In room welcome gift
Jan 7, 2013, 11:25 am
#46
Join Date: Sep 2011
Location: BOS
Posts: 519
Park Inn - Lully (Switzerland)
Park Inn - Lully (Switzerland), my home away from home lately, leaves me a nice handwritten note, some fresh fruit, and a bottle of water.
The first time the note was in German which was pretty good since they took the time to look at where I was coming from. Every time after that, it was in English when they met me and realized I was a native English speaker. That's some attention to detail. Amazing staff.
The first time the note was in German which was pretty good since they took the time to look at where I was coming from. Every time after that, it was in English when they met me and realized I was a native English speaker. That's some attention to detail. Amazing staff.
Jan 7, 2013, 1:18 pm
#47
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,207
Considering they didn't even know themselves who got which benefits I'm not surprised it can be a hit or miss affair. However I now see they've updated the welcome gift benefit on the CC site to include Gold members as well. In Europe it's only supposed to be given at Radisson properties although I have been given it in a Park Inn before.
Jan 7, 2013, 1:45 pm
#48
Join Date: Jun 2012
Location: Oslo
Programs: SAS EBG, IHG Spire Amb, CCG
Posts: 591
Considering they didn't even know themselves who got which benefits I'm not surprised it can be a hit or miss affair. However I now see they've updated the welcome gift benefit on the CC site to include Gold members as well. In Europe it's only supposed to be given at Radisson properties although I have been given it in a Park Inn before.
Jan 15, 2013, 5:11 pm
#49
Join Date: Sep 2007
Location: London UK
Programs: BAEC Silver,, Oman Air Gold
Posts: 747
Park Inn Belfast always give me a chocolate bar, dressing gown and water
Radisson Blu Cardiff lasy weekend gave me a fruit platter (2 strawberries. a green apple, a red apple a plum, a pear, 2 chocolate flakes, a jar of nuts and a baked meringue) and two bottles of water!
Radisson Blu Cardiff lasy weekend gave me a fruit platter (2 strawberries. a green apple, a red apple a plum, a pear, 2 chocolate flakes, a jar of nuts and a baked meringue) and two bottles of water!
Jan 16, 2013, 9:01 am
#50
Join Date: Jun 2010
Location: Staffordshire UK
Programs: Mucci, BA Silver, HON, EK Gold
Posts: 242
The brochure from Club Carlson clearly states in room welcome gift as a benefit for Gold and above, so I do expect it. At the Radisson Blu Warsaw a few months ago, there was no welcome gift and when I asked at the front desk and showed them the page, they just shrugged. (There were many little problems at that hotel, the sullen service being one of them)
At our recent stay in China at the Radisson Blu Shanghai New World, again no welcome gift. When I asked at the desk, after much discussion in Chinese, they reluctantly said they would send up a fruit plate. Any other possibilities? No, just a fruit plate. Although I was rather tired of fruit plates by my last day in China, I took it anyway. (Looked nice, mostly unripe or strange-tasting...)
At our recent stay in China at the Radisson Blu Shanghai New World, again no welcome gift. When I asked at the desk, after much discussion in Chinese, they reluctantly said they would send up a fruit plate. Any other possibilities? No, just a fruit plate. Although I was rather tired of fruit plates by my last day in China, I took it anyway. (Looked nice, mostly unripe or strange-tasting...)
Aug 6, 2013, 8:29 pm
#51
Join Date: Aug 2013
Location: ORD
Posts: 1
Radisson Cincinnati (Covington, KY) - Welcome Gift
At Radisson Cincinnati, I've got diddly squat at the check-in as Club Carlson Gold (matched from HHonors Diamond); then, on the second day of the stay I called the front desk to ask what the welcome gift is. Apparently, the gift is free breakfast at the hotel restaurant.
The clerk apologized for not the check-in staff's not offering the welcome gift, and offered the breakfast coupons for the remaining two days of my stay, and when prompted about whether they can do anything else, additional drink coupons for the in-house restaurant (to which I said no) and then a free item from the hotel's pantry; and promised delivery of the breakfast coupons to my room.
Still waiting 15 minutes later.
The clerk apologized for not the check-in staff's not offering the welcome gift, and offered the breakfast coupons for the remaining two days of my stay, and when prompted about whether they can do anything else, additional drink coupons for the in-house restaurant (to which I said no) and then a free item from the hotel's pantry; and promised delivery of the breakfast coupons to my room.
