Q Suites - separate booking but trying to sit together
Jan 29, 2023, 3:56 pm
#1
Original Poster
Join Date: May 2012
Location: LAX
Programs: DL, UA
Posts: 421
Q Suites - separate booking but trying to sit together
Both times I have called in, normal agent (non - supervisor) has been unable to get system to allow us to sit together in center EF seats. Two of us traveling together. Is it best to escalate to supervisor? All of the seats show as blocked on Expert Flyer and the agent I last spoke with even said they were available but couldn't move us there. I suggested trying to combine our bookings but he didn't seem to understand what I meant. Any advice?
Jan 29, 2023, 10:40 pm
#3
Original Poster
Join Date: May 2012
Location: LAX
Programs: DL, UA
Posts: 421
Thank you for this data point. I messaged them today and they were unable to help. Not sure if there is a particular issue with my routing or booking.
Jan 29, 2023, 11:14 pm
#5
Original Poster
Join Date: May 2012
Location: LAX
Programs: DL, UA
Posts: 421
On an "R" codeshare flight booked via AA. Fully flex/refundable from AA. OW Sapphire status too. I was able to select single window seats for us, QR just seems to be unable to unblock the E/F middle pair.
Jan 29, 2023, 11:19 pm
#6
Join Date: Aug 2022
Posts: 15
I first messaged them on Facebook but they said it can't be done. So I messaged them on Twitter and they were able to select the middle E/F seats for me. So maybe give their FB a try?
Jan 31, 2023, 12:46 pm
#8
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
It's the competence of the agent rather than the platform. I imagine its the same people answering messages from both Twitter and Facebook.
Apr 18, 2023, 11:52 am
#12
Join Date: Jan 2018
Programs: SAS Eurobonus Diamond | Finnair Plus Gold
Posts: 38
Hmm, I've tried them twice (chat & twitter). Both conversations ended with sth like: "Kindly get in touch with us before 3 days of your departure and we'll check with the airport team for the middle seats."
(regular, revenue tickets bought via AY)
(regular, revenue tickets bought via AY)
Apr 18, 2023, 11:59 am
#13
Join Date: Apr 2017
Location: Crewe
Posts: 60
We’ve got BNE to LHR on one ticket we can book middle Qsuite for first flight but to LHR it’s blocked out they told me it was sold out on the day of release 🤣🤷🏼♂️ I will try closer too
Apr 18, 2023, 12:50 pm
#14
Join Date: Dec 2007
Location: Johannesburg
Programs: QRPC Plat, Hyatt Globalist, Hilton Diamond, IHg Diamond Amb, Sixt Diamond, Avis Pres, AmexCenturion
Posts: 488
If you have access to the QRPC Platinum whatsapp they are able to do it in two seconds. Never have hassles with this.