Bad News re EZE Trip (No Miles etc.)
Nov 1, 2002, 9:25 am
#1
Original Poster
Join Date: Mar 2001
Posts: 522
Bad News re EZE Trip (No Miles etc.)
Hello,
Had a chance to take a look at the log in my EZE booking (tickets were finally issued last weeek). Looks like we won't be receiving any miles among other stuff. Main points:
-- We were booked in one of the C Sub Classes. Same class that is used to book non rev's travelling on ID00R1 tickets (at least during SR times).
-- 24OCT02 "DO NOT ACCEPT IF NOT TRVLD UK-CH" 2
-- 24OCT02 "DO NOT ACCEPT IF DESTINATION IS NOT UK"
-- 18OCT02 "NIL QUALIFLYER MILES CREDIT PERMITTED"
-- "HFAX 1 OSI LX NIL QUALIFLYER MILES CREDIT PERMITTED"
My credit card data was included in the log file. Not sure if it is standard procedure with e-tickets but does't seem right.
So what do you think? See no reason to accept this.
Also some other stuff but I don't have time to post it since I am at a web cafe in Geneva.
Jeremiah
[This message has been edited by teahan (edited 11-01-2002).]
Had a chance to take a look at the log in my EZE booking (tickets were finally issued last weeek). Looks like we won't be receiving any miles among other stuff. Main points:
-- We were booked in one of the C Sub Classes. Same class that is used to book non rev's travelling on ID00R1 tickets (at least during SR times).
-- 24OCT02 "DO NOT ACCEPT IF NOT TRVLD UK-CH" 2
-- 24OCT02 "DO NOT ACCEPT IF DESTINATION IS NOT UK"
-- 18OCT02 "NIL QUALIFLYER MILES CREDIT PERMITTED"
-- "HFAX 1 OSI LX NIL QUALIFLYER MILES CREDIT PERMITTED"
My credit card data was included in the log file. Not sure if it is standard procedure with e-tickets but does't seem right.
So what do you think? See no reason to accept this.
Also some other stuff but I don't have time to post it since I am at a web cafe in Geneva.
Jeremiah
[This message has been edited by teahan (edited 11-01-2002).]
Nov 1, 2002, 9:44 am
#2
Join Date: Jul 2001
Posts: 675
Very bad news indeed for the most for the club miles and also for the bonuses.
kooks. http://www.flyertalk.com/forum/frown.gif
[This message has been edited by kooks (edited 11-01-2002).]
kooks. http://www.flyertalk.com/forum/frown.gif
[This message has been edited by kooks (edited 11-01-2002).]
Nov 1, 2002, 9:55 am
#3
Join Date: Aug 2001
Location: Sweden
Posts: 279
teahan,
Where did you find this information?
When I look at my booking on www.swiss.com, I see nothing of this.
Where did you find this information?
When I look at my booking on www.swiss.com, I see nothing of this.
Nov 1, 2002, 10:27 am
#4
Join Date: Jul 2001
Posts: 675
The informations are on your reservation file on the Swiss computer system. So it is not only possible to have access to it over the Internet.
kooks.
[This message has been edited by kooks (edited 11-01-2002).]
kooks.
[This message has been edited by kooks (edited 11-01-2002).]
Nov 1, 2002, 10:58 am
#5
Original Poster
Join Date: Mar 2001
Posts: 522
kooks,
Can Swiss seriously get away with this? I personally don't think so.
Johan,
It is in your resevation log which Swiss generally doesn't release to the passenger. Although if you are lucky or ask nicely enough....
Jeremiah
Can Swiss seriously get away with this? I personally don't think so.
Johan,
It is in your resevation log which Swiss generally doesn't release to the passenger. Although if you are lucky or ask nicely enough....
Jeremiah
Nov 1, 2002, 12:03 pm
#6
Join Date: Jul 2001
Posts: 675
Jeremiah,
Usually according to the Qualiflyer rules, we can earn club miles and bonuses on all LX flights except some charters (to Egypt for eg).
So what to do I don t know.
Wait and after the trip ask for the miles afterwards?.
Ask Rudi's niece to report it to the newspapers? ( http://www.flyertalk.com/forum/Forum.../000846-2.html )
Not very professional from Swiss and Qualiflyer in any case.
kooks.
Usually according to the Qualiflyer rules, we can earn club miles and bonuses on all LX flights except some charters (to Egypt for eg).
So what to do I don t know.
Wait and after the trip ask for the miles afterwards?.
Ask Rudi's niece to report it to the newspapers? ( http://www.flyertalk.com/forum/Forum.../000846-2.html )
Not very professional from Swiss and Qualiflyer in any case.
kooks.
Nov 1, 2002, 12:22 pm
#7
Join Date: Aug 2001
Location: Belgium
Programs: QR platinum
Posts: 645
if Swiss witholds to credit miles for these flights they will have bad publicity after all.
Anyway when they called last week they told they would put a note about destination and originating (London) , no changes allowed
No mention was made about qualiflyermiles
Anyway when they called last week they told they would put a note about destination and originating (London) , no changes allowed
No mention was made about qualiflyermiles
Nov 1, 2002, 6:25 pm
#8
Join Date: Apr 1999
Location: Philippines
Programs: CebGo 5J, Hilton Diamond, IHG Platinum, Alaska 100K
Posts: 4,696
Could one have the miles credited to a SWISS partner instead?
Nov 1, 2002, 6:38 pm
#9
Join Date: Feb 2000
Location: AA-Plat 7 Mil, UA-Plat 2 Mil, BA - Silv., KLM/AF- Plat, Bonvoy-Plat.