Still waiting 15 minutes later.
Aug 8, 2013, 1:25 pm
#52
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 835
Radisson Blu Hotel Birmingham, UK
A chocolate board with strawberries along with a nice handwritten message.
I arrived there on a very snowy day. The welcome message mentioned the weather and thanked me for coming over to the hotel on such a day. I was quite happy with the message and left it with my stuff on the desk.
Even though the message was with my personal items, housekeeping was bothered to take it from there and binned it, which was unbelievable!
I arrived there on a very snowy day. The welcome message mentioned the weather and thanked me for coming over to the hotel on such a day. I was quite happy with the message and left it with my stuff on the desk.
Even though the message was with my personal items, housekeeping was bothered to take it from there and binned it, which was unbelievable!
Aug 20, 2013, 1:45 pm
#54
Join Date: Jul 2005
Location: Chicago, IL
Programs: AA EP; WN CP;UA SILVER; MARRIOTT TITANIUM; HH DIAMOND; IHG PLAT; RADISSON PLAT; HYATT GLOBAL
Posts: 1,938
Radisson LAX (Award stay using free night benefit)
Welcome letter, premium sparkling water from new zealand, a plate with brownie, fruit and blueberries.
Executive floor upgrade - I think that a bathrobe, slippers, and a speaker docking station alarm clock are nicer.
Asked about breakfast, Received one voucher for one coffee and pastry at breakfast bar. Odd thing is that when I stated that we were two in party, she mentioned only the member gets benefit...odd..inconsistent...but I took it.
Welcome letter, premium sparkling water from new zealand, a plate with brownie, fruit and blueberries.
Executive floor upgrade - I think that a bathrobe, slippers, and a speaker docking station alarm clock are nicer.
Asked about breakfast, Received one voucher for one coffee and pastry at breakfast bar. Odd thing is that when I stated that we were two in party, she mentioned only the member gets benefit...odd..inconsistent...but I took it.
Aug 21, 2013, 2:43 pm
#55
Join Date: May 2009
Location: DUS
Programs: IC PLAT AMB, clubcarlson Concierge, Le Club Accor Gold
Posts: 368
Park Inn Budapest (HU)
Welcome letter, light sparkling water and a generous plate with diverent fruit and berries.
as a concierge member get also offered free breakfast for 2 persons (asking during check inn).
upgrade to huge business corner room with about 35 sqm
as a concierge member get also offered free breakfast for 2 persons (asking during check inn).
upgrade to huge business corner room with about 35 sqm
Last edited by schauschun; Aug 21, 2013 at 2:51 pm
Aug 21, 2013, 2:46 pm
#56
Join Date: May 2009
Location: DUS
Programs: IC PLAT AMB, clubcarlson Concierge, Le Club Accor Gold
Posts: 368
Radisson Blu Hotel, Wroclaw (PL)
Welcome letter, bottle of local mineral water and a generous plate with diverent fruits.
as a concierge member get also offered free breakfast for 2 persons (without asking).
as the hotel was fully booked got upgrade to accessible room with giant bathroom.
as a concierge member get also offered free breakfast for 2 persons (without asking).
as the hotel was fully booked got upgrade to accessible room with giant bathroom.
Nov 17, 2013, 2:37 pm
#58
Join Date: Jun 2012
Programs: Amex Plat
Posts: 23
Edinburgh Radisson Blu
Lovely hand written note which was nice and witty alongside a plate with a Tunnocks Tea Cake, 2 shortbread and snowball. What was really nice is that, I'd booked 3 rooms as I was with my family, they'd included the welcome gift for all the rooms I'd booked.
Think I might be switching over from SPG given how nice this was.
Think I might be switching over from SPG given how nice this was.
Nov 17, 2013, 3:23 pm
#59
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 835
Lovely hand written note which was nice and witty alongside a plate with a Tunnocks Tea Cake, 2 shortbread and snowball. What was really nice is that, I'd booked 3 rooms as I was with my family, they'd included the welcome gift for all the rooms I'd booked.
Think I might be switching over from SPG given how nice this was.
Think I might be switching over from SPG given how nice this was.
Well, I have been Concierge since the programme changed sometime ago, I do not see anything superior to SPG. Status recognition (or programme itself) is inconsistent, *many* staff members have still not yet understood membership benefits... In particular, it's become more useless since the massive devaluation of points conversion. As an ex-Platinum, I can say that SPG is a solid loyalty programme IMHO.