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QRPC displaying phantom availability for redemptions

QRPC displaying phantom availability for redemptions

Old Jul 2, 20, 6:33 am
  #1  
Original Poster
 
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 284
QRPC displaying phantom availability for redemptions

Trying to get rid of my remaining Qmiles, i failed two times in 3 weeks to ticket redemption flights on QR. The process happens as follows:
- redemption is shown as available on QR app, and QR website.
- ticketing process goes smoothly until payment
- payment goes smoothly
then bam instead of your pnr ref, you get a message saying "error call supervisor"

The first time it happened, about 3 weeks ago, i tried to fix the issue by calling Qatar, sending screenshots, etc... To no avail.

I m pissed because despite receiving my input, Qatar Airways hasn't fixed the issue after 3 weeks.
Alfredbali is offline  
Old Jul 2, 20, 4:33 pm
  #2  
 
Join Date: Dec 2014
Location: PAR
Programs: QR Plat, Accor Plat
Posts: 1,009
If itís not phantom availability try to book over the phone or by sending and email request to QRPC through their contact form.
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Old Jul 2, 20, 11:43 pm
  #3  
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I tried of course, many phone calls and emails with screenshot from the website showing availability, no solution from Qatar Airways.
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Old Jul 3, 20, 1:05 am
  #4  
 
Join Date: Dec 2014
Location: PAR
Programs: QR Plat, Accor Plat
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Originally Posted by Alfredbali View Post
I tried of course, many phone calls and emails with screenshot from the website showing availability, no solution from Qatar Airways.
Ok. I was wondering if you just contacted them for fixing the website issue and not booking your flight. So now I guess they told you over the phone that there was no availability. Well, you can double check that QR award availability using BA EC website.
By the way, did you try with QR app instead of QR website, or with QR Global English website (which is usually the less prone to errors) ?
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Old Jul 3, 20, 11:36 am
  #5  
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Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 284
Both the app and QR global english website display the phantom availability.
Thanks for the BAEC suggestion, but unfortunately i m not a BAEC member.
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Old Jul 3, 20, 12:48 pm
  #6  
KVS
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Originally Posted by Alfredbali View Post
Both the app and QR global english website display the phantom availability.
​​​​For what flight/date/cabin?
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Old Jul 3, 20, 11:11 pm
  #7  
 
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 248
You can also use the AA award tool to see if there's availability.
I made a redemption a few weeks ago which went smoothly after I was contacted by @goingplacestogether.
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Old Jul 4, 20, 12:38 am
  #8  
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Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 284
Originally Posted by KVS View Post
​​​​For what flight/date/cabin?
Wanted DPS>CDG july 8th, was available as economy redemption two days ago, but not bookable. Gone now. Had to buy a revenue ticket yesterday, and still stuck with 70k almost worthless Qmiles, and pissed at Qatar Airways ;-)
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Old Jul 4, 20, 7:25 pm
  #9  
KVS
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Arrow

Originally Posted by Alfredbali View Post
Wanted DPS>CDG july 8th, was available as economy redemption two days ago, but not bookable.
The closest available date with Award Availability is 26 Jul:

[KVS Tool 9.9.6/Diamond - Awards/JL-OneWorld/US]
Code:
DPS  Bali Denpasar Ngurah Rai Intl ID [WADD]
PAR  Paris Metro FR = CDG ORY BVA LBG XPG XJY
SUN  26 Jul 2020 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
QR         961     DPS   22:00     DOH   02:35 +1  788  0   YS9
 -> QR     39      DOH   07:45 +1  CDG   13:40 +1  359  0   YS9
QR         961     DPS   22:00     DOH   02:35 +1  788  0   YS9
 -> QR     3       DOH   07:05 +1  LHR   12:25 +1  359  0   YS9
 -> BA     316     LHR   15:00 +1  CDG   17:20 +1  319  0   CS9  YS9
MH         714     DPS   12:55     KUL   16:00     738  0   YS9
 -> QR     849     KUL   20:50     DOH   23:15     788  0   YS9
 -> QR     39      DOH   07:45 +1  CDG   13:40 +1  359  0   YS9
MH         714     DPS   12:55     KUL   16:00     738  0   YS9
 -> QR     853     KUL   02:25 +1  DOH   04:50 +1  77W  0   YS9
 -> QR     39      DOH   07:45 +1  CDG   13:40 +1  359  0   YS9
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Old Jul 4, 20, 9:24 pm
  #10  
Hyatt 25+ BadgeMarriott 25+ Badge
 
