QRPC displaying phantom availability for redemptions
Jul 2, 2020, 6:33 am
#1
Original Poster
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 408
QRPC displaying phantom availability for redemptions
Trying to get rid of my remaining Qmiles, i failed two times in 3 weeks to ticket redemption flights on QR. The process happens as follows:
- redemption is shown as available on QR app, and QR website.
- ticketing process goes smoothly until payment
- payment goes smoothly
then bam instead of your pnr ref, you get a message saying "error call supervisor"
The first time it happened, about 3 weeks ago, i tried to fix the issue by calling Qatar, sending screenshots, etc... To no avail.
I m pissed because despite receiving my input, Qatar Airways hasn't fixed the issue after 3 weeks.
- redemption is shown as available on QR app, and QR website.
- ticketing process goes smoothly until payment
- payment goes smoothly
then bam instead of your pnr ref, you get a message saying "error call supervisor"
The first time it happened, about 3 weeks ago, i tried to fix the issue by calling Qatar, sending screenshots, etc... To no avail.
I m pissed because despite receiving my input, Qatar Airways hasn't fixed the issue after 3 weeks.
Jul 3, 2020, 1:05 am
#4
Join Date: Dec 2014
Location: PAR
Programs: QR Plat, Accor Plat
Posts: 1,089
By the way, did you try with QR app instead of QR website, or with QR Global English website (which is usually the less prone to errors) ?
Jul 3, 2020, 11:11 pm
#7
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
You can also use the AA award tool to see if there's availability.
I made a redemption a few weeks ago which went smoothly after I was contacted by @goingplacestogether.
I made a redemption a few weeks ago which went smoothly after I was contacted by @goingplacestogether.
Jul 4, 2020, 12:38 am
#8
Original Poster
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 408
Jul 4, 2020, 7:25 pm
#9
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
[KVS Tool 9.9.6/Diamond - Awards/JL-OneWorld/US]
Code:
DPS Bali Denpasar Ngurah Rai Intl ID [WADD] PAR Paris Metro FR = CDG ORY BVA LBG XPG XJY SUN 26 Jul 2020 | 1 Seat Carrier Flight From Depart To Arrive A/C St Award Availability --------- ------ ---- -------- ---- -------- --- -- ------------------ QR 961 DPS 22:00 DOH 02:35 +1 788 0 YS9 -> QR 39 DOH 07:45 +1 CDG 13:40 +1 359 0 YS9 QR 961 DPS 22:00 DOH 02:35 +1 788 0 YS9 -> QR 3 DOH 07:05 +1 LHR 12:25 +1 359 0 YS9 -> BA 316 LHR 15:00 +1 CDG 17:20 +1 319 0 CS9 YS9 MH 714 DPS 12:55 KUL 16:00 738 0 YS9 -> QR 849 KUL 20:50 DOH 23:15 788 0 YS9 -> QR 39 DOH 07:45 +1 CDG 13:40 +1 359 0 YS9 MH 714 DPS 12:55 KUL 16:00 738 0 YS9 -> QR 853 KUL 02:25 +1 DOH 04:50 +1 77W 0 YS9 -> QR 39 DOH 07:45 +1 CDG 13:40 +1 359 0 YS9
Jul 4, 2020, 9:24 pm
#10
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,837
It's not any better when upgrading with qCredits. I see a flight segment available, when I try to upgrade I receive OTP by e-mail. Then I enter the code and get this error message:
Then I click on "upgrade request form" below as indicated, it brings me to another screen where I need to choose if I want to upgrade with miles or credits. I choose credits, and then the error message is different:
Called QRPC, they asked for screen shot by e-mail, and I have not heard anything since.
Maybe I should get KVS tool because ExpertFlyer is not useful for QR
We are experiencing technical difficulties at the moment. Please click on Upgrade Request Form below for further assistance.
Currency value is incorrect
Maybe I should get KVS tool because ExpertFlyer is not useful for QR
Jul 5, 2020, 2:28 pm
#11
Join Date: Dec 2014
Location: PAR
Programs: QR Plat, Accor Plat
Posts: 1,089
The closest available date with Award Availability is 26 Jul:
[KVS Tool 9.9.6/Diamond - Awards/JL-OneWorld/US]
[KVS Tool 9.9.6/Diamond - Awards/JL-OneWorld/US]
Code:
DPS Bali Denpasar Ngurah Rai Intl ID [WADD] PAR Paris Metro FR = CDG ORY BVA LBG XPG XJY SUN 26 Jul 2020 | 1 Seat Carrier Flight From Depart To Arrive A/C St Award Availability --------- ------ ---- -------- ---- -------- --- -- ------------------ QR 961 DPS 22:00 DOH 02:35 +1 788 0 YS9 -> QR 39 DOH 07:45 +1 CDG 13:40 +1 359 0 YS9 QR 961 DPS 22:00 DOH 02:35 +1 788 0 YS9 -> QR 3 DOH 07:05 +1 LHR 12:25 +1 359 0 YS9 -> BA 316 LHR 15:00 +1 CDG 17:20 +1 319 0 CS9 YS9 MH 714 DPS 12:55 KUL 16:00 738 0 YS9 -> QR 849 KUL 20:50 DOH 23:15 788 0 YS9 -> QR 39 DOH 07:45 +1 CDG 13:40 +1 359 0 YS9 MH 714 DPS 12:55 KUL 16:00 738 0 YS9 -> QR 853 KUL 02:25 +1 DOH 04:50 +1 77W 0 YS9 -> QR 39 DOH 07:45 +1 CDG 13:40 +1 359 0 YS9
Jul 5, 2020, 6:36 pm
#12
Join Date: Jan 2010
Posts: 9,307
Agreed. In the 18 days from 9th to 26th July I can see 1 day with no availability, 3 days with "Q2" availability and 14 with regular availability. That's more than just a blip when compared to KVS findings above.
Jul 5, 2020, 8:46 pm
#13
Join Date: Jan 2008
Posts: 3,946
I believe KVS is using JL mileage bank to see QR reward flights
Jul 8, 2020, 7:51 pm
#14
Join Date: Jan 2010
Posts: 9,307
@goingplacestogether
Can you tell us if this issue of phantom upgrade availability in "U" Class being displayed is being addressed by Qatar, and is there a target date for fixing?
Can you tell us if this issue of phantom upgrade availability in "U" Class being displayed is being addressed by Qatar, and is there a target date for fixing?
Jul 13, 2020, 7:56 pm
#15
Join Date: Jan 2010
Posts: 9,307
Bump for goingplacestogether
Can you update us on the query above? I have flights I'd like to book, expiring Qcredits I'd like to use, flexibility of dates and would like to combine them to book a flight and immediately upgrade.
For everyone else, it's been said JL or BA or AA sites can also display QR upgrade inventory. I have no accounts or mileage currency with any of these. Will I be able to join and identify upgrades as a beginner and, any particular one you would recommend?
Can you update us on the query above? I have flights I'd like to book, expiring Qcredits I'd like to use, flexibility of dates and would like to combine them to book a flight and immediately upgrade.
For everyone else, it's been said JL or BA or AA sites can also display QR upgrade inventory. I have no accounts or mileage currency with any of these. Will I be able to join and identify upgrades as a beginner and, any particular one you would recommend?