Posts: 821
I can't believe they're not giving any miles for this trip. I think its too late to "inform" us now after the tickets have been issued and we can't refund them. I am traveling tomorrow so I'll let you know if they withhold QG miles. http://www.flyertalk.com/forum/mad.gif http://www.flyertalk.com/forum/mad.gif http://www.flyertalk.com/forum/mad.gif
Nov 2, 2002, 3:31 am
#10
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
HELL NO ! If they honor the ticket, which they do, they also have to credit us with the miles. They can´t just change the conditions of our contract with them. Getting miles is part of that contract, and if they refuse to give us the miles, there is a legal argument for damages, especially since they didn´t tell us when they called us !
I will definitely raise hell if I don´t get the miles.
I will definitely raise hell if I don´t get the miles.
Nov 2, 2002, 6:22 am
#11
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
I can't imagine SWISS would be so shortsighted as to deny mileage credit.
Most loyalty schemes allow for changes to be made in terms and conditions. Where those are disadvantageous to the member, they can be deemed unfair in the UK under the Unfair Terms in Consumer Contracts Regulations.
As bookings were made in the UK for a service paid for in sterling from a UK account and starting from a UK airport (and nowhere else!), it would be disingenuous for SWISS to claim that UK law didn't apply.
Other than teahan, nobody has told me that we won't get mileage credit, and our membership numbers were accepted at the time.
I'm looking forward to MileTex's feedback!
Most loyalty schemes allow for changes to be made in terms and conditions. Where those are disadvantageous to the member, they can be deemed unfair in the UK under the Unfair Terms in Consumer Contracts Regulations.
As bookings were made in the UK for a service paid for in sterling from a UK account and starting from a UK airport (and nowhere else!), it would be disingenuous for SWISS to claim that UK law didn't apply.
Other than teahan, nobody has told me that we won't get mileage credit, and our membership numbers were accepted at the time.
I'm looking forward to MileTex's feedback!
Nov 2, 2002, 7:06 am
#12
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
From the general terms & conditions:
- The Qualiflyer programme is subject to Swiss law. The exclusive place of legal jurisdiction is the statutory seat of
Qualiflyer Loyalty Ltd.. in Kloten, Switzerland.
- Each flight with a Qualiflyer airline, a Qualiflyer Partner airline
or the usage of a service provided by selected Qualiflyer
programme partners, entitles Members to Qualiflyer Miles.
Qualiflyer Loyalty Ltd.. decides the type and number of miles
to be credited for each programme partner and for each
service provided. Type and number of miles to be credited
are subject to change without advance notice.
- Unused or expired tickets or tickets returned for monetary
compensation, as well as Free Tickets, Family Tickets,
Companion Tickets or upgrades, Industry Discount Tickets
or additionally booked seats for the same Qualiflyer
Member, do not entitle the Member to receive Qualiflyer
Miles. The same regulation applies if a Qualiflyer Member
obtains benefits from another loyalty bonus programme for
the service that is being offered. Details can be found in the
General Terms and Conditions.
Nowhere does it say that SWISS or Qualiflyer may arbitrarily decide not to credit any miles. We hold valid tickets and they entitle us to the miles, period.
- The Qualiflyer programme is subject to Swiss law. The exclusive place of legal jurisdiction is the statutory seat of
Qualiflyer Loyalty Ltd.. in Kloten, Switzerland.
- Each flight with a Qualiflyer airline, a Qualiflyer Partner airline
or the usage of a service provided by selected Qualiflyer
programme partners, entitles Members to Qualiflyer Miles.
Qualiflyer Loyalty Ltd.. decides the type and number of miles
to be credited for each programme partner and for each
service provided. Type and number of miles to be credited
are subject to change without advance notice.
- Unused or expired tickets or tickets returned for monetary
compensation, as well as Free Tickets, Family Tickets,
Companion Tickets or upgrades, Industry Discount Tickets
or additionally booked seats for the same Qualiflyer
Member, do not entitle the Member to receive Qualiflyer
Miles. The same regulation applies if a Qualiflyer Member
obtains benefits from another loyalty bonus programme for
the service that is being offered. Details can be found in the
General Terms and Conditions.
Nowhere does it say that SWISS or Qualiflyer may arbitrarily decide not to credit any miles. We hold valid tickets and they entitle us to the miles, period.
Nov 2, 2002, 7:35 am
#13
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
Right, and with the support of the UK legislation mentioned above which should overrule Swiss law in the UK, we shouldn't worry too much.
I'll be guided by the advice of m'learned friend as well as MileTex's experience.
I'll be guided by the advice of m'learned friend as well as MileTex's experience.
Nov 2, 2002, 8:35 am
#14
Join Date: Oct 2002
Location: CH
Posts: 5
In a previous thread about the EZE tickets, I got the following reply. It was about LX no allowing date changes/name changes etc, wouldn't taking away the privelege of FF miles be the same:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">huegliSWISS chose a middle solution: instead of not honoring the tickets, pissing off some of its better customers and getting lots of bad publicity, it honors the tickets but won't let you change them. Looks fair to me. </font>
Nov 2, 2002, 9:12 am
#15
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
SWISS could have rescinded the contract but decided to honor the tickets under the conditions that you fly all segments and can´t change the dates. We were told that and decided to keep the reservation. So these special rules were agreed upon by both parties. That´s okay. SWISS can´t just add additional restrictions unilaterally after the contract has been concluded.