feel free to contact the hotel directly at 1-787-721-7300.
We apologize for any inconvenience this may cause.
I tried to call the hotel numerous times, but no one was answering the phone.
No phone reply from Club Carlson even though they promised one.
Thanks for reaching out. The Radisson Ambassador Hotel is independently owned and operated pursuant to a franchise agreement with Radisson. The hotel has informed us that they are closing for business effective 4/29. If you have any additional questions, please feel free to contact the hotel directly at 1-787-721-7300.
We apologize for any inconvenience this may cause.
I tried to call the hotel numerous times, but no one was answering the phone.
No phone reply from Club Carlson even though they promised one.
May 13, 2015, 6:58 pm
#8
Join Date: Jul 2007
Location: LAX-- But I'd rather be on Brokeback Mountain. United 1K! Other
Programs: RCC,HHonors Diamond,HGVC Elite,SPG Plat,Hyatt Diamond,Nat'l Emerald Exec Elite, Disney Premier Pass
Posts: 2,472
I had an award reservation there Memorial Day weekend. I was notified by Carlson that they were leaving and they posted 38K discretionary points back in my acct (the cost of my two night reservation). Strange that I cannot cancel the reservation though, it's just sitting in my account. I just get an error message.
May 13, 2015, 9:05 pm
#9
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
I had an award reservation there Memorial Day weekend. I was notified by Carlson that they were leaving and they posted 38K discretionary points back in my acct (the cost of my two night reservation). Strange that I cannot cancel the reservation though, it's just sitting in my account. I just get an error message.
Jun 1, 2015, 7:59 pm
#11
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,399
You might have protections from your credit card company and that might be less frustrating than trying to get the hotel or Expedia to give you a refund. You still have the problem of finding a new hotel for your stay.