Website Issues - Can't see my retrieved booking
Apr 3, 2022, 12:16 am
#1
Original Poster
Join Date: Nov 2017
Location: Birmingham, AL
Posts: 52
Website Issues - Can't see my retrieved booking
Since past two days I have been trying to retrieve my existing booking and whenever I do that using Manage booking or from My trips section of the website, I see a loading icon forever. Behind that I could see my booking reference number and flight details which can't be acccessed because of this never ending loading icon. Has anyone faced this issue? Their website is already very slow in loading for the past many months,
It's impossible if I have to make any seat changes or do other things. The only option I'm left with is to call them and wait 30-40 minutes before someone even picks up my call.
Steps I've tried:
Tried all browsers : Safari, Firefox, Chrome, MS Edge. Cleared history as well.
It's impossible if I have to make any seat changes or do other things. The only option I'm left with is to call them and wait 30-40 minutes before someone even picks up my call.
Steps I've tried:
Tried all browsers : Safari, Firefox, Chrome, MS Edge. Cleared history as well.
Last edited by Jack_Tauson_Sr; Apr 3, 2022 at 12:22 am
Apr 3, 2022, 12:36 am
#2
Join Date: Dec 2004
Posts: 5,630
This happens to me also. I then search for "Qatar manage booking", which takes me to the page below, and that works for me.
https://booking.qatarairways.com/nsp...rievePnr.xhtml
https://booking.qatarairways.com/nsp...rievePnr.xhtml
Apr 3, 2022, 12:41 am
#3
Original Poster
Join Date: Nov 2017
Location: Birmingham, AL
Posts: 52
This happens to me also. I then search for "Qatar manage booking", which takes me to the page below, and that works for me.
https://booking.qatarairways.com/nsp...rievePnr.xhtml
https://booking.qatarairways.com/nsp...rievePnr.xhtml
Thanks but that URL seems to me showing similar symptoms. Page is still loading forever.
Being a software developer, I can see their website has some issues from the Chrom Developer tools:
Apr 3, 2022, 4:13 am
#5
Join Date: May 2016
Posts: 1,167
try using your phone, if that works its likely something in your chrome setup?
Apr 3, 2022, 9:19 am
#6
Original Poster
Join Date: Nov 2017
Location: Birmingham, AL
Posts: 52
Apr 3, 2022, 9:22 am
#7
Original Poster
Join Date: Nov 2017
Location: Birmingham, AL
Posts: 52
Apr 3, 2022, 11:44 am
#8
Join Date: Apr 2014
Programs: BAEC Gold
Posts: 397
Apr 3, 2022, 12:29 pm
#9
Join Date: May 2016
Posts: 1,167
Apr 3, 2022, 4:43 pm
#10
Original Poster
Join Date: Nov 2017
Location: Birmingham, AL
Posts: 52
Tried BA.com but that didn't work. I'm wondering why BA.com and finnair.com would work here?
My codeshare flight is AA so I got the record locator from Qatar for AA and then used it so I was able to see the booking there but I can only select AA seats and not Qatar there. For Qatar seats, I need to be on their website only.
Edited: Tried Finnair and saw my itenary there but it doesn't allow me to change seats
Last edited by Jack_Tauson_Sr; Apr 3, 2022 at 5:39 pm Reason: finnair test
Apr 3, 2022, 4:46 pm
#11
Original Poster
Join Date: Nov 2017
Location: Birmingham, AL
Posts: 52
I have tried different computers - Desktop, MacBook and it behaves in a similar manner.
I have asked to raise a request for this after talking to CSR and they said they are going to escalate it. Let's see if they do anything.
Apr 4, 2022, 3:48 am
#12
Join Date: May 2016
Posts: 1,167
Not sure. This whole thing was working fine a few days back until I got my return date changed by calling customer care.
I have tried different computers - Desktop, MacBook and it behaves in a similar manner.
I have asked to raise a request for this after talking to CSR and they said they are going to escalate it. Let's see if they do anything.
I have tried different computers - Desktop, MacBook and it behaves in a similar manner.
I have asked to raise a request for this after talking to CSR and they said they are going to escalate it. Let's see if they do anything.
Apr 4, 2022, 7:45 pm
#13
Original Poster
Join Date: Nov 2017
Location: Birmingham, AL
Posts: 52
Yeah, it is still working on my phone. I have excalated it to technical department from Qatar and will see if they are able to fix this.
Apr 5, 2022, 3:29 am
#14
Join Date: May 2016
Posts: 1,167
Apr 5, 2022, 4:43 am
#15
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,983
In my experience they can barely do more than what the average passenger can do, and at the first sniff of something they can't copy and paste in response they tell you to call up the contact centre. That's if the auto reply bot doesn't find your first and put you into autoreponse paralysis.