Join Date: Dec 2013
Location: Homeless
Programs: M&M SEN; AC SE100k; Qatar Plat; HH Dia; Marriott AMB; Hyatt Glob; Accor Dia; GHA Black; SLH Ind
Posts: 3,117
It's not any better when upgrading with qCredits. I see a flight segment available, when I try to upgrade I receive OTP by e-mail. Then I enter the code and get this error message:
We are experiencing technical difficulties at the moment. Please click on Upgrade Request Form below for further assistance.
Then I click on "upgrade request form" below as indicated, it brings me to another screen where I need to choose if I want to upgrade with miles or credits. I choose credits, and then the error message is different:

Currency value is incorrect
Called QRPC, they asked for screen shot by e-mail, and I have not heard anything since.

Maybe I should get KVS tool because ExpertFlyer is not useful for QR
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Old Jul 5, 20, 2:28 pm
  #11  
 
Join Date: Dec 2014
Location: PAR
Programs: QR Plat, Accor Plat
Posts: 1,009
Originally Posted by KVS View Post
The closest available date with Award Availability is 26 Jul:

[KVS Tool 9.9.6/Diamond - Awards/JL-OneWorld/US]
Code:
DPS Bali Denpasar Ngurah Rai Intl ID [WADD]
PAR Paris Metro FR = CDG ORY BVA LBG XPG XJY
SUN 26 Jul 2020 | 1 Seat

Carrier Flight From Depart To Arrive A/C St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
QR 961 DPS 22:00 DOH 02:35 +1 788 0 YS9
-> QR 39 DOH 07:45 +1 CDG 13:40 +1 359 0 YS9
QR 961 DPS 22:00 DOH 02:35 +1 788 0 YS9
-> QR 3 DOH 07:05 +1 LHR 12:25 +1 359 0 YS9
-> BA 316 LHR 15:00 +1 CDG 17:20 +1 319 0 CS9 YS9
MH 714 DPS 12:55 KUL 16:00 738 0 YS9
-> QR 849 KUL 20:50 DOH 23:15 788 0 YS9
-> QR 39 DOH 07:45 +1 CDG 13:40 +1 359 0 YS9
MH 714 DPS 12:55 KUL 16:00 738 0 YS9
-> QR 853 KUL 02:25 +1 DOH 04:50 +1 77W 0 YS9
-> QR 39 DOH 07:45 +1 CDG 13:40 +1 359 0 YS9
And unfortunately QR website is showing plenty of eco award availability before that... :-(
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Old Jul 5, 20, 6:36 pm
  #12  
 
Join Date: Jan 2010
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Originally Posted by Matt4 View Post
And unfortunately QR website is showing plenty of eco award availability before that... :-(
Agreed. In the 18 days from 9th to 26th July I can see 1 day with no availability, 3 days with "Q2" availability and 14 with regular availability. That's more than just a blip when compared to KVS findings above.
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Old Jul 5, 20, 8:46 pm
  #13  
 
Join Date: Jan 2008
Posts: 2,929
Originally Posted by ft101 View Post
Agreed. In the 18 days from 9th to 26th July I can see 1 day with no availability, 3 days with "Q2" availability and 14 with regular availability. That's more than just a blip when compared to KVS findings above.
I believe KVS is using JL mileage bank to see QR reward flights
mileageking is offline  
Old Jul 8, 20, 7:51 pm
  #14  
 
Join Date: Jan 2010
Posts: 7,927
@goingplacestogether

Can you tell us if this issue of phantom upgrade availability in "U" Class being displayed is being addressed by Qatar, and is there a target date for fixing?
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Old Jul 13, 20, 7:56 pm
  #15  
 
Join Date: Jan 2010
Posts: 7,927
Bump for goingplacestogether

Can you update us on the query above? I have flights I'd like to book, expiring Qcredits I'd like to use, flexibility of dates and would like to combine them to book a flight and immediately upgrade.

For everyone else, it's been said JL or BA or AA sites can also display QR upgrade inventory. I have no accounts or mileage currency with any of these. Will I be able to join and identify upgrades as a beginner and, any particular one you would recommend?
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